The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have h... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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See what reviewers are saying
The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have re... See more
Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and... See more
Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
447 reviews
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The sales assistant was very helpful…
The sales assistant was very helpful and welcoming.
May 28, 2025
Reply from ProCook - Ditchling
We're happy to hear that our sales assistant provided you with a welcoming and helpful experience. Thank you for your positive feedback!
Great products - BUT!
Great products, good job ten year guarantee as frequently have to return items. Have several Gourmet stainless steel and non stick saucepans and lid handles keep coming off. Replace every year or so. Now a saucepan handle come off.*
The aluminium edges have corroded leaving sharp edges.*
Fair play to Procook all these items have been replaced without question, but what a shame that these quality issues do seem to have been addressed since items have been replaced several times. (first purchases were in 2017).
The non stick ones do not work very well on induction hob and not at all on one plate.
*On my way to return today.
June 1, 2025
Unprompted review
Reply from ProCook - Ditchling
Thank you for your review, in order for us to look into this further please can you provide the requested details.
The lady that served me was very…
The lady that served me was very efficient and polite. Everything was beautifully displayed and kept dust free. I am very pleased with my product.
May 31, 2025
Reply from ProCook - Ditchling
We're so glad to hear that you found our service efficient and polite! We're pleased that you were happy with the display and your product. We appreciate your positive feedback.
Great service from Donna both in store…
Great service from Donna both in store and with after care when we needed to return a cracked Pasta Dish.
Thank you to the Pro Cook team and Donna especially.
May 26, 2025
Reply from ProCook - Ditchling
We appreciate your feedback! We're happy to hear about the great service you received, especially regarding the aftercare for the pasta dish. Thank you for acknowledging the team's efforts.
Really helpful and friendly staff
Really helpful and friendly staff. Great range of products and well priced
May 27, 2025
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and friendly and that you were satisfied with our products and prices.
Reply from ProCook - Ditchling
We appreciate your kind words! We're so glad to hear you consistently receive good attention and service from our team.
Very helpful friendly staff
May 17, 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We're happy our staff was helpful and friendly.
Pleasant to shop
All employees very friendly and helpful. Much nicer to shop in the UK than back in our country where things are done in a rush !! 👍 to all !
May 16, 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We're happy to hear that you found our employees friendly and helpful. We aim to provide a pleasant shopping experience for everyone.
My go-to for everything
Friendly staff, quick to respond and help. ProCook is my go-to for everything Kitchen. Top quality products at a reasonable price.
May 17, 2025
Reply from ProCook - Ditchling
We're happy to hear that our staff was helpful and quick to respond. We're pleased to be your go-to for kitchenware. We aim to provide top-quality products at reasonable prices. Thank you for your review!
Lovely shop!
Great shop has plenty of choice and the staff are friendly and helpful,will be back!
May 11, 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We are thrilled to hear that you enjoyed our selection and found our staff helpful. We strive to provide a positive and enjoyable shopping experience for all our customers, and we appreciate you taking the time to share your feedback. We look forward to welcoming you back soon!
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Sarah was so helpful checking the…
Sarah was so helpful checking the stockroom for extra stock for us.
May 4, 2025
Reply from ProCook - Ditchling
We're so glad to hear that Sarah was able to assist you. We appreciate your kind words and are happy to know that our team is providing excellent customer service.
very nice staff and very helpful
April 24, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're so happy to hear that you found our staff nice and helpful. We strive to provide excellent customer service and appreciate your feedback.
Fantastic service
I bought a full set of crockery and cutlery. We had loads of great advice and assistance from Donna. I .am extremely happy with my purchases.
April 19, 2025
Unprompted review
Reply from ProCook - Ditchling
We're thrilled to hear about your positive experience! It's wonderful that Donna was able to provide you with such helpful advice and assistance. We're so glad you're happy with your purchases and hope you enjoy them for many years to come.
Always good to shop at Pro Cook
April 12, 2025
Reply from ProCook - Ditchling
Thank you for your kind words. We appreciate your positive feedback and are glad you enjoy shopping with us.
Visiting ProCook.…
Friendly approach from staff and the recognition as regular customers.
April 14, 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We're thrilled to hear that you appreciate our staff's friendly approach and that you feel recognized as a valued customer. We strive to create a welcoming and personalized experience for all our patrons.
Went in for a salt and pepper shaker…
Went in for a salt and pepper shaker and what I wanted was an offer so very delighted
April 9, 2025
Reply from ProCook - Ditchling
We're thrilled to hear you were delighted with your purchase! It's wonderful to know that you found what you were looking for and had a positive experience.
Very lovely & helpful ladies … good…
Very lovely & helpful ladies … good selection and a great deal on so I’m a very happy customer
April 13, 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We are so happy to hear that you enjoyed our selection and found a great deal. We strive to provide our customers with a positive and enjoyable shopping experience, and we appreciate you taking the time to share your feedback. We are delighted that you are a happy customer.
Very helpful staff
April 12, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Ditchling
Thank you for your kind review! We're delighted to hear that you found our staff helpful and enjoyed your time with us. We strive to provide excellent customer service and appreciate your feedback.
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