Proactive Healthcare Reviews 26

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This may well be the best customer service I have ever received. First of all my vitamins arrived less than 24 hours after ordering them from Ireland to London with a lovely hand written note from S... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Proactive Healthcare highly enough. From start to finish, the entire experience was absolutely exceptional. Their website is incredibly well-designed, easy to navigate, an... See more

Company replied

Rated 4 out of 5 stars

Unfortunately because my first order went “rogue” with message advising “poor risk assessment” on my credit card and also “out of stock” despite the order having been accepted .. I then ordered 3 more... See more

Company replied

Rated 5 out of 5 stars

Been let down by other supplement providers recently so I am really pleased that I have found proactive healthcare. I have made a few orders recently and they are dispatched and delivered quickly. Th... See more

Company replied

Company details

  1. Herbal Medicine Store

Written by the company

Buy your Quicksilver Scientific, Biocidin, Lipolife, Liposomal and health supplements with Proactive Healthcare. Quicksilver Scientific distributor, Lipolife, Biocidin, Seeking Health, Ayush Herbs, Sufficient C, Designs For Health and much more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 5 out of 5 stars

Absolutely fantastic.

I can’t recommend Proactive Healthcare highly enough. From start to finish, the entire experience was absolutely exceptional.

Their website is incredibly well-designed, easy to navigate, and made finding exactly what I needed quick and stress-free. The ordering process was seamless, which was especially important as the item I purchased was something I urgently needed.

What really stood out was how fast everything moved after placing my order. The shipping was impressively quick, and the delivery time exceeded all expectations. It was clear that they truly understand how important reliability and speed are to their customers.

The packaging was also fantastic, secure, professional, and clearly handled with care, which gave me real confidence in the quality of the service.

But what genuinely set Proactive Healthcare apart was the personal touch. Receiving a handwritten thank-you note from one of the owners was such a thoughtful and unexpected gesture. It made the whole experience feel personal and showed that they truly value their customers.

In a situation where I really needed support, Proactive Healthcare went above and beyond in every possible way. I wouldn’t hesitate to use them again and highly recommend them to anyone looking for a company that genuinely cares.

March 19, 2026
Unprompted review
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Reply from Proactive Healthcare

Thank you so much Ashley, this review really means a lot to our small family business, we are so grateful that you took the time to write this and brighten our day!

We greatly appreciate your custom and your feedback. We hope we will be able to continue to support you in the future

Warm Regards

Sarah G.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Vitamins despatched and received within 2 days of ordering. Would highly recommend Proactive Healthcare and wouldn't hesitate in using them again.

February 28, 2026
Unprompted review
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Reply from Proactive Healthcare

Thank you so much for your lovely review Helen, we really appreciate you taking the time to leave us feedback and for your custom with us :)

Warm regards

Sarah Gibson

Rated 5 out of 5 stars

This may well be the best customer…

This may well be the best customer service I have ever received. First of all my vitamins arrived less than 24 hours after ordering them from Ireland to London with a lovely hand written note from Sarah. Also I received a freebie sachet called "Optimal Electrolyte" which I've never heard of but I look forward to trying it out.

Thank you for your great customer service and very speedy delivery.

February 7, 2026
Unprompted review
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Reply from Proactive Healthcare

This review has truly brightened my day! Thank you so much for your lovely feedback, we truly appreciate it. If we can do anything else to help please feel free to reach out and thank you once again :)

Sarah G

Rated 5 out of 5 stars

Excellent service

Easy to understand website which was super important when buying a £1000 piece of equipment (an PEMF mat) - very reassuring purchasing process - excellent customer service and delivery all the way to a hand written thank you note.

November 6, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank you so much for your lovely review Heather, we truly appreciate it and your custom :) I Hope you enjoy your PEMF mat if you need further assistance please let us know!

Sarah

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Very efficient service. Products all as described. Highly recommended

October 14, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank you so much for leaving us a review! We truly appreciate it and hope we can continue to deliver the same efficient service in the future for you :)

Sarah

Rated 5 out of 5 stars

Fantastic customer service

Fantastic service and value! Ordered online and it arrived in NI the next morning with a lovely handwritten ‘thank you’ note – a great experience. I’ll be purchasing from this company again!

August 9, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank you so much for your lovely review and your custom, we greatly appreciate it :)

Rated 5 out of 5 stars

Great service

Great service. I found a probiotic that was difficult to get here and the order process and delivery was seamless.

April 11, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank for your review and your custom, as a small family business it is truly appreciated!

