Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep c... See more
Company replied
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
We went to get all the stuff we needed to fill a kitchen as we've just bought our first house. I just wanted to shout out Erykah from the Bluewater store as they were so helpful and made sure we got e... See more
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... See more
Company replied
just visited Procook Bluewater and bought new range of cooking pot, pans etc as changing over to induction hob .Your assistance was extremly helpful , knowledgable... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1K reviews
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Made purchase efficiently and assistant…
Made purchase efficiently and assistant friendly
October 20, 2026
They had the exact item I wanted
They had the exact item I wanted. Staff were polite
October 19, 2026
Good customer service
I wanted to buy the knives set the shop assistant was very helpful he asked which one I wanted and he bought out the sample knives so that I can test them. I tested the two that I wanted to try out. He was very patient while I tried to make up my mind which one I wanted. I didn’t feel rushed to purchase my goods.
October 12, 2026
Staff friendly and helpful.
October 16, 2026
Frying pan will last a life time
Frying pan will last a life time and work so well with advacado oil
October 15, 2026
Very helpful staff and very happy with…
Very helpful staff and very happy with my new knives
October 11, 2026
May use AI-assist with repliesRead more
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Well made ,I been using for couple week…
Well made ,I been using for couple week and not much too say.Let see how long is going to last and the food stick on the frying pan.
October 4, 2026
Reply from ProCook - Bluewater
We're happy to hear that you find the cookware well made. We appreciate your feedback regarding its durability and non-stick performance over time.
Reply from ProCook - Bluewater
We're so pleased to hear that you had such a wonderful experience with our team. We truly appreciate your positive feedback!
So helpful and gave us plenty of time…
So helpful and gave us plenty of time to make our decision. Lots of choice.
October 8, 2026
Reply from ProCook - Bluewater
We are happy to hear that our team provided patient service and a great variety to choose from.
Stainless steel all the way!
Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep changing it as the non stick isn't non stick anymore. Highly recommended
October 8, 2026
Reply from ProCook - Bluewater
We are so pleased to hear that our team made your exchange quick and easy. It is wonderful to know how much you are enjoying your stainless steel frying pan and that it has become your go-to cookware. Thank you for sharing your high recommendation!
Sales assistant extremely helpful
Sales assistant extremely helpful - friendly. Helped me find everything I wanted
October 12, 2026
Reply from ProCook - Bluewater
We're so glad our sales assistant was friendly and extremely helpful in assisting you to locate all the items you needed! Thank you so much for your kind feedback.
Great range
Great range of quality kitchen and dining products. Very helpful snd knowledgeable staff.
October 6, 2026
Reply from ProCook - Bluewater
We're so pleased to hear that you enjoyed our extensive selection of cook and dine items! It's wonderful to know that our team was both supportive and well-informed during your visit. Thank you for your kind words.
Super service
October 9, 2026
Reply from ProCook - Bluewater
Thank you for your feedback. We are happy to hear our team member provided excellent service.
Happy shopping at ProCook
The shop staff at Bluewater were very helpful & friendly. I was able to purchase what I had visited for. The products look great & will use them for the first time t so fingers crossed that all will be great
October 9, 2026
Reply from ProCook - Bluewater
We are so pleased to hear that our Bluewater store team was helpful and friendly during your visit. It is wonderful that you found everything you were looking for, and we hope you thoroughly enjoy using your new products!
Good Staff and products
October 8, 2026
Reply from ProCook - Bluewater
We appreciate your kind words about our team and selection. Thank you for taking the time to share your positive experience with us!
Staff were very helpful and friendly
Staff were very helpful and friendly. Asked if we needed help offered advice on care of products all with a smile
October 6, 2026
Reply from ProCook - Bluewater
We're so happy to hear that our staff were friendly, welcoming, and attentive during your visit! It is wonderful to know they offered great advice on caring for your items. Thank you for taking the time to share your lovely feedback.
The shop is set out nicely easy to see…
The shop is set out nicely easy to see items
Staff friendly and helpful
Discount on item we bought was a extra bonus
October 5, 2026
Reply from ProCook - Bluewater
We're so happy to hear that you found our store layout easy to navigate and our team friendly and helpful! It is also wonderful to know you enjoyed getting an extra bonus discount on your purchase. Thank you for taking the time to share your kind feedback.
Reply from ProCook - Bluewater
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be so helpful and welcoming.
Very professional service from young…
Very professional service from young lad behind the counter at check out
October 3, 2026
Reply from ProCook - Bluewater
We're so pleased to hear that you received such professional service at checkout! Thank you for sharing your wonderful feedback with us.
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