The sales assistant was very helpful, couldn't do enough to help me. Well informed about the product I was buying. Very friendly and made my shopping experience a pleasure.
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See what reviewers are saying
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two... See more
Very helpful staff as had a detached handle from saucepan lid. Gourmet pan set 5 years old still in good working order 👌
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
530 reviews
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Good quality pans
Great set of replacement pans for our Airbnb property kitchen , good quality and look like new after each wash and dishwasher safe too ideal !
November 1, 2025
Reply from ProCook - Exeter
We're happy to hear that the replacement pans are a great fit for your Airbnb property! It's great to know that you find them to be of good quality, maintain their appearance after washing, and are dishwasher safe. Thanks for your feedback!
Reply from ProCook - Exeter
We are happy to hear that our team member was so helpful and informed. Thank you for your positive feedback; we appreciate it.
Second purchase in two weeks as found…
Second purchase in two weeks as found excellent standard of goods and excellent customer service. Very helpful staff again and even allowed me to leave items in store while I continued shopping.
November 13, 2025
Reply from ProCook - Exeter
We're happy to hear that you've had excellent experiences with our goods and customer service during your recent purchases. We appreciate your positive feedback regarding our helpful staff and their assistance while shopping!
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I needed a new stainless steel pan and…
I needed a new stainless steel pan and opted for Pro cook.
Lovely shop in Exeter and Carlene greeted me at the till as i approached and asked if i needed help. She showed me the stock, helped me understand how to use it correctly so things don't stick. She was most helpful, friendly and courtieous. Would recommend ProCook Exeter.
November 6, 2025
Reply from ProCook - Exeter
We're glad you enjoyed your experience in our Exeter shop. It's great to know the team member was so helpful in explaining the best way to use your new stainless steel pan. Thank you for recommending us!
Reply from ProCook - Exeter
We're happy you had such a wonderful experience! Thank you for recommending us; we appreciate your positive feedback.
Good range of roasting trays
Good range of roasting trays (better than anywhere else we looked in Exeter) and nice to get some money off because we spent over £50.
November 9, 2025
Reply from ProCook - Exeter
We're happy to hear that you found a good selection of roasting trays! We're also glad you enjoyed the offer for spending over £50. Thanks for your positive feedback.
Friendly helpful staff
November 1, 2025
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Fantastic customer service
Sales assistant (sorry I didn’t get her name) was really helpful and not pushy!
She listened to what I wanted and gave me all the options available - nothing was too much trouble!
They even kept my purchases safe while we went off shopping and collected them on our return.
Purchase is of extremely good quality and value for money was incredible!
Thank you all round!!
November 5, 2025
Reply from ProCook - Exeter
We appreciate your positive feedback! We're happy to hear that our sales assistant was helpful and provided excellent service. It's great to know you're pleased with the quality and value of your purchase and that we could assist with your shopping.
Good selection of goods and reasonably priced
Good selection of goods and had what we were after, reasonably price with % discount depending on what you spent. Staff very helpful and accomodating.
November 4, 2025
Reply from ProCook - Exeter
We're so glad you found a good selection of goods at a reasonable price! We appreciate your positive feedback regarding our helpful and accommodating staff.
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Really helpful lady who served us in…
Really helpful lady who served us in the shop and very happy with our purhcase
October 29, 2025
Reply from ProCook - Exeter
We're happy to hear that you found our team member helpful and that you are very happy with your purchase. Thank you for your positive feedback!
Stainless steel saucepans…
The young man that served me was very helpful and knowledgeable about the saucepans I was buying. Gave me excellent advice.
November 2, 2025
Reply from ProCook - Exeter
We're glad you found our team member's assistance so valuable! It's wonderful to know the advice you received about the saucepans was helpful. Thanks for your positive feedback.
Messy unclear transactions. Hidden T&Cs
Very disappointed. This is for a visit I made on the 18th/10 and today 1/11. I made a purchase in store in Exeter on the 18th Oct, you pop your email into a tablet device at the till to get a receipt to email, also I got a 15% welcome discount code. I had numerous emails over the past couple of weeks reminding me of my offer code and that I needed to use it soon. I looked online for some pan protectors, found some in pro cook and a 4 piece trivet set, as you can't collect an online order from store, to save the postage I thought I would wait until today to go into the store and pick up the items using the code. I also found a Utensils pot I would find useful, went to the till, the guy applied the code, (I couldn't remember the price of the trivet set) so I paid, entered email for receipt and left. A short while later, I checked my emails and looked at the receipt, I had received less than 10% off the transaction, not the 15% the offer promised. I went back to the store expecting I would receive the extra £2.10 off my purchase except that didn't happen. I had checked the discount I should have received on the products I bought on the website, total discount on those products on the website showed as £5.85, what I had received was £3.75.
The gentleman that had served me, looked at my receipt (on my phone) tried to work it out why it had deducted what it did. The deduction was that the pan protectors are in store "discounted" from £10 to £7, yet they are just £7 online, so they were not discounted. My only options were to keep as I had already been sold, or return them. I decided I would return the pan protectors and the Trivet set but keep the £15 utensils pot, where the gentleman serving me said that it would need to be full price if I only wanted that as the discount code had a £30 minimum spend. Now the email with the code has no mention anywhere of a minimum spend and on the online store it is happy to discount for one item at £15 so it's either the guy didn't know what T&C's or there are hidden T&C's just applicable to the physical store. So I returned the lot and will be unsubscribing from any future emails. I subsequently went to Lakeland and spent £80 finding extra things I wanted and the pan protectors I wanted which for the same number and equal quality were much cheaper.
October 18, 2025
Reply from ProCook - Exeter
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you encountered with the discount code, the pricing discrepancies, and the minimum spend requirement in our Exeter store. We'll investigate these points to ensure clarity and consistency in our promotions and staff training. Your feedback is valuable as we work to improve our service.
Staff very helpful and I have always…
Staff very helpful and I have always been able to buy what I am looking for.
October 30, 2025
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff is helpful and you find what you are looking for.
Helpful dtaff
October 25, 2025
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Kitchen Heaven
Really friendly and helpful staff. Quality items at a decent price. There and then shopping, I love it!!
October 28, 2025
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful, and liked our quality and prices.
Excellent service and quality products.
October 24, 2025
Reply from ProCook - Exeter
We appreciate your positive feedback on our excellent service and product quality; we are so happy you are pleased!
Reply from ProCook - Exeter
We're happy to hear that our assistant was helpful. Thank you for your positive feedback; we appreciate it!
Reply from ProCook - Exeter
We are happy to hear that you found our service quick, efficient, and friendly. Thank you for your positive feedback!
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