Priority Bicycles Reviews 8,121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting their durability and excellent performance, especially regarding features like belt drives and internal gears. Many people appreciate the minimal maintenance required and the smooth, easy riding experience these bikes offer. The customer service is frequently described as helpful, responsive, and supportive, with quick assistance for pre-sale questions and post-purchase needs. Reviewers also note the fast delivery and well-packaged products, making the overall purchasing process smooth and efficient. However, some customers also noted minor issues with initial bike setup, such as brake adjustments or crooked handlebars, and a few felt that the packaging lacked sufficient protective cushioning.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing satisfaction and even love for their... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the bikes are well-built,... See more

Customer service

People report positive experiences with customer service, consistently highlighting its excellence and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of assembly, setup,... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Priority Skyline electric bike. Buying online was a pleasure - Priority provides tons of information for both pre and post purchase. Amazed the bike arrived in just a few days. The bik... See more

Company replied

Rated 5 out of 5 stars

Best kids bike on the market! We did a lot of research before purchasing a bike for our 7-year-old daughter, and we’re so glad we chose a Priority bike. The quality is excellent, and it’s been perfect... See more

Company replied

Rated 5 out of 5 stars

This is the most amazing bicycle I've I ever seen! I purchased one for my Granddaughter for her 10th birthday her older brother picked out the color. The bike showed up in 3 days not 3 weeks. Assembly... See more

Rated 5 out of 5 stars

I am very happy with Priority bikes. I like the belt drives and internal gears of the hubs and Pinion gear box much better than my other bikes with standard derailers. Also I have contacted Priority... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The entire process

The entire purchase, delivery, and assembly process went as exactly as described. No Surprises.

And the bike performs nicely and a pleasure to ride. It is fast, light and nimble.

January 27, 2026
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Reply from Priority Bicycles

Love to hear it Jim! We appreciate you and enjoy the adventures ahead!

Rated 5 out of 5 stars

The priority marketing team failed to…

The priority marketing team failed to emphasize my favorite feature of the bike: it’s much quieter than chain driven bikes I’ve ridden. I commute daily through quiet neighborhoods and this feature enhances the experience. Most enjoyable ride I’ve had since childhood.

January 29, 2026
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Reply from Priority Bicycles

Thanks a ton Dan! Glad you're loving the bike and enjoy the rides ahead of you.

Rated 5 out of 5 stars

Enjoying the bike

Enjoying the bike. Seems to get better every time I ride. So smooth. So quiet I needed to buy a bell so people could hear me coming. I think you should include a bell with the bike.🙂
Not really bike related. Only complaint could be that I have tried several bags to go on the Hudson rear rack I bought with the bike but they just don’t fit right. The pannier bag is good but sometimes my foot rubs it when I’m pedaling.

April 28, 2026
Unprompted review
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Reply from Priority Bicycles

Hi there Doug!
Appreciate the feedback. Depending on the size of the bike and the size of your foot that can happen. Never hesitate to reach out to our customer support team and they can let you know if there is a solution or trick they can work with you on!

Rated 5 out of 5 stars

Thank you for all the great work you…

Thank you for all the great work you do. You have replaced both a battery and a charger for me under warranty. It is great that you stand behind your products. Not alot of companies do that anymore.
Appreciate your work and support.
Bob

March 15, 2026
Unprompted review
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Reply from Priority Bicycles

We appreciate you Bob! Keep up the miles out there and don't think twice about reaching back out!

Rated 5 out of 5 stars

Priority is always very prompt and…

Priority is always very prompt and helpful whenever we are having any issues with our e-bikes.

April 10, 2026
Unprompted review
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Reply from Priority Bicycles

Thanks a ton! Love to hear it and keep us update should you need anything else

Rated 5 out of 5 stars

Just had the bike about a week

Just had the bike about a week. So far seems to be a good all around bike.The titanium finish is beautiful. The gearbox is smooth.Luv the fact i dont have the extra maintenance. Little pricey but if it last as long as I do .I will be truly satisfied. Iam 72 by the way☺️

April 28, 2026
Unprompted review
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Reply from Priority Bicycles

That's awesome to hear! Glad you're loving the bike!

