Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones ar... See more
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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See what reviewers are saying
Very helpful staff . A problem occurred with my Procook ayrfryer, after 18 months.still within it's 2 year warranty. . I phoned the Procook shop at Gretna where I purchased it. And was delighted to... See more
Company replied
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the se... See more
A great visit to the Gretna outlet store all items laid out in easy access to review a great selection of various products The young lady sales assistant could not have been more helpful in price c... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
957 reviews
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A good layout to the store
A good layout to the store, and it is very clean and bright. And an excellent range of products and price points. It is easy to find what you are looking for.
The customer service was not friendly, no eye contact, smiles or please/ thank you. These are small acts yet can make your customers feel valued. I decided not to ask for advice about the big purchase of a coffee machine.
January 18, 2026
Reply from ProCook - Gretna
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Great help and advice from the staff at…
Great help and advice from the staff at Gretna
January 15, 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our shop, products, and staff.
Reply from ProCook - Gretna
We appreciate your review! We're so happy you find our shop lovely and our staff helpful and friendly.
Reply from ProCook - Gretna
We appreciate your positive feedback. We are so happy you found our service easy and our prices good; we value your business.
Reply from ProCook - Gretna
We appreciate you letting us know that our staff was helpful and pleasant. Thank you for your positive feedback; we are so happy!
Friendly service and goods were of good…
Friendly service and goods were of good quality
January 10, 2026
Reply from ProCook - Gretna
We appreciate your positive feedback. We are so happy to hear that you found our service friendly and our goods of good quality.
Excellent choice of products .
Excellent choice of products .
Well looked after by staff.
.
January 7, 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and the service provided by our staff.
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and informative.
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and knowledgeable.
Fantastic
Fantastic ! The ladies were amazing . So helpful they went above and beyond to help me . Great shopping experience I will go back for sure
December 10, 2025
Reply from ProCook - Gretna
We're happy to hear that our team provided such amazing support! It's wonderful knowing they went above and beyond to assist you. Thank you for your positive feedback; we appreciate it!
Janet the Manager was very helpful and…
Janet the Manager was very helpful and knowledgeable.
December 12, 2025
Reply from ProCook - Gretna
We're happy to hear that the manager was helpful and knowledgeable! Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Gretna
We appreciate you sharing your experience! We're so happy to hear you found our customer service knowledgeable with great suggestions.
Reply from ProCook - Gretna
We appreciate you sharing your positive experience with our helpful and pleasant staff. We're glad they provided great support.
Reply from ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very professional & helpful.
November 18, 2025
Reply from ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff were very helpful & found what we…
Staff were very helpful & found what we needed.
November 19, 2025
Reply from ProCook - Gretna
We appreciate you letting us know our staff was helpful and found what you needed! We are so happy to hear it.
Great Products
Extremely helpful staff. Great products (I bought set of knives and separate knife block) Knives are fabulous
November 18, 2025
Reply from ProCook - Gretna
We're so happy to hear that our staff was extremely helpful and that you find the knife set and block fabulous! Thanks for the positive feedback on our products!
Reply from ProCook - Gretna
We're happy to hear that you found our stock choice and advice helpful! Thank you for your positive feedback; it means a lot to us.
Quality without silly prices
Good range of products, helpful staff. Reasonably priced.
Found universal pan lids to replace a couple of mine that had been broken. Used them already- saved the expense of replacing perfectly Good pans! Bought a few we gadgets too… great choice
November 16, 2025
Reply from ProCook - Gretna
We're so glad you found a good range of products and helpful staff at reasonable prices. It's great you found universal pan lids to save replacing your pans and enjoyed our gadgets!
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