A cheap con operation in which people fill out a request for a private charter, but instead they get rung by salesmen trying to sell them fractional ownership in planes. Avoid at all costs. Cur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you Eric Callahan for for help with our booking, many questions, perfect size jet, and follow-up. We flew our 90 year old Dad -(hadn't flown in 20 years) the pilots were amazing, made him fee... See more
Company replied
Avoid like the plague, terrible customer service, disorganised and don’t respond to calls or emails. I had a very bad experience dealing with them. Maybe the good reviews on here had a different count... See more
Just returned from Mallorca to UK. Everything perfect . Detail pre flight most efficient. All emails answered by return. Thanks Apolina/Lucy/Freddie and George. Crew extremely friendly . Captain Ugo... See more
Company replied
Company details
Information provided by various external sources
The leading booking service for global private jet charter.
Contact info
134 Hatfield Road, AL1 4HY, St Albans, United Kingdom
- +44 (0)20 7100 6960
- enquiries@privatefly.com
- www.privatefly.com
3.2
Average
967 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous flight with our 3 children
Fabulous flight with our 3 children. New plane and great pilots . Would really recommend PrivateFly.
August 15, 2020
Unprompted review
Reply from PrivateFly
Thank you Lynn for leaving us this review. It was such a pleasure to arrange the flight for your family and I hope we can work with you again.
Best wishes,
Matt Barber
Head of Flight Team
Great flight on Phenom 300
PrivateFly team performed well under pressure - last minute technical issue with assigned plane entailed a minimal delay. Aircraft was replaced by an identical one with an excellent crew - very reliable service. Passengers had perfect experience.
August 14, 2020
Unprompted review
Reply from PrivateFly
Thank you for the review - it's much appreciated!
Best wishes,
Matt Barber
Head of Flight Team
Absolute exceptional service from start…
Absolute exceptional service from start to finish. gianluca is exceptional. Here is now my go to for all future flights.
August 10, 2020
Unprompted review
Reply from PrivateFly
Thank you Michael. We really appreciate this great review and look forward to working with you again soon.
Best wishes,
Matt Barber
Head of Flight Team
Used for the first time recently and…
Used for the first time recently and was very pleased with the professionalism and helpfulness of everyone I spoke to at PrivateFly. They kept me well informed and I would have no hesitation in recommending them. Great service, many thanks again for all of your help.
August 4, 2020
Unprompted review
Reply from PrivateFly
Thank you very much indeed for this great review - it's much appreciated and great to know that you enjoyed our service.
Best wishes,
Matt Barber
Head of Flight Team
Reply from PrivateFly
Thank you for this review David - much appreciated!
Best wishes,
Matt Barber
Head of Flight Team
My first time in a private jet and my…
My first time in a private jet and my first time using Private Fly - both experiences were amazing. Would highly recommend Private Fly as they were great and sorted everything to make the trip very special!
July 28, 2020
Unprompted review
Reply from PrivateFly
Thank you very much for leaving us this review James. It was our pleasure!
Best wishes,
Matt Barber
Head of Flight Team
Dear Filippo
Dear Filippo
Sorry for the later reply. The flight was fine and smooth especially for our sick boy. The crew were very kind and polite They were very understanding given our situation. Ollie was excellent right from the start. I thought that was very kind of Ollie to come and meet us at the airport to see that everything runs smooth. The service was second to none.The crew helped us through out the journey and informed us of what was happening. We couldn't hold clapping our hands for them when we touched mallaga.we are happy to recommend you to friends and family and to use you again. Please pass our gratitude to Ollie and the crew.
Kind regards
David Mandabva and family
July 27, 2020
Unprompted review
Reply from PrivateFly
Thank you David for leaving us this review of your flight. We were happy to help and send our very best wishes to you and the family.
Matt Barber
Head of Flight Team
Fabulous service in every respect.
Fabulous service in every respect. The handling at both Lydd and Seville were smooth and simple. The planes were comfortable, crew very efficient and personable and on board catering was great. The handling of the hire car in Seville airport was the icing on the cake. Fabulous. The only way to travel !
July 27, 2020
Unprompted review
Reply from PrivateFly
Thank you Vyvienne for this great review - it was our pleasure to arrange the flight to Seville for you.
Best wishes,
Matt Barber
Head of Flight Team
Excellent
Thank you for the first class service that we received today. The flight was smooth and the crew was excellent. The communication with you and PrivateFly was also perfect. Nicholas was always totally helpful.
Thank you very much for all of your help.
