I have been a client for many years. Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitiv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was very well looked after by the young lady who answered my call and did all that was necessary to transfer the policy to my name as my husband died eight months ago. She was most carful and effic... See more
Company replied
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quote... See more
Company replied
I recently made a claim on my buildings insurance through Privilege and was thoroughly pleased with the whole experience. I had to call a number of times for various reasons and everyone I spoke to wa... See more
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Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
9K reviews
Asks customers to review
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Reply from Privilege
We're glad you had a good experience with our service and found our costs reasonable. Thank you for your feedback! Nathan
Reply from Privilege
Hi Susan. We're glad it was easy and would offer a good price. Thank you for the five-star review. Nathan
House insurance : huge price hike
House insurance: after a no claims first year with no changes, renewal was almost 40% higher despite lower crime in the area. No reason given and the help line cut opff twice, the moment they identified the policy. Suspicious , huh? Perhaps they just wanted new business back in 2025 and do not wish to have existing customers anymore?
May 19, 2026
Unprompted review
Reply from Privilege
Hi Craig. Thanks for the review. We appreciate your feedback, as we're always looking for ways to improve. Our prices are reviewed yearly to reflect changes in claims costs and current market conditions, but it's never our intention to send you a price you're not happy with. We're always happy to check your renewal price, so please don't hesitate to get in touch using the link below. Nathan
m.me/privilegeuk
To be honest it was no trouble as you…
To be honest it was no trouble as you take the payments automatically. Plus we was very pleased with the price reduction for this year. Hoping we get one on our house insurance next month hopefully🤔x
May 12, 2026
Reply from Privilege
Hi Joan. We're so glad to hear our automatic payments are convenient and that you were pleased with your price reduction! We appreciate your positive feedback. Nathan
Do not use this insurance
Do not use this insurance, they leave you stranded with kids, and tell you, they dont cover certain points...then what was the point of buying this expensive policy from.you!!! I am still waiting for a phone call and someone to arrive
May 18, 2026
Unprompted review
Reply from Privilege
We're concerned to see this and would like to help. Please contact us suing the link below. Nathan
m.me/privilegeUK
Reply from Privilege
We're glad the service was excellent, Kamil. Thank you for the five-star review. Nathan
Falure to respond tp my request for HARD COPY of documents
I have been a Privilege customer for many years, when I used to receive hard copy of my renewal documents.Now you require me to go through a login/password process, which I find to be impossible due to "micro text" on the form to access my account. I am aged 77 and have restricted digital capacity (it has taken some time to write this message!). I wish to have all my contracts and agreements available to my executor in case of my death. Can you please send me HARD COPY OF MY RENEWAL DOCUMENTS. S MacPherson
April 24, 2026
Reply from Privilege
We appreciate you sharing your concerns regarding accessing your renewal documents. We understand the challenges you've faced with the digital process. Please contact us using the link below and we can ensure all your documents are sent by post. Nathan
m.me/privilegeuk
The company sent me notification well…
The company sent me notification well in advance of my renewal date.
I hoped they would give me a price comparison, but unfortunately not.
Renewed by direct debit which was better than risking being uninsured.
May 14, 2026
Reply from Privilege
We appreciate your feedback and are glad the renewal notification was timely. Thank you for renewing with us. Nathan
Well my car insurance is fine but we…
Well my car insurance is fine but we tried to add another car onto our car insurance and was quoted £90 a month for car which has less value than my main car
I would of thought it would either be the same but not that much
We are having to search for other companies
May 15, 2026
Reply from Privilege
We appreciate you sharing your experience. We understand your surprise regarding the quote for adding another vehicle and we're sorry we could not offer a more competitive quote. Nathan
Reply from Privilege
We're delighted to hear you found renewal easy and the price excellent. Thank you for your feedback! Paddy
Hassle free renewal at reasonable price
May 18, 2026
Reply from Privilege
We're so pleased you found renewal easy and affordable. Paddy
Good price was given by your customer…
Good price was given by your customer service colleague very happy with my continued experience with you.
May 16, 2026
Reply from Privilege
Thanks for the glowing review, Antonia. We appreciate it. Aston
Communication by phone was excellent to…
Communication by phone was excellent to make insurance renewal so easy and affordable.
May 8, 2026
Reply from Privilege
We're so glad our team made your insurance renewal easy and affordable. Thank you for your positive feedback! Alex
Reply from Privilege
We're glad you enjoyed our service and found our staff pleasant. Thank you for your positive feedback. Alex
Very patient and understanding
Very patient and understanding. I have been with this insurance company for over nearly 10yrs
May 14, 2026
Reply from Privilege
We're so happy to hear of your positive experience and long-standing loyalty with us. We truly appreciate your kind words! Alex
Reply from Privilege
We're happy to hear that. We appreciate your positive feedback. Alex
Good price, fast service
It was a much more competitive price like for like than other similar companies. Quick and easy to get a quote and delivered within days.
May 14, 2026
Reply from Privilege
We are so glad to hear you found our pricing competitive and our quote process quick and easy. We appreciate your kind words! Alex
Good commumication
Excellent e.mail and postal communication.
Also my premium deceased this year.
May 16, 2026
Reply from Privilege
We appreciate your feedback on our communication and are glad your premium decreased. Alex
Good to be able to speak to a person as…
Good to be able to speak to a person as renewal quote too high. I was able to get a lower quote nearer to my budget
May 14, 2026
Reply from Privilege
We're glad we could help you find a quote that better suited your budget. We appreciate you reaching out to us. Alex
Called to renew House Insurance
Called to renew House Insurance, explained I found the renewal price high as a pensioner living on my own, young man was very helpful and managed to renew at a price I could afford.
Unfortunately did not take a note of his name, Saturday morning 9 th May early.
May 9, 2026
Reply from Privilege
We are so pleased to hear our team member provided excellent assistance with your house insurance renewal. We appreciate you sharing this positive experience. Alex
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