Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Ditchling
Thank you for your kind review! We're so happy to hear that you enjoyed our products and found our staff friendly and knowledgeable. We strive to provide excellent customer service and a wide selection of high-quality items. We appreciate your feedback.
Assistants were helpful but not totally…
Assistants were helpful but not totally au fait with operation of equipment
March 12, 2025
Reply from ProCook - Ditchling
We appreciate your feedback and are glad to hear that our assistants were helpful. We understand that it can be frustrating when equipment isn't operating as expected. We'll share your feedback with our team to ensure they are fully equipped to assist customers with any questions or concerns.
Really helpful assistant.
I went looking for a Pyrex type dish and found none on display. The assistant looked up on the computer and initially thought it wouldn't be available until June, but then realised it could be on a delivery that had only just arrived. Thankfully it was and found a box still in the cage. Was only too happy to help me out, instead of coming back at a later date.
March 12, 2025
Reply from ProCook - Ditchling
We appreciate you taking the time to share your experience. It sounds like you had a bit of a frustrating time initially when you couldn't find the Pyrex dish you were looking for. We're glad that the assistant was able to help you locate the item and that you were able to purchase it. We're always striving to improve our customer service and product availability, so your feedback is valuable to us.
Great service, very helpful and professional.
The member of staff, who I think could have been the manager, was extremely helpful, professional and also very pleasant. I took a while making my choice and she was not at all pushy whilst still encouraging me to look at all options.
March 6, 2025
Reply from ProCook - Ditchling
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our staff member to be so helpful, professional, and pleasant. We strive to create a welcoming environment where customers feel comfortable making their choices, and it's clear that our team is achieving that goal. We're glad you felt encouraged to explore all your options without feeling pressured.
Antrima ,Karen and Donna are amazing…
Antrima ,Karen and Donna are amazing staff fantastic service at The Ditchling ProCook shops simply top draw.
March 11, 2025
Unprompted review
Reply from ProCook - Ditchling
Thank you for your kind review! We are delighted to hear that you had such a positive experience with our staff at the Ditchling store. We strive to provide our customers with excellent service, and we are thrilled that you found Antrima, Karen, and Donna to be amazing. We appreciate you taking the time to share your feedback.
Professional & excellent customer service
Besides her professional and excellent customer service Antrima is always so very helpful and knowledgeable. She makes the experience of visiting and shopping at Procook a pleasure. I’m a regular now and she always greets me with a friendly smile and spends time with me discussing my culinary needs. Absolutely love all my procook purchases. Thank you Antrima x
March 10, 2025
Unprompted review
Reply from ProCook - Ditchling
We are thrilled to hear about your positive experience at our store! It's fantastic to know that you find our staff helpful and knowledgeable. We are particularly pleased to hear about Antrima's excellent customer service and her ability to make your shopping experience enjoyable. We appreciate your kind words and are delighted that you love your ProCook purchases. Thank you for your continued support.
I was served by Sarah in the pro cook…
I was served by Sarah in the pro cook in notcutts garden centre and she helped me buy all my stuff for my new flat , showed me products she thought i would prefer and made sure i got a really good deal , love pro cook products already but made me certain to come back and buy more
March 9, 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We're delighted to hear you had such a positive experience with Sarah at our Notcutts Garden Centre location. It's wonderful that she was able to help you find all the perfect products for your new flat and that she provided excellent customer service. We're thrilled you're already enjoying your Pro Cook products and that Sarah's assistance made you certain to return for more. We appreciate your continued support.
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and helpful. We strive to provide excellent customer service and appreciate your feedback.
Fantastic Service!
I called in the first instance about a kettle and toaster set to check if it was in stock at the Ditchling branch, they confirmed they had the stock. When I arrived it was put aside for me, usually, I do not expect shops these days to put items aside for customers. The assistant was incredibly helpful and very polite. The service was impeccable.
February 17, 2025
Reply from ProCook - Ditchling
We're so pleased to hear about your positive experience at our Ditchling branch. It's wonderful to know that our team went above and beyond to ensure you had a smooth and enjoyable shopping experience. We appreciate your kind words about the assistant's helpfulness and politeness. We strive to provide excellent customer service, and it's rewarding to hear that we met your expectations.
Knowledgeable service with a smile from…
Knowledgeable service with a smile from a lady called Karen
February 20, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're so glad to hear you had a positive experience with our staff. We strive to provide excellent customer service and are happy to know you found our team helpful and pleasant.
Friendly staff.
February 19, 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We strive to provide excellent customer service and a wide variety of high-quality items. We appreciate you taking the time to share your positive experience.
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
A very helpful sales assistant I was…
A very helpful sales assistant I was also able to hold and use one of the knives
February 8, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're glad to hear you found our sales assistant helpful and that you had the opportunity to experience the quality of our knives firsthand. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Really helpful shop assistant
Really helpful shop assistant, gave us good advice. Like the fact that I could mix different pans to get a set that was bespoke to me.
February 2, 2025
Reply from ProCook - Ditchling
We're delighted to hear you had a positive experience. It's wonderful to know our team was able to provide helpful advice and that you appreciated the flexibility to create a set that perfectly suited your needs.
The lady who served us was really…
The lady who served us was really helpful and had a sense of humor
January 31, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're glad to hear you had a positive experience with our staff. We strive to provide excellent customer service and appreciate you recognizing our team's helpfulness and sense of humor.
Great experience
The person who served us at the Ditchling branch was incredibly knowledgeable. We’re very impressed with the quality of everything we have purchased from ProCook over the years.
February 2, 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We are delighted to hear that you were impressed with the knowledge of our staff at the Ditchling branch. We are also thrilled that you have been a loyal customer of ProCook over the years and continue to be satisfied with the quality of our products. We strive to provide our customers with a positive and informative shopping experience, and we appreciate you taking the time to share your feedback.
Well kitted out shop
Well kitted out shop, easy to browse, staff exceptionally helpful and cheerful. What's not to like! Well done Ditchling.
February 2, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're delighted to hear you enjoyed your visit and found our staff helpful and cheerful. We strive to create a welcoming and enjoyable shopping experience for all our customers. We appreciate your support and hope to see you again soon!
Helpful member of staff and I got what…
Helpful member of staff and I got what I wanted.
January 29, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're glad to hear that you found a helpful member of our team and were able to get what you needed. We strive to provide excellent customer service, and we appreciate your five-star rating.
Helpful staff
January 24, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.