ProCook - Mansfield Reviews 988

TrustScore 5 out of 5

4.9

Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was staying with my brother and his wife at Sutton-At-Ashfield and we were visiting the M&S Outlet at Mansfield. This was an unplanned visit as I have never been to the Retail Outlet and spotted Pr... See more

Rated 5 out of 5 stars

Great quality product and customer service at East Midlands Designer, South Normanton. I hope Pro Cook doesn’t close at this venue like a lot of other shops. We need you!

Rated 5 out of 5 stars

Excellent service. The young man who on the till extremely helpful and went out his way to direct us to product that we gave an idea of description He did however encourage us to purchase other item... See more

Company replied

Rated 5 out of 5 stars

Lisa was fantastic start to finish. Went in to look whilst shopping, explained what I wanted and nothing was too much trouble. Spent a while with me showing me diffrent knives, letting me try them, an... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

988 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was staying with my brother and his…

I was staying with my brother and his wife at Sutton-At-Ashfield and we were visiting the M&S Outlet at Mansfield. This was an unplanned visit as I have never been to the Retail Outlet and spotted ProCook unit and headed there. Something inside me was drawing me into the place and I ended up looking at the frying pan items and then looked at the wok. I then headed to the group of shop assistants and a lovely lady called Renata was extremely helpful. She said she was a passionate home cook and I could tell she was genuine. She was incredible and so helpful and I told her I wanted no non-stick frying pan and wok and because she was so wonderful I bought the Elite Tri-Ply Frying Pan and Wok. Without Renata's passion and advice I would have walked out of the shop without a purchase.

June 13, 2026
Rated 2 out of 5 stars

Purchased a pod coffee machine from the…

Purchased a pod coffee machine from the outlet. Staff were lovely and can’t fault the service. The two stars are for the machine itself. Previously had a Nespresso which gave up after 6 years and given how expensive they are I chose a pro cook version that takes original pods. Whilst it does work it feels flimsy and the water tank leaks…a lot. The milk frother however is decent.

May 12, 2026
Unprompted review
ProCook - Mansfield logo

Reply from ProCook - Mansfield

Trustpilot

Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.

Rated 5 out of 5 stars

Excellent service

Excellent service. The young man who on the till extremely helpful and went out his way to direct us to product that we gave an idea of description
He did however encourage us to purchase other items.
A good mix of service and sales

June 17, 2026
ProCook - Mansfield logo

Reply from ProCook - Mansfield

We're delighted to hear you received excellent service and found our team member helpful in directing you to the product you needed. We appreciate your feedback on the mix of service and sales.

Rated 4 out of 5 stars

Very friendly and helpful

Very friendly and helpful, however, deducting 1 star, as when we got home, (we live an hour away), we found one of the pans we purchased was the wrong type, tri-metal and should have been the non stick forged..... Which means my wife has to go back and change it..... God knows what else she'll find to spend our money while she's there!!

June 14, 2026
ProCook - Mansfield logo

Reply from ProCook - Mansfield

We sincerely regret the inconvenience caused by the incorrect pan. We understand the frustration of having to travel back, especially from an hour away, to exchange an item. We appreciate you bringing this to our attention and will review our processes to prevent similar issues.

Rated 5 out of 5 stars

Shop very well stocked easy to get…

Shop very well stocked easy to get around. Clean and tidy. Staff very polite and helpful. Went in just to browse and ending up buying something. Will definitely shop here again.

June 14, 2026
ProCook - Mansfield logo

Reply from ProCook - Mansfield

We're so pleased you found our shop well-stocked, clean, and easy to navigate. It's wonderful our staff were polite and helpful, and that you found something you loved!

Rated 5 out of 5 stars

Excellent shopping experience

Very friendly staff and knowledgeable nothing was too much trouble. Very pleased with the knives we purchased and a special thank you to the Hungarian staff member.

June 13, 2026
ProCook - Mansfield logo

Reply from ProCook - Mansfield

We're so happy to hear our staff were friendly and knowledgeable, and that you're pleased with your new knives! Thank you for your kind words.

Rated 5 out of 5 stars

The staff were very friendly

The staff were very friendly, helpful and helped us to choose the best saucepans, pro cook ones, a milk saucepan and a frying pan which are all really good quality, and we went for some more small ones for our induction hob we'd had in our new kitchen, so we bought some more of the smaller pro cook ones which we are really happy with great service 😀

June 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look