Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... See more
Company replied
Location
Switch locationUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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See what reviewers are saying
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... See more
Company replied
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... See more
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, United Kingdom
4.9
Excellent
569 reviews
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Love going to a Pro Cook shop
Love going to a Pro Cook shop. Lovely items, well displayed, fantastic quality and value. Staff knowledgeable, helpful, professional. Nothing is too much trouble.
June 10, 2026
Service
Well Laid out and presentable Store, Most attentive and helpful Staff, and I was able to purchase what I wanted. - A very nice experience.
June 9, 2026
Very friendly and helpful staff!
June 2, 2026
Freindly service and good selection of…
Freindly service and good selection of quality products. I have a few procook items and good prices for good quality.
June 1, 2026
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I'll be back!
Staff and service very good. Didn't have everything l was looking for, but they have an extensive range.
June 1, 2026
Reply from ProCook - Metro Centre
We're happy to hear you found our staff and service very good! We appreciate your feedback on our extensive range.
Nice store, nice staff and great products.
Staff in the Metro Centre store are always very nice, acknowledge you as you go in and ask if any assistance is required, but don’t crowd you. The store is set out nicely and it’s easy to see what’s on offer. At check out we were advised of items that were on offer, on this occasion one of the items I was purchasing was in the offer, so I did add to this with another item I needed and received a third item free of charge. I have used some of the items purchased and am very impressed with the Bundt tin, which did exactly what it said it would and released my cake in full, with no bits stuck to the inside.
May 29, 2026
Very good choice and price was…
Very good choice and price was reasonable. Service by staff was good aswell. Thanks
June 1, 2026
Knowledgeable staff.
June 1, 2026
Friendly staff a help what we need and…
Friendly staff a help what we need and good service
May 26, 2026
Reply from ProCook - Metro Centre
We're glad our staff was friendly and helpful.
We were looking for an omelette pan
We were looking for an omelette pan. The young lady who served us was helpful and knowledgeable. Thank you.
May 29, 2026
Reply from ProCook - Metro Centre
We are so glad our team could assist you in finding the perfect omelette pan. Your kind words are truly appreciated!
Reply from ProCook - Metro Centre
We really appreciate your kind review.
Reply from ProCook - Metro Centre
We appreciate your kind words.
Reply from ProCook - Metro Centre
We appreciate you sharing that our shop had high quality and a nice team member!
Excellent experience
Lovely bright welcoming shop with very friendly helpful staff. I found the exact product I was looking for at a good price.
May 18, 2026
Reply from ProCook - Metro Centre
We're so happy you found our shop bright and welcoming with friendly, helpful staff! We're glad you found exactly what you needed at a good price.
Excellent staff
Member of staff in the store was very helpful and had great knowledge regarding the products.
May 16, 2026
Reply from ProCook - Metro Centre
We're so glad our staff was helpful and knowledgeable. Thank you for sharing your positive experience with us!
Reply from ProCook - Metro Centre
We're so glad you enjoyed our product and staff!
Cheerful and very helpful staff
Cheerful and very helpful staff, excellent range of products.
May 15, 2026
Reply from ProCook - Metro Centre
We are so happy you found our staff cheerful and helpful, and liked our products!
Top quality products and very helpful staff
Very helpful lady staff member assisted us choosing the right products. We were able to try knives for weight and grip to ensure they were right for us. We are delighted with the new set of knives and block (and the other items we bought whilst in the store).
May 14, 2026
Reply from ProCook - Metro Centre
We're so pleased our team member was helpful in assisting you with your product choices. It's wonderful that you are delighted with your new knives and block!
Knowledgeable staff …
Had good knowledge on how pans were constructed as I was buying them for my son as a present and he wanted certain quantities. Also managed to tweak a set for me . Very helpful and friendly lady .
May 14, 2026
Reply from ProCook - Metro Centre
We're delighted to hear you received such helpful and friendly service regarding the pan construction. It's great that we could assist you in finding the perfect gift and tweaking a set for yourself!
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