ProCook - Bridgend Reviews 

Staff were helpful but gave us time to make a decision

The full range of kitchen equipment was on display, and staff were extremely helpful and courteous, without being pushy.

I was really well looked after in the shop. Had loads of rookie questions and they were all explained well. Happy with the knives and bits I've purchased. Thank you

Very friendly, helpful staff in store. I have several ProCook items already. I was looking for something specific this time. Great quality. Really pleased.

Selection of good quality cooking supplies. Staff always polite and very helpful.

Helpful staff. Quality product

Bought 2 battery operated salt and pepper mills to replace one that had packed in. The assistant started to explain the operation and when I said we were buying to replace one, he checked the system and found that the original is still in its 2 yr guarantee period, so it will be going back and getting exchanged.
Superb customer service!

Always excellent quality products and great service from the team at mc arthur Glen. Bought the cast iron roasting pan, which was a fraction of the price at le creuest so very happy 😊

Great product and wonderful staff working at Bridgend outlet

Lovely stuff . Good service

Fantastic deals and customer service.

I went in unsure of what was best for me, the lady was extremely helpful and happy to give her time to explain how my item worked.

The staff were excellent, helpful, patient and it was good to see good old fashion customer service at it’s best so thank you.

Tremendous service from the people working there and the equipment bought is of the highest quality, it seems to last forever.

I have some lovely cast casserole pots - beautiful colour. I bought a lovely star shaped cake tin and several Easter cookware and cutters- the cookware is a perfect size for my worktop small cooker- bargains in sale too! Staff very pleasant but professional!

Helpful staff who found the product I was looking for quickly

The young man that served us was really helpful, answered all our queries and gave us the confidence to purchase the items knowing that they were exactly what we wanted and needed.
Thank you to him.

Faulty Stone Bake Trays, ignored email and gave me wrong trays multiple times

I purchased a set of Stoneware Oven Dishes from this shop and was extremely disappointed. Upon returning home, I found all the trays mixed up in different colours instead of a complete set. I returned the faulty trays after three days and they assured me the correct colour was the one I wanted.
However, when I checked it out, I discovered I had received the same trays but in a worse condition. I had also received a plastic tray instead of the stoneware. Despite this, I gave them another chance and changed the trays for a different set.
This time, I explained how upset and distressed I was about the situation. They finally gave me an actual set and showed me all the trays. While I was happy with the outcome, I’m still concerned about the quality of the dishes. One has already snapped in half and another is following suit. I’m debating whether they’re actually stoneware or poor-quality glass or clay.

Around a week ago I sent you an email but you haven’t responded. I’m not happy about this terrible customer service and it shows how little you care about your customers. I’ve already mentioned I went there three times but living 33 miles away from ProCook Bridgend makes it a lot of money to go back and forth.