July 27, 2020
Unprompted review
Reply from PrivateFly
Thank you for leaving us this great review - it is very much appreciated.
Best wishes,
Matt Barber
Head of Flight Team
Seamless professional service in the…
Seamless professional service in the air and on the ground. Great crew.
July 24, 2020
Unprompted review
Reply from PrivateFly
Thank you David for leaving us this review - great to have this excellent feedback.
Best wishes,
Matt Barber
Head of Flight Team
Excellent and prompt service at every…
Excellent and prompt service at every level
July 21, 2020
Unprompted review
Reply from PrivateFly
Thank you for this review - it is much appreciated!
Best wishes,
Matt Barber
Head of Flight Team
Thank you PrivateFly for organizing our…
Thank you PrivateFly for organizing our flight last moment. We received an offer very quickly. The service and communication were fantastic. Very reliable partner.
July 15, 2020
Unprompted review
Reply from PrivateFly
Thank you Victoria for leaving us this great review. It was our pleasure to help!
Best wishes,
Matt Barber
Head of Flight Team
We took our first private jet last week…
We took our first private jet last week with PrivateFly because of the Covid situation. This might have been the best thing to come out of this situation. What a game changer it was traveling with them. The plane was very nice and the pilots had great attitudes. Lauren arranged everything for us and was on top of it every step of the way. We will be using PrivateFly again!
July 14, 2020
Unprompted review
Reply from PrivateFly
Thanks Steve - we're very grateful for the review.
Best wishes,
Matt Barber
Head of Flight Team
We have used PrivateFly two times till…
We have used PrivateFly two times till now, and every time, they amazed us with their excellent service, communication and attention to details. The service was faultless and I will definitely recommend anyone to them. We will be using them again.
July 7, 2020
Unprompted review
Reply from PrivateFly
Thank you Rashid for this great review. It is always a pleasure to work with you.
Best wishes,
Matt Barber
Head of Flight Team
Outstanding service
I recently booked PrivateFly to repatriate my family from South Africa. From the first enquiry through the safe delivery of all passengers at their destination, PrivateFly was outstanding. The way Nick and his team approached this complex engagement was as if their own family was on the flight.
In an industry that demands exemplary service, they are the very best and cannot recommend them highly enough.
July 6, 2020
Unprompted review
Reply from PrivateFly
Thank you Nicholas, it was a pleasure to arrange the flight for you and your family and we really appreciate this great feedback.
Best wishes,
Matt Barber
Head of Flight Team
Amazing experience
PrivateFly were extremely careful, prvided non-stop assistance and took care of all seven passengers on the Private Jet. I will recommend PrivateFly to anyone who wants to expereince this kind of high level services. The staff are real professionals.
Thank you, PrivateFly!
Siana,
Ingentics Ltd.
July 6, 2020
Unprompted review
Reply from PrivateFly
Thank you Siana - we appreciate that review very much. It was a pleasure to work with you.
Best wishes,
Matt Barber
Head of Flight Team
excellent experience from booking…
excellent experience from booking through arrival. professionally operated with first rate service. highly recommend.
July 5, 2020
Unprompted review
Reply from PrivateFly
Thank you for leaving us this review Michael. It's great to have such excellent feedback and I hope we can work with you again soon.
Best wishes,
Matt Barber
Head of Flight Team
All excellent
July 5, 2020
Unprompted review
Reply from PrivateFly
Thank you for the review - much appreciated!
Best wishes,
Matt Barber
Head of Flight Team
Great booking and flight experience
We had a great booking and flight experience on our flights from Geneva to Cologne and back, which we booked via PrivateFly. Your App is great and the booking and payment process hassle-free. The bidding process was swift and very transparent, compared with other brokers. Flights were on time and the service spotless. Thanks to all colleagues involved in the booking and flight handling process at PrivateFly for their efforts. Well done to all of you!
July 5, 2020
Unprompted review
Reply from PrivateFly
Thank you for this review - the feedback is very much appreciated.
Best wishes,
Matt Barber
Head of Flight Team
Clara was amazing
Clara was amazing - made a fairly stressful international move with our 4 Golden Retrievers super smooth. Ultra professional service - Chloe was great as well. Will use again for sure. Thank you for everything. Regards Rob Lorena Vodka Jasmine Baloo Nube
July 3, 2020
Unprompted review
Reply from PrivateFly
Thank you Rob for leaving this review of your flight. We all enjoyed working with you and the whole family very much! Hope everything has settled well for you.
Best wishes,
Matt Barber
Head of Flight Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.