Priority Gold Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to explain complex information clearly and patiently. Many people appreciate the personalized approach and the feeling of being genuinely cared for, rather than pressured into sales. The customer service is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, from initial inquiries to the smooth handling of transactions and follow-ups. However, some customers also noted concerns regarding product pricing and transparency. A few people felt that the products offered were overpriced, with significant markups compared to market value, and expressed concerns about product recommendations. There were also mentions of a lack of clarity regarding pricing and buyback policies.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of... See more

Product

Consumers find product to be ambiguous, with some praising the quality and presentation, while others express... See more

Price

Reviewers highlight ambiguous aspects of price. Many consumers report being overcharged with excessive... See more

Based on these reviews

Rated 5 out of 5 stars

In my forty-plus years as a stay at home mom (often just scraping by with seven children and coupons) gold and silver were not something I’d have dared imagine that I’d ever own. But Cameron Johnson... See more

Company replied

Rated 5 out of 5 stars

I have been planning my retirement for years and wanted to diversify beyond traditional stocks. priority gold offered a metals IRA that sounded like a good fit. What impressed me was the way my accoun... See more

Company replied

Rated 5 out of 5 stars

Richard Stites my agent has always been there for my investment needs. He has a great attitude and comfortable personality. He has assisted me with the process of transferring funds on my precious mt... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough about working with Morgan Steckler at Priority Gold. Morgan is able to explain all of what needs to be considered to make a purchase with complete confidence. Taking the time to lo... See more

Company replied


Company details

  1. Gold Dealer

Written by the company

Priority Gold is “America’s Precious Metals Dealer’ and has been offering portfolio diversification options in the form of gold and silver coins, rounds and bars – as well as self-directed precious metals IRAs for almost 20 years. Priority Gold has a Better Business Bureau Rating of A+, a AAA Rating with the Business-Consumer Alliance, and a 5 Star Rating with TrustLink.


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I will be do my best to show how the…

I will do my best to show how the company And Jim
L. gave me wonderful help and excellent advice. I always felt that your agent had my best interest at heart. The final purchase always reflexed my personal wishes-

March 6, 2026
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Reply from Priority Gold

Oh Lynn, Jim really is so wonderful and we can't thank you enough for this feedback! I am always so thrilled when our brokers are highlighted in such glowing reviews, thank you!

Rated 5 out of 5 stars

Andrew was so very helpful

Andrew was so very helpful. He explained everything in layman's terms.

March 4, 2026
Unprompted review
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Reply from Priority Gold

Andrew is great, all around! And sometimes, just one on one talk is just what is needed. Thank you for this feedback, we love it hear it

Rated 4 out of 5 stars

Priority Reached Out

Priority called me. I asked about storage of my metals because I hadn't received notification. She told me the metals are now stored.

February 21, 2026
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Reply from Priority Gold

Apologies about that! There are times we sometimes get stuck in spam, but I'm delighted I was able to clarify and get that noted for you!

Rated 5 out of 5 stars

Customer service is top notch as is…

Customer service is top notch as is their expertise and ease of precious metals purchasing process. Highly recommended!

February 20, 2026
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Reply from Priority Gold

Love, love, love this! Thank you so much for such a glowing review!

Rated 5 out of 5 stars

ANDREW WAS AWESOME IN GUIDANCE

ANDREW WAS AWESOME IN GUIDANCE, INFORMATION, AND PATIENT, WHICH IS RARE, BUT GOOD PRECIATE THE SERVICE.

December 10, 2025
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Reply from Priority Gold

Andrew is really such an amazing guy to have in the office and I am thrilled that came through over the phone as well!

Rated 4 out of 5 stars

Seamless and smooth experience

Getting an account set up with Priority Gold and making transactions has been a smooth and seamless experience!

February 13, 2026
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Reply from Priority Gold

I’m delighted to hear everything felt easy and efficient from the start! Creating a simple, straightforward experience is always our goal, and I so appreciate you taking a moment to let us know we delivered. It means a lot to our team

Rated 5 out of 5 stars

Great experience

I had the pleasure of speaking with Andrew and he was very knowledgeable and helpful.

February 13, 2026
Unprompted review
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Reply from Priority Gold

I love hearing that your conversation with Andrew left you feeling confident and well taken care of. That is exactly the kind of experience we want every client to have, and I so appreciate you calling it out. I’ll make sure he sees this, it will absolutely make his day!

Rated 5 out of 5 stars

Andrew was great!!

