I think that regular $14.95 shipping is excessive. I would think twice before ordering. Also is very sad how you can’t find anything Campagnolo here. Before when I built my bikes I bought all my cam... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've bought a few things from pro bike kit so far and everything has been delivered on time and worked/fit perfectly. Prices have been great, much better than my local store and that's after delivery.... See more
Company replied
The price! The fastest delivery times for overseas bike parts! My only hope is that probikekit receives more stock soon, because the things I want seem to keep getting sold out with no sign of being... See more
Company replied
Unfortunately my order arrived damaged but after contacting Pro bike kit a replacement was arranged and has now been dispatched to me. Sometimes things go wrong but how they are dealt with by a compan... See more
Company replied
Company details
Information provided by various external sources
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA, United Kingdom
- 0161 813 1710
- www.probikekit.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My on-line shopping experience with Pro…
My on-line shopping experience with Pro Bike Kit was fast and easy....
The real proof is in the 'delivery'.. I'm in the USA..So far I have had one negative experience with them over the years and it was resolved ASAP.. Excellent customer service (in my opinion).
Thank you PBK !
January 22, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent shopping experience!
This is an edited review. The reason I choose to edit my review, which was already 5 stars, is that if there was an option to rate at 10 stars, I'd definitely do it! beyond the fact that ordering process is very easy, the speed at which the order was dispatched from the UK and arrived in Israel is unparalleled!!! 3 working days passed from my order placing until it was cleared by local Customs in Israel. This is something the team at PBK should indeed be very proud of! International shipping is practically free. Reaction time is lightning quick, and updates on order's progress were sent throughout. That's a guarantee for a satisfied customer! I have not tried the item yet, and had to incur high local taxes e.g. VAT and other fees, but that has nothing to do with PBK. Excellent experience! Will buy again!!! Thanks and keep up the great job!
January 22, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Found what I needed
Found what I needed, quick check out
Let's see the delivery now
Thanks
January 21, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great prices
Great prices, but I need more info about the item. Specifically about the hub type. I rolled the dice that the picture was exactly what I was ordering.
January 20, 2023
Reply from Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
What a disaster
What a disaster! Ordered two bike cases. Received a message that they shipped with an expected delivery date. They actually never shipped and the delivery date disappeared. I contacted them and they said they could reimburse me… that took over a month and my credit card company contacting them. I did finally get reimbursed but I would have preferred to actually receive the bike cases
December 6, 2022
Reply from Pro Bike Kit
Hello Renee,
Thank you for leaving your review.
I am so sorry to hear that you have had an issue with the delivery of your order and have sent you a message to your online account with a further update on this. Please log into your account at your convenience to receive my message.
Regards,
Leah
Excellent
Ordered some Aero handlebars. Delivery was fast and Carbon handlebars are excellent.
January 18, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Pro Bike has great products and great…
Pro Bike has great products and great sales on them.
I got the best price on Continental tires which are my favorite tires for any conditions I ride in Colorado. They are my number 1 place to shop for cycling products.
January 19, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent job answering all questions
January 19, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick and easy check out!
January 17, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great prices
Great prices, easy to work with. I have ordered a few things from PBK and always have had goog results.
January 17, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
No response to two requests...
January 16, 2023
Reply from Pro Bike Kit
Hello John,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order and have sent you a message to your online account with a further update on this. Please log into your account at your convenience to receive my message.
Regards,
Leah
Not sure why I placed this order being…
Not sure why I placed this order being charged for both shipping and sales tax.
January 17, 2023
Reply from Pro Bike Kit
Hello Roger,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Ben
great company to do business with.
I had a couple of questions which proBike answered me on, I placed the order and got immediate confirmation of the order, the following day i got confirmation of shipping and it was received within 3 days.
January 13, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The Best
No matter what I purchase PBK always beats everyone’s prices, plus returns from across the pond is easy too.
January 15, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
different payment amount vs showed on website
saled price was $81.49 and got a discount 15%
I expected $69.26 to be paid by my credit card.
But final amount $79.46 was paid. What's happening?
$79.46 also not bad price, but this is a kind of tricky and ridiculous
January 15, 2023
Reply from Pro Bike Kit
Hello TK,
Thank you for taking the time to leave your review.
I am so sorry to hear that your discount has not worked as expected. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Excellent service and quality
Excellent service and quality
But i have some problems w the shipping time to Puerto Rico. In the past I have to wait one month to received the items .
January 15, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ProBikeKit in USA Don't buy read below
Where do I begin. Incompetance is my first thought. I used PayPal to purchase an item. I put my name and address and paid. My next communication back was that they were going to send this item Not to my address. I communicated that with them that they were going to send it to the bad address and to cancel my order. I sent another communication and then they said that I not only could not cancel the order, but that under their terms and conditions that it was my responsibility to contact a fictional address and work it out. Communication was downright the worst experience EVER. They are a UK business, not a USA business. This was not known to me that I was ordering from a foreign company or where the shipping was orginating from. AVOID THIS COMPANY AT ALL COSTS.
January 12, 2023
Unprompted review
Reply from Pro Bike Kit
Hello MJP,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Great selection of sale items
Probike kit always has great sales. They’ve got great selection and prices
January 14, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.