Sarah

Rated 5 out of 5 stars

Really impressed

Been let down by other supplement providers recently so I am really pleased that I have found proactive healthcare. I have made a few orders recently and they are dispatched and delivered quickly. They are also really competitively priced. Really impressed all round

March 11, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank you for such a lovely review, as a small family business we truly appreciate your custom :)

Sarah

Rated 5 out of 5 stars

I have been buying from this company…

I have been buying from this company for at least twenty years. Their product range and pricing are top notch and their after sales service has always been both friendly and professional. I appreciate your service.
Stephen M
Co Antrim N I

February 24, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank you for your continued custom, it is truly appreciated

Rated 5 out of 5 stars

Product range

Great range of products and constantly updating their range. Efficient delivery. Love the Vitamin C and Marine Collagen especially! Great customer service!

February 3, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank for your review and your custom

Rated 5 out of 5 stars

Highly experienced company & high quality products

Have been using this company for almost 20 years. Always very reliable and knowledgeable on products that would suit my requirements. Very friendly & extremely speedy delivery of items. Highly recommend! The only company I trust with my health products for myself & my children.

February 24, 2025
Unprompted review
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Reply from Proactive Healthcare

Thank you for your continued custom and your review

Rated 5 out of 5 stars

Great products and arrived the next…

Great products and arrived the next day! Staff are super helpful and best price for my supplements. Will definitely be back for more

February 13, 2025
Unprompted review
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Reply from Proactive Healthcare

Many thanks for your custom and your Feedback :)

Rated 1 out of 5 stars

Dreadful. Buyer Beware.

Dreadful. I have not received the item I purchased. They refuse to refund me for non-delivery claiming my issue is with their courier company not them and as such I can probably claim compensation from the courier company, but it has nothing to do with them and that's their policy. I was given this information in a very non-polite manner. Claiming to be an Irish company they choose a UK-based courier to deliver to me in Tipperary! Buyer beware, all may not be what it seems on their website.

The reply given below is incorrect. I was refunded after I threatened legal action against a fraudulent company operating as an Irish company who refused to refund me for non-delivery to me. This is actually English and with no regard for customer service. The item may have been delivered somewhere, but it wasn't to me and they refuse to understand that! They cannot provide proof of delivery either. I find it difficult to believe that this company is legitimate!

February 18, 2025
Unprompted review
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Reply from Proactive Healthcare

Hello, we are a UK company and you did not purchase from us.

We have reached out to the Irish company and you have already been refunded. At no point were you asked to claim from the courier company, you were asked for patience while they investigated where your parcel had been delivered to as it was scanned as delivered on the 13th, you refused to wait for them to do this and proceeded to send threats. Your order was delivered via GLS Ireland, all information on the website regarding shipment is correct and that orders dispatch from County Antrim.

Best Regards
Stephen

EDITED Reply - We are not fraudulent nor are we English. Threatening a small family business is nothing to be proud of and yes your behaviour is why you were refunded, it wasn't worth the mental health of staff to continue corresponding with you.

Rated 4 out of 5 stars

Bit of a headache transaction

Unfortunately because my first order went “rogue” with message advising “poor risk assessment” on my credit card and also “out of stock” despite the order having been accepted .. I then ordered 3 more (special offer) from another company. So now I am the proud owner of FOUR tubs of Megamag Calmeze as it transpires that my order with this company DID go through. So a messy transaction but I suppose all is well that ends well.

January 26, 2025
Unprompted review
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Reply from Proactive Healthcare

Hello Carolyn, you made two attempts to pay, the first time at 11.15 am your card declined and the second time it went through. I have forwarded your order confirmation again, please check your spam

Rated 5 out of 5 stars

Just wanted to drop a quick note about…

Just wanted to drop a quick note about my recent purchase from Proactive Healthcare. I grabbed some marine collagen from them, and honestly, I'm kinda loving it. The website was a breeze to use - no fuss, no hassle.I've noticed my skin feeling a bit smoother since I started using the product, which is a nice little bonus. But what really stood out to me was how quick the delivery was and how friendly the customer service team is. They were super chill and answered all my random questions without a hitch.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love this place

Fab array of supplements and always arrives next day when I've ordered before lunch. Care taken with packaging. Thank you.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

The place for your supplements !

The place for your supplements !

A very reliable address with the Best Supplements and the greatest service ever !
I will never buy anywhere else .
Thank you Sarah for your outstanding help 🙏

April 7, 2022
Unprompted review
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Reply from Proactive Healthcare

Thank you so much Nadia, we greatly appreciate your custom!

Sarah

Rated 5 out of 5 stars

High quality supplements and a great service.

A range of supplements from high quality brands. Delivery is very quick and the packaging is very secure with an option to include an ice pack (at no extra cost). All ensuring your supplements arrive in optimal condition.

August 19, 2021
Proactive Healthcare logo

Reply from Proactive Healthcare

Thank you so much for your review, we really appreciate your custom

Sarah

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