Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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The lady that served us was absolutely brilliant and knowledgeable She took her time to explain how to use things we was interested in. like the spatula cause said that you change the design can take... See more
Company replied
Bought a cheaper pestle and mortar as a gift in another shop but once home found that the pestle was deformed, so returned it and brought one from Procook. The quality of the item was much better, th... See more
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
728 reviews
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Permanent sticky labels.
We bought two USB rechargeable salt and pepper mills. They are fine, however they both had white sticky Pro cook labels on them and it is virtually impossible to remove them. The glue must be something industrial as it’s left some sticky residue which will not come off despite repeated soaking.
I urge you not to buy these products - a reasonable looking item ruined by thoughtless labelling.
May 8, 2026
Reply from ProCook - Dorchester
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Charming, efficient and professional.
I had bought a faulty item. I was refunded quickly. I didn't have the receipt but they traced the purchase for me.
I then bought a saucepan with their help.
Charming, efficient, professional.
Delighted.
May 9, 2026
Reply from ProCook - Dorchester
We're so glad to hear we could assist you efficiently with your faulty item and help you find a new saucepan. Thank you for your kind words!
Staff very helpful and informative
Staff very helpful and informative. Good quality products.
May 1, 2026
Reply from ProCook - Dorchester
We're so glad you found our staff helpful and our products good quality!
Honestly of the staff with the…
Honestly of the staff with the knowledge of their products regarding compatibility with the hobs on the market. Pleased with their service to the customers.
May 2, 2026
I was looking for advice and guidance…
I was looking for advice and guidance on some pans and found the Dorchester team knowledgeableaand helpful. It made my purchase easy and on reflection afterwards I'm very pleased with the products I ended up with. Thank you.
April 28, 2026
Reply from ProCook - Dorchester
We appreciate you letting us know our staff gave good advice and the process was easy; it means a lot to our team.
We really love the shop in Dorchester
We really love the shop in Dorchester, nice products, quality, and the lady was really helpful & professional.
Will definitely buy again and more !
April 24, 2026
Reply from ProCook - Dorchester
We're so happy you love our Dorchester shop and appreciate our quality products and helpful staff. We appreciate your intention to buy again!
A very helpful assistant and a lovely shop to browse in.
The help from the assistant in her recommendation.
April 22, 2026
Reply from ProCook - Dorchester
We're glad you found the assistance helpful in getting a great recommendation. Thank you for your positive feedback; it means a lot to us.
Very freindly and helpful staff .
April 25, 2026
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Pro cook always seem to have everything you need for your cooking experience and again good quality items
As always with pro cook you can go in there and usually find what you're looking for and it's a good quality item and reasonably priced
April 18, 2026
Reply from ProCook - Dorchester
We're so happy to hear that you can usually find what you're looking for at a reasonable price and of good quality. We appreciate your positive feedback!
Very happy with the product
Very happy with the product
But disappointed, I could of got 10% off my first order if I looked online
April 20, 2026
Reply from ProCook - Dorchester
We're happy you like the product. We are sorry you missed the discount. We appreciate your feedback and will consider it to improve our customer experience.
Friendly helpful staff
Friendly helpful staff. Always willing to give advice or help with products.
April 13, 2026
All staff Helpful but not overly so…
All staff Helpful but not overly so allowing time for browsing which I prefer. Very pleased with my saucepans.
April 13, 2026
It was my first visit to one of your…
It was my first visit to one of your stores and I must say I was impressed. Your products have excellent build quality and reasonably priced. Since we live in the states we hope someday you will open stores in the US. We understand however if that does that happen anytime soon.
April 6, 2026
Always a pleasure
Always enjoy shopping, a pro cook. As usual staff are amazing and on this occasion Jason was very helpful and informative as to which item to buy. Absolutely no pressure just good factual information. We’ll be back.
April 11, 2026
Reply from ProCook - Dorchester
We're happy to hear you always enjoy shopping with us. It's great to know our staff are amazing and that you found them helpful and informative, providing good factual information without pressure. We appreciate your feedback.
Great knife, great service!
Helpful, knowledgeable staff, and a pleasant shopping experience. Looks like a great product (I've only just bought the knife, so time will tell) it's a decent edged AUS 10, 8 inch chef's knife. It has a good weight, and an incredibly comfortable handle. Also a 25 warranty. Can't really ask for more than that!
April 7, 2026
Reply from ProCook - Dorchester
We're happy to hear you found our staff helpful and knowledgeable, and that you had a pleasant shopping experience. We appreciate your positive feedback on the knife's features and warranty. Thank you!
Reply from ProCook - Dorchester
We appreciate you letting us know about our excellent and informed service and great range of products!
Excellent products and helpful staff
Very helpful staff. They knew their products and could suggest other items too.
April 3, 2026
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