Brilliant shop, beautiful displays, well stocked with everything you need. Very polite and helpful staff, Nothing is a problem and eager to assist.
Location
Switch locationUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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See what reviewers are saying
Dionne was fantastic in helping us purchase some new knives. Friendly and knowledgable she was only too happy to show us a range of knives. She built lovely rapport with us and even offered to bring a... See more
Company replied
Lovely shop with a wide selection of quality products. I was able to find what I wanted and pleasantly surprised at the good quality and competitive price. Staff were friendly and helpful and I was... See more
Company replied
I bought a knife sharpener as a gift as I already have one. The shop assistant was knowledgeable about the product and recommended a cheaper one, I knew what I wanted and we had a good conversation re... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, United Kingdom
4.9
Excellent
624 reviews
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Nice shop!
Friendly staff helped me find some kitchen gadgets I had needed for awhile and couldn't find elsewhere. Good quality, so I'll be using them for a long time. Pleasant experience!
June 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were very pleasant and the…
The staff were very pleasant and the cake slicer does what it’s supposed to do
June 16, 2026
Reply from ProCook - Metro Centre
We're so glad you found our staff pleasant and that your cake slicer works well! Thank you for your kind words.
Staff were really helpful in sourcing…
Staff were really helpful in sourcing what I need.
June 18, 2026
Reply from ProCook - Metro Centre
We're glad our team was helpful in finding what you needed. Thank you!
Great service
I was interested in buying a set of straining saucepans and the assistant was very pleasant and knowledgeable. I have deducted a star from my score as it was disappointing that there were only two sets two choose from . However the ones I bought fulfilled my needs
June 18, 2026
Reply from ProCook - Metro Centre
We appreciate your feedback and are glad our assistant provided excellent service. We're sorry our selection of straining saucepans was limited, but we're pleased your purchase met your needs.
I got what I wanted at a good price
I got what I wanted at a good price, served by friendly staff.
June 13, 2026
Staff were friendly and helpful and the…
Staff were friendly and helpful and the store had a great selection of cooking utensils and dinnerware
June 14, 2026
Staff were approachable and friendly…
Staff were approachable and friendly with a knowledge of products.
June 14, 2026
Reply from ProCook - Metro Centre
We appreciate your kind words about our staff.
Visited metro centre Gateshead…
Visited metro centre Gateshead assistant was very pleasant and helpful, she was knowledgeable about product
June 11, 2026
Gent in store explained the entire pan…
Gent in store explained the entire pan range to me.
June 10, 2026
Love going to a Pro Cook shop
Love going to a Pro Cook shop. Lovely items, well displayed, fantastic quality and value. Staff knowledgeable, helpful, professional. Nothing is too much trouble.
June 10, 2026
Service
Well Laid out and presentable Store, Most attentive and helpful Staff, and I was able to purchase what I wanted. - A very nice experience.
June 9, 2026
Very friendly and helpful staff!
June 2, 2026
Freindly service and good selection of…
Freindly service and good selection of quality products. I have a few procook items and good prices for good quality.
June 1, 2026
I'll be back!
Staff and service very good. Didn't have everything l was looking for, but they have an extensive range.
June 1, 2026
Reply from ProCook - Metro Centre
We're happy to hear you found our staff and service very good! We appreciate your feedback on our extensive range.
Nice store, nice staff and great products.
Staff in the Metro Centre store are always very nice, acknowledge you as you go in and ask if any assistance is required, but don’t crowd you. The store is set out nicely and it’s easy to see what’s on offer. At check out we were advised of items that were on offer, on this occasion one of the items I was purchasing was in the offer, so I did add to this with another item I needed and received a third item free of charge. I have used some of the items purchased and am very impressed with the Bundt tin, which did exactly what it said it would and released my cake in full, with no bits stuck to the inside.
May 29, 2026
Very good choice and price was…
Very good choice and price was reasonable. Service by staff was good aswell. Thanks
June 1, 2026
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