First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
Company replied
Location
Switch locationUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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See what reviewers are saying
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... See more
Company replied
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... See more
Company replied
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, United Kingdom
4.8
Excellent
671 reviews
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Bought On a Whim
Bought this knife set from NcArthur Glen Outlet in Bridgend on a total whim and I’m so glad I did. Got them home to find they are a really nicely balanced one piece knife and at a great price as well.
November 1, 2025
Reply from ProCook - Bridgend
We're happy to hear that you're enjoying the knife set you purchased! It's great to know that you find them nicely balanced and that they were a worthwhile purchase. Thanks for sharing your positive experience with us.
Good product at good price with great…
Good product at good price with great staff experience
November 3, 2025
Reply from ProCook - Bridgend
We appreciate your positive feedback! We are so happy to hear you enjoyed our great staff, good product, and prices.
Excellent Service
Had to return an item. The young lady that served me was very experienced and had the right customer attitude she was really nice and also gave me advice on how to look after the pan re washing etc. Exceptional service. Will buy again.
November 3, 2025
Reply from ProCook - Bridgend
We're happy to hear that the return process was smooth and that you received helpful advice. We appreciate your positive feedback and are glad you enjoyed your experience. We look forward to your next purchase!
Very helpful great service good product…
Very helpful great service good product and reasonable price
November 5, 2025
Reply from ProCook - Bridgend
We appreciate your positive feedback! We are so happy to hear that you found our service helpful and our product good and reasonably priced.
Good choice of kitchenware and helpful…
Good choice of kitchenware and helpful staff. The enamelled roasting pan I bought is excellent - robust and solid.
November 4, 2025
Reply from ProCook - Bridgend
We appreciate you taking the time to share your positive experience. We're so happy to hear that you found a good choice of kitchenware and helpful staff.
Reply from ProCook - Bridgend
We appreciate your positive feedback regarding our service, fast delivery, and helpful staff; we are so happy you enjoyed them!
Staff very helpful,more than happy to…
Staff very helpful,more than happy to answer questions and suggested alternatives, good rapport between the staff on shift together nice atmosphere.
October 30, 2025
Reply from ProCook - Bridgend
We're delighted to hear that our staff were helpful and happy to answer your questions and offer alternatives. We appreciate your positive feedback regarding the atmosphere.
Reply from ProCook - Bridgend
We appreciate your positive feedback. We are so happy you found our service excellent, easy, and safe for purchasing items.
Set of sauspans
Great customer service
We have only used the steamer so far and it worked perfectly
October 29, 2025
Reply from ProCook - Bridgend
We're happy to hear that you had a great customer service experience and that the steamer worked perfectly for you. Thank you for your positive feedback!
Great choice of cookware,great cream frying pan
Always a pleasant experience in this store,friendly staff and helpful,had exactly what i wanted
October 27, 2025
Reply from ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed your experience with our helpful and friendly staff.
Helpful and friendly staff
October 25, 2025
Reply from ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff are always so helpful and…
The staff are always so helpful and knowledgeable
October 22, 2025
Reply from ProCook - Bridgend
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
Very helpful and friendly staff
Very helpful and friendly staff. It was a little tight with me in my wheelchair so was a bit anxious about keeping my elbows out the way with things on display.
October 20, 2025
Reply from ProCook - Bridgend
We appreciate your kind words about our team. We're glad you found them helpful. Thank you for letting us know about the space constraints; we'll explore ways to improve accessibility.
Excellent customer service
Excellent customer service. Friendly welcoming staff, not overwhelming.
October 23, 2025
Reply from ProCook - Bridgend
We appreciate you sharing your positive experience! We're so happy to hear that you received excellent customer service from our friendly and welcoming staff.
Friendly and helpful staff member
October 17, 2025
Reply from ProCook - Bridgend
We appreciate the feedback! We are so happy our staff was friendly and helpful, and we thank you for letting us know.
Reply from ProCook - Bridgend
We appreciate your positive feedback regarding our great products and helpful sales team; we are so happy you enjoyed them!
Reply from ProCook - Bridgend
We're happy to hear that you found what you wanted and that you were able to purchase it. We appreciate your feedback and your business!
Shop had exactly what I wanted
Shop had exactly what I wanted. Staff are super friendly and helpful.
October 18, 2025
Reply from ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy to hear you found what you wanted and liked our staff.
Quality product on offer
October 19, 2025
Reply from ProCook - Bridgend
We appreciate your positive feedback! We're so glad you are happy with the quality of the product that we offer to our customers.
Great customer service and lovely…
Great customer service and lovely staff!!
Well done
October 16, 2025
Reply from ProCook - Bridgend
We appreciate your positive feedback! We are so happy to hear you had great customer service and found our staff lovely.
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