Proclinical Reviews 1,762

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting their excellent support throughout the entire process. Many people appreciate the personalized approach and the valuable insights provided, making them feel confident and well-prepared. The customer service is frequently described as exceptional, with efficient communication and a smooth user experience. However, some customers also noted occasional issues with communication and organization. A few people experienced receiving duplicate calls and texts, a lack of a clear point of contact, and last-minute urgent requests, which led to confusion and delays. There were also instances where information about start dates was communicated without the customer's involvement, causing clarity issues with employers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the exceptional support... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the professionalism... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the constant and clear communication,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the team's... See more

Based on these reviews

Rated 5 out of 5 stars

Ciara was an absolute dream to work with. Really listened and provided excellent insight into the company, team, and role. She went above and beyond with interview prep and I felt very confident and c... See more

Rated 5 out of 5 stars

Dean was so helpful every step of the way. He was always there if I needed to call before and after the interview with any queries. Gave me a through run though on the job description and interview pr... See more

Rated 5 out of 5 stars

Christian, I just wanted to sincerely thank you for helping me get this job. Your support and belief in me truly made a difference, and I’m incredibly grateful for your guidance and encouragement thro... See more

Rated 5 out of 5 stars

Kate was the best recruiter I’ve worked with! Prompt and clear communication and I truly felt that she vouched and fought for me to get a great compensation package during the offer stage. Highly reco... See more


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Executive Search Firm
  4. Recruiter
  5. Talent Agency

Written by the company

At Proclinical we help to fuel the growth of the life sciences industry globally. Our staffing and consulting partnerships enable good companies to work more efficiently, so they can continue innovating and change lives. We provide our partners with: • End-to-end strategic project management • Executive search • Permanent and contract recruitment • MSP and RPO solutions

We're here to help good life science partners grow

Written by the company

Long-term partners
We believe in creating partnerships, long-term relationships built on integrity and trust. Set-up to collaborate from the get-go, we do what’s right not what’s easy – always putting our clients’ and candidates’ best interests first.
Tireless experts
We’re life science experts – it’s our sole focus – but we don’t rest on our laurels. We stay at the top of our game. Always learning, always hungry to perform better and find new ways to achieve more for our clients and candidates.
Promises delivered
True to our word, we do what we say, on time and to the highest quality. ​We tackle challenges head-on, solving problems and adding value at every stage, to deliver solutions that fuel growth and change lives.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

A great experience!

A great experience with a dedicated team of recruiters. Finding the right position for the right candidate - you make it look so easy! Thank you for your support!

February 3, 2025
Unprompted review
Rated 2 out of 5 stars

My experience with Proclinical Staffing…

My experience with Proclinical Staffing was mixed. While the team members were friendly, the overall communication and organization were lacking. I frequently received duplicate calls and texts from different people asking the same questions, which made the process confusing. There was no clear point of contact, and during the week of my anticipated start date, I was bombarded with urgent requests at the last minute—including on a Friday evening—leaving little time to respond appropriately.

Additionally, there were communications about my start date happening without me included, which caused confusion on the employer’s end. My supervisor at Henry Ford reached out to ask for clarity, as they were receiving conflicting information. This highlighted poor coordination between Proclinical and Henry Ford. Despite submitting all necessary documents, key information—like badge access and email setup—didn’t carry over, delaying my ability to work on my first day. In the end, everything got sorted out, but the process felt disorganized and could benefit from clearer communication and better internal alignment.

June 16, 2025
Unprompted review
Proclinical logo

Reply from Proclinical

Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion and last-minute requests you experienced during the on-boarding process with the client. We have shared this with the respective Account Manager who is taking steps to ensure this is an isolated experience.

We truly appreciate you bringing this to our attention, as it helps us continue to strengthen our communication and alignment across all parties. If you’d like to discuss this further, please feel free to reach out directly to q.shafi@proclinical.com.

We wish you all the best in your new role.

— The Proclinical Team

Rated 5 out of 5 stars

Wonderful company to work with!

Working in the biotech industry, especially right now, is tough. Anderson and Jerome were two of the people I had most contact with through out my hiring process, and have been extremely helpful and supportive along the way, being able to get me my preferred shift.

When my contact shifted from Jerome to Anderson, he helped me navigate the hiring process, keeping me regularly updated but also in my opinion, going above and beyond for me which was absolutely not necessary. He supported me when I had car issues that almost had me declining the job offer, but instead he was able to push back my start date for me!

Anderson has been absolutely lovely to work with, and I cannot recommend him, or the company more than I already have.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Professionalism from Proclinical

I had a great experience with Proclinical. Their team was highly professional, supportive, and consistently proactive throughout the process. They were attentive to my needs and made me feel valued every step of the way. I truly appreciated their responsiveness and personal approach—Proclinical goes beyond recruitment by genuinely investing in my success. Highly recommended!

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Proclinical provided outstanding support during my job search. My recruiter was professional, approachable, and always available to guide me through each step. Thanks to her dedication, I found a position that matches both my experience and aspirations. I highly recommend their services to professionals in the Life Sciences field.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend them

I had a great experience with them. The hire process was quite easy for me (everything digital ). I recently started a good pay job thanks to them, something that was a plus for me is that the commute is only 12 minutes, yay!!. They are very professional and very helpful, you can ask them any question.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

gratitude

gratitude
In reality it is the attention I received from Samuel. A very committed, kind and politically correct person.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great contact and communication.

Great contact and communication.
Naima has been very helpful giving great advice how to improve your own posture and impression in vietual meeting as well as focusing on important messages with the interviews.

November 20, 2024
Unprompted review

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