Visiting the staff at Pro Cook Bideford, could not be more different from a 2* review left by Patrick in Aug. The two 'mature' lady assistants are half the reason I go in so often. They are both knowl... See more
Location
Switch locationUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
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See what reviewers are saying
Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
Company replied
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... See more
Company replied
The staff were very knowledgeable and helpful. Unfortunately the items we wanted weren't in stock but they were able to order them to be delivered to our home which was brilliant.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, United Kingdom
4.9
Excellent
781 reviews
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Reply from ProCook - Bideford
We appreciate you taking the time to leave us this wonderful review! We're so happy you found our staff cheerful, friendly, and helpful.
Great products and excellent customer service
Great products and excellent helpful friendly service
April 22, 2026
Reply from ProCook - Bideford
We appreciate you letting us know that you liked our great products and excellent, helpful, friendly service!
Great customer service
Great customer service lots of advice and offers no pressure from staff I will be returning 👍🏽👍🏽
April 21, 2026
Lovely staff
The staff in the shop were very helpful and chatty. They also made a fuss of our dog. They made the whole experience of the shop for us.
April 14, 2026
Reply from ProCook - Bideford
We're delighted to hear that our staff's helpfulness and friendliness, especially towards your dog, enhanced your shopping experience. Thank you for your lovely feedback!
great staff even let my disabled…
great staff even let my disabled daughter try out some different knifes before we bought them
April 15, 2026
Very helpful staff.
April 14, 2026
Visited the store in Infinity bideford…
Visited the store in Infinity bideford , Devon . Lovely service by a friendly knowledgeable lady .
April 10, 2026
Reply from ProCook - Bideford
We appreciate you sharing that our staff was helpful and friendly and that you liked our good product!
Great advices and help thanks
April 9, 2026
Reply from ProCook - Bideford
We appreciate your positive feedback! We're happy that our help and guidance were valuable to you, and we thank you.
Staff are very knowledgeable of…
Staff are very knowledgeable of products and are very friendly with out being pushy.
April 5, 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff knowledgeable and friendly.
Lovely staff
April 4, 2026
Quality products and great staff
Quality products. The staff were happy to let you browse by yourself but are quick to help when you need it.
March 29, 2026
Total satisfaction assistants were very helpful and…
The assistants were very helpful and friendly, giving good advice about the products we were interested in. The store was extremely well stocked and we were able to purchase exactly what we wanted.
March 30, 2026
Reply from ProCook - Bideford
We're happy to hear that our assistants were helpful and friendly, providing good advice, and that you were able to purchase exactly what you wanted from our well-stocked store. We appreciate your positive feedback.
Reply from ProCook - Bideford
We appreciate you letting us know about our excellent customer service and helpful advice; it means a lot to our team.
Staff really helpful once I explained what I was looking for she showed me the items
Staff really helpful
April 3, 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
The staff were attentive
The staff were attentive, knew the products and advised really well without being pushy. We purchased exactly what we wanted but an upgraded version. Really happy with the service we received
April 2, 2026
Reply from ProCook - Bideford
We're so glad to hear that our staff were attentive and knowledgeable, guiding you to the perfect upgraded product! We appreciate your kind words about the service you received.
Knowledgeable and helpful staff
Wanted some advice on the different materials that the baking trays were made from. The staff were extremely helpful, friendly and a joy to talk with.
The products are of super quality and a reasonable price
April 2, 2026
Reply from ProCook - Bideford
We're delighted to hear that our staff were helpful and friendly when you needed advice about our baking trays. We appreciate you noting the super quality and reasonable price of our products. Thank you for your positive feedback.
Helpful and friendly staff
April 2, 2026
Reply from ProCook - Bideford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Very helpful assistant with her…
Very helpful assistant with her knoledge could show me and explain the before an after care of the product i brought.
April 2, 2026
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