Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Company replied
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
779 reviews
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Excellent helpful staff
Excellent helpful staff, got exactly the items I wanted at an incredible price and I am so pleased with the quality
May 4, 2026
Reply from ProCook - Kingston
We appreciate you sharing your experience! We're so happy you found our staff helpful and got exactly what you wanted at a great price.
Reply from ProCook - Kingston
We are so glad you found our salad spinner to be a great value!
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Kingston
We appreciate you sharing your positive feedback about our shop!
So much to look at in the store which…
So much to look at in the store which is great. I asked a young man working in the store for help and he immediately took me to the item I wanted. It was a good experience 😀
May 6, 2026
Reply from ProCook - Kingston
We're so glad you enjoyed exploring our store and that our team could help you find exactly what you needed! We appreciate your kind words.
Nice service good product
Nice service. I bought the pizza stone which works well… it got better the longer it was in the oven
May 2, 2026
Reply from ProCook - Kingston
We are so glad to hear you are enjoying your pizza stone and that it works well! Thank you for your wonderful feedback.
Very friendly polite helpful staff & I…
Very friendly polite helpful staff & I am really pleased with my knives
May 1, 2026
Reply from ProCook - Kingston
We're so happy you're pleased with your knives and our staff! Thank you for your kind words.
Helpful and efficient staff
Helpful and efficient staff. Store has a good selection of products.
April 25, 2026
Good advice prompt service
Good advice steered me away from a product that was pretty to a product that would work for me. Staff friendly and prompt.
April 30, 2026
Quick and efficient service,very…
Quick and efficient service,very helpful
I wish to have an email receipt
April 29, 2026
Truly considerate employee
Truly considerate employee. Although she was alone,she was efficient and kind.Of course great product.
April 25, 2026
Staff was very supportive and products…
Staff was very supportive and products are very good quality
April 24, 2026
Very helpful staff in the Kingston .
April 24, 2026
Reply from ProCook - Kingston
We appreciate you letting us know our Kingston staff was helpful; it means a lot to our team that you had a positive experience.
I was very impressed with the service I…
I was very impressed with the service I received and the patiently delivered information as I asked questions about every thing I was looking at. I’m very pleased with my purchase.
April 28, 2026
Reply from ProCook - Kingston
We're so happy to hear you were impressed with our service and the information provided. It's great to know you are pleased with your purchase!
Staff very helpful and patient
Staff very helpful and patient, quick easy transaction for payment.
April 26, 2026
Reply from ProCook - Kingston
We appreciate you sharing that our staff was helpful and patient, and that you experienced a quick and easy payment transaction!
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
A TIDY SHOP WITH HELPFUL STAFF.
April 26, 2026
Reply from ProCook - Kingston
We appreciate you sharing that our staff was helpful and our shop was tidy; we are so happy you enjoyed that!
Very helpful staff
Very helpful staff. Excellent range of quality products at competitive prices.
I was able to find what I was looking for and purchase it.
Also many bargains at reduced prices- end of lives or done were just ‘old’ colours.
April 25, 2026
Reply from ProCook - Kingston
We appreciate you sharing your positive experience. We're glad to hear that our helpful staff and excellent product range met your needs, and that you found some great deals. Thank you for your feedback.
Excellent shop for your kitchen great…
Excellent shop for your kitchen great quality and condition good value for money
April 20, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our shop and found good value for the money.
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