Good prizes, normal shipping times from the UK to the EU (Germany) und an awesome customer support. First item was delivered to a wrong address (this was my fault) and was returned and refunded im... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Finally I got what they promise,after another reclamation, and a couple of e-mails , i got a refund. Thinks like this should not happen. Hope the shop will look to make the process for buyers e... See more
Company replied
The powermetercrank I've ordered came after 3 weeks and it was definitely used... The battery pulltab on the crank was missing and it has some slight marks. There was no comment on the taxes I had to... See more
Company replied
Original Review: "Nope, never again. Waiting for 2 Months now on my shoes. Cancellation wasn't accepted. Contacted various times. Still haven't got my products. No explanation from the shop what... See more
Company replied
Company details
Information provided by various external sources
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- +44 161 813 1710
- www.probikekit.de
3.4
Average
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very fast order processing and good…
very fast order processing and good notification channels, hopefully the delivery will also be as smooth
June 22, 2021
Reply from Probikekit
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Delivery time, no costumer service
I am afraid I am making the same experience as many others. I ordered an expensive bike pump (order n. 282661393) almost three weeks ago. This should have been delivered in 2-3 days, and I needed it at that time. No possibility to call somebody. Should have checked, is always a bad sign if phone numbers are not given.
April 16, 2021
Unprompted review
Reply from Probikekit
Thank you for leaving your review, Jan.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Matt
Good experience
Delivery was good
Even though i´m living in Germany and bought a bike component in UK, the shipping was good.
I´ve always been informed over the status and the current position of my delivery, and it didn´t need much time. I´ve ordered on sunday night, and part arrived on friday.
March 16, 2021
Reply from Probikekit
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Terrible customer service
Terrible customer service. I placed my order on 25th January and have still not received my delivery. Very difficult to contact with only an online form. I have written 3 times and am yet to receive a satisfactory answer about when the product will arrive despite repeated requests for information. I requested that if the product is no longer available I would like a refund but have heard nothing. Will not purchase anything here again.
March 5, 2021
Unprompted review
Reply from Probikekit
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
I had a HORRIBLE customer experience
I had a HORRIBLE customer experience. I bought bike lights that don't fit my handle bars properly, so I wanted to return them. In order to reach customer service, you must open an account, with the same email address as the order. The live chat was never available and I tried several times. It's also impossible to contact the company on the phone.
I asked if I could return the goods and get a full refund, as I opened the package to test if the light works on my bike. But they never answered my question. Instead, they sent me a return form that clearly says that the package should be unopened.
Besides, as the company is located in Cheshire and not in Germany, german citizens have pay 27 eur to send the goods back (with insurance and tracking number). Still not knowing if I would get a full refund.
For customers in Europe, I strongly advise against buying from this company.
Order number: 271415334
February 17, 2021
Unprompted review
Reply from Probikekit
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please either update your review with an order number or contact us via your account, Live Chat or Social Media.
I look forward to getting this resolved.
Kind regards,
Sue
Reply from Probikekit
Hi Wolfgang
Thank you for taking the time to leave us your 5-star review.
Please make sure you are registered to receive our newsletter to ensure you are the first to hear about all of the new exciting products that we have for you along with the best discounts to use on your future orders.
Thanks Jeanette
Reply from Probikekit
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Probikekit
Cheers for leaving your 4 star review!
We do expect all orders to arrive within the timescale stated on site, any issues please let us know.
Have a good day,
Matt
Reply from Probikekit
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Probikekit
Hello Gareth,
We are so very sorry to hear of your disappointment with the delivery timescale.
I can assure you we truly value your comments, please contact us through your account and we will be happy to investigate for you.
Many Thanks,
Tracie
Fast delivery, unbeatable low prices, highly remommended!
Fast delivery to Germany, unbeatable low price, higly recommended for international Buyers.
October 1, 2020
Unprompted review
Reply from Probikekit
Hallo J.A.,
Vielen Dank für Ihre Erfahrungen und es ist immer eine Freude das Feedback unserer treuen Kunden zuerhalten.
Wir danken Ihnen für Ihre Zeit und wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Kayleigh
Reply from Probikekit
Hallo Alexander,
Wir freuen uns sehr, dieses Feedback von Ihnen zu lesen und bedanken uns für diese Bewertung.
Wenn Sie in Zukunft Hilfe benötigen, bitte nehmen Sie Kontakt mit uns auf und wir werden Ihnen gerne helfen.
Haben Sie einen schönen Tag!
Petr
Probikekit
Reply from Probikekit
Hallo Markus,
Wir freuen uns sehr, dieses Feedback von Ihnen zu lesen und bedanken uns für diese Bewertung.
Wenn Sie in Zukunft Hilfe benötigen, bitte nehmen Sie Kontakt mit uns auf und wir werden Ihnen gerne helfen.
Haben Sie einen schönen Tag!
Petr
Probikekit
I had a great experience
I had a great experience - I ordered the wrong size and they organized a return with no arguments ... Got the piece I wanted in the right size for me. Good communication good support.
October 21, 2019
Unprompted review
Reply from Probikekit
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Tracie
Reply from Probikekit
Hi Ulrich
Thanks very much for your review and taking the time to leave us 5*!
We will always try our upmost and I'm glad you've had a great experience with our brand!
Best wishes,
Alan.
All went well
All went well, just not sure how I could have returned a piece which did not fit in size.
April 10, 2019
Unprompted review
Reply from Probikekit
Hello,
Thank you for leaving your review.
I am pleased to hear that you are happy with our products and services and look forward to your next order.
Sue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.