The sales assistant was very helpful, couldn't do enough to help me. Well informed about the product I was buying. Very friendly and made my shopping experience a pleasure.
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See what reviewers are saying
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two... See more
Very helpful staff as had a detached handle from saucepan lid. Gourmet pan set 5 years old still in good working order 👌
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
530 reviews
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The first time I went into pro cook the…
The first time I went into pro cook the staff amazing help me all my needs took time explain everything I go back again Exeter .
January 19, 2026
Staff were very helpful
January 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful assistant knowledgeable…and polite
Very helpful assistant knowledgeable about the product
January 15, 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy our assistant was knowledgeable and helpful.
Allways very helpful and knowledgeable…
Allways very helpful and knowledgeable and the warranty on the items is great and i have had to claim it once and it was an easy process
January 18, 2026
Reply from ProCook - Exeter
We're happy to hear that our team is helpful and knowledgeable! It's great to know the warranty process was easy when you needed it. Thanks for your feedback.
As always helpful staff
As always helpful staff, I’d seen a ‘package’ on line but couldn’t see it in the shop - stock checked, they asked if I wanted to buy it today or ‘just asking’ no pressure. I did buy it
January 14, 2026
Reply from ProCook - Exeter
We're happy to hear that our staff was helpful and accommodating! We appreciate you bringing the online package discrepancy to our attention and are glad you made a purchase. Thanks for your positive feedback.
Reply from ProCook - Exeter
We're happy to hear that our help was effective and efficient for you. Thank you for sharing your positive experience with us.
Very helpful staff.Knowledgeable and…
Very helpful staff.Knowledgeable and friendly. Good range of stock.,
January 15, 2026
Exceptional customer service and product
Exceptionally high level of knowledge and customer service when we bought Elite saucepans. The Man who served us was also very helpful kind and friendly. We are delighted with the saucepans which are what we expected from the information we were given.
January 3, 2026
Unprompted review
Reply from ProCook - Exeter
We're delighted to hear about the exceptionally high level of knowledge and customer service you experienced when purchasing Elite saucepans. We appreciate that our team member was helpful, kind, and friendly, and that you are delighted with your purchase.
Casserole pan for 8 or more!
I knew the casserole pan I needed and the staff were great! Bought it and dinner worked a treat!
January 12, 2026
Reply from ProCook - Exeter
We're so happy to hear that our staff were great and you found the casserole pan you needed! We appreciate you sharing that your dinner worked a treat.
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff experience
The staff once I got their attention were helpful but need to be more proactive with the customer. Saying that they were efficient enough
January 7, 2026
Reply from ProCook - Exeter
We appreciate your feedback and are glad the staff was helpful once you got their attention. We'll work on being more proactive in assisting our customers.
Reply from ProCook - Exeter
We appreciate your positive feedback; we are so happy you found our shop great and our assistant lovely.
Great knife
December 17, 2025
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our product. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very good service and very polite thank…
Very good service and very polite thank you
December 17, 2025
Reply from ProCook - Exeter
We appreciate your positive feedback; we are so happy to hear that our service was very good and polite for you.
Not my first purchase. Also won't be my last.
Great customer service. With a full comprehensive explanation of the products I purchased. Personal and professional.
December 13, 2025
Reply from ProCook - Exeter
We appreciate you sharing your experience! We're so happy to hear that you received great, comprehensive, personal, and professional customer service regarding your purchases.
Nice shop excellent staff and good…
Nice shop excellent staff and good quality products
December 17, 2025
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy you liked our shop, staff, and products.
Staff were very helpful and polite and…
Staff were very helpful and polite and gave information about ceramic items.
December 13, 2025
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and polite with information.
A fantastic range of professional tools…
A fantastic range of professional tools and friendly service
December 17, 2025
Reply from ProCook - Exeter
We appreciate you sharing your experience! We're so glad you found our range of tools fantastic and our service friendly.
The staff were fantastic they helped me…
The staff were fantastic they helped me sort a dilemah and made sure I had everything I needed. So quick efficient and I love going in there. Really good visit. Christmas sorted. Thank you.
December 17, 2025
Reply from ProCook - Exeter
We're happy to hear that our staff helped resolve your issue and provided everything you needed! We're so glad you enjoy visiting us and that we could help with your Christmas shopping. Thank you for your positive feedback.
Reply from ProCook - Exeter
We are happy to hear that you found our team professional and friendly. Thank you for your positive feedback!
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