I spoke with Andrew today for more information regarding precious metals. He was very knowledgeable, explained everything and patiently answered all of my questions. I look forward to working with him in the future!

February 10, 2026
Unprompted review
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Reply from Priority Gold

Thank you so much for this thoughtful feedback. I’m delighted to hear Andrew took the time to walk you through everything and make sure all your questions were answered. Feeling informed and comfortable is so important when exploring precious metals, and I so appreciate you sharing your experience. We look forward to supporting you and building a great working relationship ahead.

Rated 5 out of 5 stars

Andrew was wonderful to work with

Andrew was wonderful to work with. Genuine, personality and was able to answer all my question at priority gold. Thank you.

January 28, 2026
Unprompted review
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Reply from Priority Gold

I love hearing that Andrew made such a strong impression. His genuine approach and the way he connects with clients really matter, and I so appreciate you recognizing that. Making sure every question is answered clearly is exactly what we strive for at Priority Gold

Rated 5 out of 5 stars

Kevin "The Man" Manning

So far great service! Kevin Manning has been fantastic from the very first phone call. I like that he's willing to do quarterly check-ins with me to keep me involved in my investments and the market.

January 30, 2026
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Reply from Priority Gold

This feedback is phenomenal and I can't thank you enough! Kevin is wonderful and I am so happy that same sentiment came through with your interactions. We appreciate this review, cheers!

Rated 5 out of 5 stars

Easy transaction

When im ready to buy more gold and silver I’ll call priority gold

January 30, 2026
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Reply from Priority Gold

Steve, we love to hear that! When you're ready to discuss further, we're here to help, you let us know. Cheers

Rated 5 out of 5 stars

Great service

Ryan was very knowledgeable of the business at hand. Also kind and well spoken. He helped me understand next steps. Highly recommend if I have any future questions. Thank you

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ryan Daniels Call

I was connected with Ryan Daniels. He immediately asked the right questions to determine my situation and when he found that I would be better suited using a different service, he didn't just hang up and leave me dry. He was able to take the information I had given him and recommended me a solution the best met my needs

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Even moms can get a piece of gold and silver!

In my forty-plus years as a stay at home mom (often just scraping by with seven children and coupons) gold and silver were not something I’d have dared imagine that I’d ever own. But Cameron Johnson took the time to show me a path forward - to show me that even moms aren’t priced out of this market. I too could hold something of intrinsic value in an unstable market. Thank you Priority Gold for your vision that spans far enough to help a retired mom see a path of increased security.

December 24, 2025
Unprompted review
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Reply from Priority Gold

Thank you for sharing your experience. We appreciate your kind words and we’ll be sure to pass this along to Cameron Johnson. Thank you for choosing Priority Gold

Rated 5 out of 5 stars

Bill is Great to Work With

Bill is great to work with. He makes me feel very comfortable and informed of the market and my assets.

January 8, 2026
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Reply from Priority Gold

Thank you so much for this feedback. I so appreciate you sharing! Bill is a fan favorite around here, and it means a lot to hear he made you feel comfortable and well informed about the market and your assets. We appreciate the opportunity to work with you

Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience discussing the gold and silver market Andrew was highly knowledgeable and helpful answering all my questions thoroughly. Would confidently recommend Priority gold to anyone interested in investing in gold and silver.

January 9, 2026
Unprompted review
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Reply from Priority Gold

Thank you so much for sharing this. We’re delighted Andrew’s knowledge and expertise helped you feel confident and comfortable in your decision to invest in gold and silver. We appreciate you choosing Priority Gold

Rated 5 out of 5 stars

Highly recommended

Excellent service…quick responses…great follow-up…thanks!

January 9, 2026
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Reply from Priority Gold

Thank you, Barb! I so appreciate the positive feedback!

Rated 5 out of 5 stars

Metal exchange

I talked to Andrew he was really helpful with information. Led me down a good path so I can learn how to set up and metal exchange in the future. What a great company

January 8, 2026
Unprompted review
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Reply from Priority Gold

Love this, thank you for sharing it. I’m delighted Andrew was able to help with clear information and point you in a solid direction for when you’re ready to set up a metals exchange in the future. We really appreciate your kind words about Priority Gold

Rated 5 out of 5 stars

Andrew was great!

Andrew was great!! I felt i was talking to my long lost brother.

January 6, 2026
Unprompted review
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Reply from Priority Gold

What a wonderful review, thank you! Andrew really does have a way of connecting with our clients and I'm so happy that came through for you

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