Rated 5 out of 5 stars

Great bike and fast delivery to the UK

Great bike, excellent instructions for choosing size and for assembly. Delivered to the UK extremely quickly (just watch out for the import duty)! Very happy and would definitely recommend

April 3, 2026
Unprompted review
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Reply from Priority Bicycles

Wonderful to hear and enjoy the miles ahead in the UK!

Rated 5 out of 5 stars

I enjoy that this provides an…

I enjoy that this provides an alternative to traditional bikes. I hope they continue to produce more for years to come.

April 25, 2026
Unprompted review
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Reply from Priority Bicycles

No plans on stopping anytime soon I can assure you! Thanks for the support!

Rated 5 out of 5 stars

I love the quality of the bike for my…

I love the quality of the bike for my young grandkids to use for years. The order process and customer service were both very good. The assembly process was also easy and simple

January 23, 2026
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Reply from Priority Bicycles

That's great to hear! Love to hear it and glad they are having a great time out there on the bikes :)

Rated 5 out of 5 stars

Exceeded My Expectations

The ordering process was very easy, was able to find answers to all the question I had about the Priority Eight Bike I was looking at and eventually purchased. Delivery was very fast, I recieved my bike within two day of purchase. It was packaged very well, not damage at all, assembly was a breeze, no missing parts. I ended up purchasing some accessories for my bike and a new helmet for my wife from Priority, again, shipping was fast and nothing damaged. If you are considering purchasing from Priority, don't hesitate, a very solid company to do business with.

April 10, 2026
Unprompted review
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Reply from Priority Bicycles

Thank you thank you! We do our best and always happy to help. If you ever need anything else don't hesitate about reaching out!

Rated 5 out of 5 stars

Very quick responses

April 8, 2026
Unprompted review
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Reply from Priority Bicycles

We have a top tier Customer Service and Technical team! If you ever need anything else reach out!

Rated 5 out of 5 stars

This is the greatest bike I've ever…

This is the greatest bike I've ever owned. Light-weight, holds two dogs and camera gear. An absolute beast!

The belt drive means no more grease stains in my car. With the single sleep, I no longer have to tune gears.

Imagine a single perfect gear. That's this bike.

Customer service was also great. Assembly videos made getting started quick and easy.

January 22, 2026
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Reply from Priority Bicycles

That's so great to hear Rob! Glad you're loving the bike. Enjoy the roads ahead of you!

Rated 5 out of 5 stars

so many compliments

fast shipping, easy to put together and a beautiful bike! love the color options too. Very well constructed and plan to use for a long time to come.

April 24, 2026
Unprompted review
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Reply from Priority Bicycles

Amazing! So happy for you and your new bike :). Have a blast out there and keep us posted if you need anything else.

Rated 5 out of 5 stars

I absolutely love the branded bicycles…

I absolutely love the branded bicycles made for us! So elegant and a win for our business!

January 22, 2026
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Reply from Priority Bicycles

Thanks so much for choosing us for your fleet! Here's to many rides ahead on those bikes. Let us know if you ever need anything else and we've got you covered!

Rated 5 out of 5 stars

Great service and prompt delivery

Great service and placed a phone order when they online system wasn't taking my card. The representative seemed very attentive and happy to walk me through the order. Everything shipped on time. Only thing is the handle bar mirror was not very well packed and came out of the packaging during shipping so now there are scratches on it.

December 12, 2025
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Reply from Priority Bicycles

Thanks for the feedback. Please never hesitate to reach out to our customer service team at info@prioritybicycles.com and we can get that taken care of for you.

Rated 5 out of 5 stars

Best bikes

Ordered the Ace of Spades. Favorite bike I've ever had. Light, clean lines, easy maintenance, and perfect for speeding through city streets. Shipping was super fast too.

April 1, 2026
Unprompted review
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Reply from Priority Bicycles

The Ace is so great! Love that you're having a great time on it. Keep us in the loop if you ever need anything else :)

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