Tracey was brilliant. She made us so welcome and went out of her way to ensure that we purchased the correct product for our specific needs. We are so pleased that she is now the branch manager. She i... See more
Location
Switch locationUnit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
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See what reviewers are saying
The shop was well laid out and when we visited we were approached by a very polite saleswoman who asked if we could find what we were looking for and then proceeded to point out a promotion the shop h... See more
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... See more
Company replied
We had an issue with the electronic receipt from a previous purchase that we needed to return and exchange. We went into store and the gent who served us managed to find the original order, give us... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, United Kingdom
4.9
Excellent
740 reviews
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Very helpful Staff
Very helpful Staff. They provided me with very good information on the purchase I made and on another item that I plan to buy in the future .
Thank you .
November 12, 2025
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and provided you with good information. Thank you!
Fabulous staff at the Doncaster ProCook…
Fabulous staff at the Doncaster ProCook store friendly and very helpful 👍
November 15, 2025
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff fabulous, friendly, and helpful.
very helpful staff
very helpful staff, like the guarantees which come with the goods, if there is a problem the exchange is a quick and easy process.
November 15, 2025
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and that you like the guarantees and exchange process.
The goods pan setI purchased are great.
The goods I purchased are great.
The staff were lovely and so helpful
November 8, 2025
Reply from ProCook - Doncaster
We appreciate your positive feedback! We are so happy you liked your purchase and found our staff lovely and helpful.
Returned to make another purchase !
Returned to make another purchase !
Will definitely return again for future purchases!
Outstanding customer service.
Outstanding quality and value Outstanding staff / Team members, making all the difference by ensuring every visit offers the very best customer experience, you are made to feel very welcome and you receive service with a smile, very friendly and helpful and caring dedicated people indeed !
“Couldn’t wish for any better”
I can highly recommend Procook to everyone!
November 13, 2025
Reply from ProCook - Doncaster
We appreciate your continued patronage and are happy to hear about your positive experiences. We're glad that our team members consistently provide outstanding customer service. Thank you for recommending us!
The lady serving us was in training
The lady serving us was in training. She was very polite, friendly & helpfull.
November 9, 2025
Reply from ProCook - Doncaster
We're happy to hear that our team member provided you with excellent service during their training. We appreciate you taking the time to share your positive experience!
Reply from ProCook - Doncaster
We appreciate your positive feedback. We are so happy to hear that our staff was pleasant, helpful, and always pleased to assist you.
5* Customer Service
The customer service in this store is exceptional. The sales assistants are incredibly helpful and informative. Can't recommend it enough. The products are also good quality and fair value for money.
November 4, 2025
Reply from ProCook - Doncaster
We're happy to hear you found our sales assistants helpful and informative! It's great to know you appreciate the quality and value of our products. We appreciate your recommendation!
Excellent service from very switched on…
Excellent service from very switched on staff who could not do enough to help.
October 18, 2025
Reply from ProCook - Doncaster
We're happy to hear that our staff provided excellent service and were helpful. Thank you for your positive feedback; we appreciate it very much!
Reply from ProCook - Doncaster
We're happy to hear that your exchange went smoothly. Thank you for your positive feedback; it means a lot to us.
Always helpful staff
All the staff were helpful and friendly and told me of an offer that I was unaware which gave me a £10 discount.
November 1, 2025
Reply from ProCook - Doncaster
We're happy to hear that our team was helpful and friendly! We appreciate you mentioning the offer you received and are glad you enjoyed your experience.
Procook Doncaster is my go to store for…
Procook Doncaster is my go to store for kitchen equipment. The staff is welcoming, friendly and knowledgeable. If you like a good range of products and value for money Procook is the store to visit
November 1, 2025
Reply from ProCook - Doncaster
We're happy that Procook Doncaster is your go-to store. It's great to hear you find our staff welcoming, friendly, and knowledgeable. We appreciate you highlighting our good range of products and value for money.
Good advice
We went to the procook shop to look for some new sauce pans and was given advice about our cooker and the pans that were Suitable
October 28, 2025
Reply from ProCook - Doncaster
We're happy to hear that you received helpful advice about saucepans for your cooker. Thank you for sharing your positive experience with us!
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you needed and our staff were helpful.
Whistling Kettle
Our second visit to ProCook this time the Doncaster store. We actually searched out this store (55 miles away) as we have none near us after we had had such a good experience at Norwich. We bought a kettle for an induction hob which whistles (how retro). Absolutely love it, stylish, great design, kettles with leads are ‘sooo last season’ !!! Not cheap but great quality. Fantastic product, fantastic service.
October 29, 2025
Reply from ProCook - Doncaster
We're happy to hear that you enjoyed your visit to our Doncaster store! It's great to know you appreciate the quality and design of our whistling kettle. We appreciate you making the journey and thank you for your fantastic feedback.
First time on visiting this store was…
First time on visiting this store was amazed at the quality and the price and selection the lady was amazing showing all my options
October 17, 2025
Reply from ProCook - Doncaster
We're amazed you were impressed with the quality, price, and selection on your first visit! We're happy the staff member showed you all your options.
Reply from ProCook - Doncaster
We appreciate the feedback! We're so happy our staff was friendly and that you found great value, and we thank you for letting us know.
The staff were friendly and helpful…
The staff were friendly and helpful especially about the knives I wanted to buy.
October 25, 2025
Reply from ProCook - Doncaster
We appreciate you taking the time to share your experience. We're so happy to hear that our staff were friendly and helpful with your knife selection!
Reply from ProCook - Doncaster
We appreciate you letting us know that our staff was helpful. Thank you for your positive feedback!
Quality products and helpful knowledge…
Quality products and helpful knowledge from lady manager.
October 22, 2025
Reply from ProCook - Doncaster
We appreciate you sharing your experience with us! We are so glad to hear that you found our products high quality and our manager helpful.
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