Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
Company replied
Location
Switch locationUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
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See what reviewers are saying
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... See more
Company replied
The staff were very knowledgeable and helpful. Unfortunately the items we wanted weren't in stock but they were able to order them to be delivered to our home which was brilliant.
Company replied
Lovely 100% stainless steel frying pan (no coatings / chemical surfaces). 24cm - perfect for breakfast and smaller frying jobs. Excellent quality - a little bit on the expensive side but will last for... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, United Kingdom
4.9
Excellent
780 reviews
Asks customers to review
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Lovely helpful staff and great prices
July 24, 2026
I have always had a great service from…
I have always had a great service from the ladies. They are very helpful and friendly people.
July 18, 2026
Always a joy to shop at Bideford…
Always a joy to shop at the Bideford store! The staff are really friendly chatty & knowledgeable about all the products! Thank you ladies!!!
July 21, 2026
The staff were very helpful.
The staff were very helpful.
I found the products I was looking for and the price was reasonable.
July 20, 2026
Love the ProCook shop
Love the ProCook shop, quality is always great and the prices are very reasonable.
Staff are always friendly and helpful.
Always plenty to look at.
July 15, 2026
Very helpful staff who helped me find…
Very helpful staff who helped me find just what I was looking for and offered excellent product knowledge.
July 18, 2026
Very helpful and informative staff
Very helpful and informative staff, excellent products .A very pleasant shopping experience.
July 11, 2026
I should’ve used the local ProCook shop…
I should’ve used the local ProCook shop from the start instead of paying postage.
July 5, 2026
The sales lady was warm and friendly
The sales lady was warm and friendly. She drew my attention to some really good offers in the shop.
July 13, 2026
Great Service
July 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bideford
We're so glad you found good value and our staff in the Bideford shop friendly and helpful! Thank you for your kind words.
Lovely helpful staff
Beautiful products and lovely, helpful staff.
Also a very nice orderly store.
July 8, 2026
Excellent staff very helpful
Excellent staff very helpful, helped me find what I wanted & gave me advice on how to get the best out of the product.
July 2, 2026
Reply from ProCook - Bideford
We're so pleased our staff were helpful in assisting you to find what you wanted and provided great advice on getting the best from your product!
Went in bought 6” cook knife lady who…
Went in bought 6” cook knife lady who served me excellent
July 1, 2026
Reply from ProCook - Bideford
We're so happy to hear you had such a positive experience with your new 6" cook knife and our team member! We appreciate your kind words.
Reply from ProCook - Bideford
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Reply from ProCook - Bideford
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
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