your staff were very friendly and helpful even going to the stores to find my article without huffing and puffing.
Company replied
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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My Wife bought a large frying pan after first use she was so impressed with its quality and ease of cleaning i told her to replace all existing suspense with procook
Company replied
The helpfulness of the staff in your shops. They are always polite and listen. The product I bought. Was recommended by yothe assistant (a rectangle box) and it serves the purpose for what I wanted... See more
Company replied
Visited the Cardiff store on 10th December, was greeted upon entering and told us not to hesitate in asking for assistance. Store was well set up as they had not long opened, the young lady was busil... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.8
Excellent
436 reviews
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your staff were very friendly and…
your staff were very friendly and helpful even going to the stores to find my article without huffing and puffing.
May 27, 2026
Reply from ProCook - Cardiff
We're so glad our staff was friendly and helpful in finding your item! We appreciate your kind words.
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
My Wife bought a large frying pan after…
My Wife bought a large frying pan after first use she was so impressed with its quality and ease of cleaning i told her to replace all existing suspense with procook
May 16, 2026
Reply from ProCook - Cardiff
We're delighted to hear about your positive experience with the frying pan! It's wonderful that its quality and ease of cleaning impressed you.
Great customer service
Great customer service, and demonstration of products being bought. The sales assistants went out of their way to ensure a good experience.
May 18, 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy our team provided great service and ensured a good experience.
The helpfulness of the staff in your…
The helpfulness of the staff in your shops. They are always polite and listen.
The product I bought. Was recommended by yothe assistant (a rectangle box) and it serves the purpose for what I wanted it for.
May 18, 2026
Reply from ProCook - Cardiff
We're so glad to hear our team was polite and helpful, and that the product recommendation perfectly met your needs. Thank you for your kind feedback!
Reply from ProCook - Cardiff
We appreciate your wonderful feedback! We are so glad you enjoyed our well-laid-out shop and products.
Staff very helpful and polite
May 11, 2026
Reply from ProCook - Cardiff
We appreciate your kind words about our team.
Very helpful person in the store
May 12, 2026
Reply from ProCook - Cardiff
We appreciate your feedback; we are happy our person in the store was helpful!
Reply from ProCook - Cardiff
We're glad you enjoyed our products and staff!
Good selection of cookware
May 6, 2026
Reply from ProCook - Cardiff
We're glad you found our cookware selection good. We appreciate your positive feedback.
Really helpful and approachable staff
Really helpful and approachable staff. Great products at a reasonable price. Definitely recommended
May 1, 2026
Reply from ProCook - Cardiff
We appreciate you sharing your experience! We're so glad you found our staff helpful and our products great and affordable.
Staff very helpful answered all…
Staff very helpful answered all questions we had
Have used the pro cook store numerous times previously and appreciate the choice and quality of the products
May 4, 2026
Reply from ProCook - Cardiff
We're so pleased our staff were helpful and answered all your questions. We appreciate your continued support and kind words about our product choice and quality!
Lovely shop and great product
Young man was very helpful and showed me exactly what I asked for. Great quality German knife, easy to handle and very sharp.
April 29, 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to share your experience! We're so happy to hear our team was helpful and you love your new knife.
Lovely classy products that compliment…
Lovely classy products that compliment my my kitchen. Lovely service too.
April 26, 2026
Very helpful assistant giving excellent…
Very helpful assistant giving excellent advice on cookware selection and use with induction hobs which isn't given by the appliance manufacturer during install. This will improve the life of cookware and prevent damage
April 26, 2026
Reply from ProCook - Cardiff
We're so happy to hear that our assistant was very helpful with your cookware selection and induction hob advice. We appreciate you and your feedback, as this will improve the life of your cookware.
Reply from ProCook - Cardiff
We're glad you found our team member helpful during your visit. We appreciate your positive feedback and your taking the time to share.
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Buying a milk saucepan
Helpful assistance in choosing the product I wanted. Staff more than happy to help and showed me several items which gave me the choice to pick which I wanted.
April 16, 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful in choosing the product you wanted and showed you several options.
Quality products which are displayed…
Quality products which are displayed well and helpful staff .
April 18, 2026
Helpful and friendly staff and an…
Helpful and friendly staff and an excellent selection of everything kitchen!
April 11, 2026
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