I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... See more
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
Bought a set of Kitchen knives. Decent range of types and prices. Excellent advice given in store complete with a selection of veg to test the knives. Not cut myself...yet!
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... See more
very helpful sales assistant told us pros and cons of frying pans we purchased left us alone to consider our potential purchase and then actual purchase, both ladies were very friendly staff and hel... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.9
Excellent
934 reviews
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Chatty and happy staff.
February 13, 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was chatty and happy; it means a lot to our team that you had a positive experience.
Very helpful staff
Very helpful staff. A bit disappointed that my details were not on your record in spite I am a regular customer.
February 9, 2026
Helpful friendly service.
February 9, 2026
Very helpful and knowledgeable.
The staff where very helpful and gave advice on the best product available for our budget.
February 9, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was helpful and gave great advice.
Good quality products!
February 9, 2026
Reply from ProCook - Braintree
We're glad you enjoyed your experience, and we appreciate your positive feedback. Thank you for letting us know.
Friendly and product savvy staff keen…
Friendly and product savvy staff keen to share their passion for the quality equipment they sell.
February 12, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and knowledgeable.
Friendly staff always there to help and…
Friendly staff always there to help and advise Without following you around the shop whilst browsing
February 11, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful while browsing.
Very good customer service ,friendly…
Very good customer service ,friendly knowledgeable staff. Great selection of kitchenalier at excellent prices. And lots of offers.
February 5, 2026
Best knife ever at the price WOULD buy…
Best knife ever at the price WOULD buy again and give as presents to freinds
January 26, 2026
I thought everything was good value for…
I thought everything was good value for money and staff were great.
February 2, 2026
Buy a new carving knife
The sales assistant was helpful and had some knowledge about the product
January 31, 2026
Reply from ProCook - Braintree
We appreciate you sharing your thoughts! We're so happy to hear that our sales assistant was helpful and knowledgeable about the product.
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our great products and helpful staff; we are so happy you enjoyed them!
Very helpful :)
February 1, 2026
Very pleasant staff
January 31, 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was knowledgeable and that you liked our great product! We are so happy to hear it.
Very Helpful
I was looking for a particular item. I asked the assistant and she found it and it was the last one! Made my day.
January 23, 2026
Reply from ProCook - Braintree
We're so happy to hear that our assistant could find the exact item you were looking for! We appreciate you taking the time to share your positive experience.
Great team with a good knowledge of all…
Great team with a good knowledge of all of the numerous items in the shop. I always like this place.
January 22, 2026
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