Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... See more
Company replied
Location
Switch locationUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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See what reviewers are saying
This is my second purchase from ProCook. Looking for some steak knives to match existing cutlery, I was happy to see a ProCook offering that fit the bill. Still utterly delighted with the Blue St... See more
Company replied
Have found staff at Pro cook very pleasant and helpful on both occasions. I had purchased a insulated teapot for a present at Christmas time unfortunately it recently developed a leak . There was no... See more
Company replied
I went to the cirencester branch, a day after I went to Gloucester outlet both stores were immaculate, and the sales people were so very helpful, polite and smiled, that makes the difference. When I n... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, United Kingdom
4.8
Excellent
873 reviews
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Good customer service
Disliked;
The item I went for was out of stock.
Liked;
Customer service. The member of staff was very welcoming & super helpful & directed me to possible alternatives whilst she checked when my preferred choice might be back in stock.
July 14, 2026
Always great service and staff very…
Always great service and staff very helpful.
Great products and al9ways pleased with our purchases
July 6, 2026
Great staff great product
July 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dangerous handle failure, twice, no response from ProCook
We've always held ProCook in high regard and had good experiences in-store, but we've had two 18.5cm stainless steel colanders break, one in our house and one bought by my parents on the same day, and in one case it was genuinely dangerous. The handle snapped off mid-pour with boiling water, which very nearly went down my partner's arm.
Two failures like this from the same purchase date isn't just bad luck, it points to a real fault that other customers should know about. We reported it and haven't had a reply, which only adds to the concern. I'm writing this to raise awareness rather than out of spite, but I expected better from this company.
New* In answer to your reply, I'm writing this review on my partners behalf – Holly Jones and she's not received any instructions from you. Please advise
November 30, 2025
Unprompted review
Reply from ProCook - Gloucester
Thank you for your review, please can you provide the requested information so that we can look into this for you.
Great quality products at a great price
July 7, 2026
Reply from ProCook - Gloucester
We are so pleased that you are happy with the quality of our products and the pricing. We appreciate your kind words.
Reply from ProCook - Gloucester
We are so pleased to hear that you are happy with both the quality of our product and the value you received. Your positive feedback is greatly appreciated!
Very attentive and polite assistant.
July 5, 2026
Reply from ProCook - Gloucester
We are so pleased to hear that our assistant provided you with such a positive experience. Your kind words mean a lot to us!
Great customer service
June 30, 2026
Beautiful set, great online & care but shop assistant attitude let down
Really nice produce. Had an piece from an online order turn up broken and after calling customer care, had a new bowl sent out next day delivery. Cant fault that process and would give 5*. What let this company down is the shop staff. I got first 2 sets in the shop and when i asked the girl, she instantly told me to buy online. When i questioned it, it wasnt because there was no stock, it was just too much like hard work for her!
June 20, 2026
Excellent customer service
Excellent customer service. Staff are always very helpful in ProCook
June 25, 2026
Reply from ProCook - Gloucester
We truly appreciate your kind words about our service and product.
A good sized baking dish
A good sized baking dish. Now I am confident that everything in a recipe will fit.
June 13, 2026
Reply from ProCook - Gloucester
We're so glad to hear you found the perfect size baking dish for all your recipes!
A nice experience
Store was well laid out and with a good choice of products. Staff were helpful without being pushy. A nice experience all round.
June 6, 2026
Very helpful staff
June 10, 2026
Klaudia was so helpful
Klaudia was so helpful. Great advice leading to us buying a great product at a great price. Very happy
June 6, 2026
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