Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... See more
Company replied
Location
Switch locationUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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See what reviewers are saying
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... See more
Company replied
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... See more
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, United Kingdom
4.9
Excellent
570 reviews
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Reply from ProCook - Metro Centre
We appreciate you letting us know that our store was nice and our staff polite; we are glad you would visit again!
Reply from ProCook - Metro Centre
We appreciate you letting us know that you found our staff very helpful and knowledgeable about the product you were looking for!
Good helpful staff.
April 15, 2026
Electric salt & pepper grinders
I only bought a pair of electric salt and pepper grinders and the price was reasonable and easily charged and the assistant was very helpful and friendly overall happy with my purchases
April 15, 2026
Reply from ProCook - Metro Centre
We appreciate you letting us know our service was good and that we had exactly what you wanted; it means a lot to our team.
Helpful friendly staff
April 1, 2026
Reply from ProCook - Metro Centre
We appreciate you letting us know our staff was helpful, and you got everything you wanted. It means a lot to our team.
Very helpful and courteous staff
March 28, 2026
Reply from ProCook - Metro Centre
We appreciate you letting us know our staff was courteous and helpful; it means a lot to our team.
Always enjoy coming into this shop
Always enjoy coming into this shop! Staff are very nice and knowledgeable - I could fill my whole kitchen with everything in here; always seems to be decent value and nice quality.
March 25, 2026
Reply from ProCook - Metro Centre
We're so happy to hear that you enjoy coming into our shop! It's great to know that our staff are very nice and knowledgeable, and that you find decent value and nice quality.
Nakiri Knifes at Metrocentre
Went to the metrocentre store in Newcastle. Staff were friendly and helpful. Had everything you could possibly need for your kitchen. I bought a Nakiri Knife for £14.00 as they were on offer! Such a nice and sharp knife.
March 25, 2026
Young man who served me was very…
Young man who served me was very friendly. Asked if he could help with anything. He gave me information on knives and fork sets of which I bought two packs. Excellent customer service.
March 24, 2026
Reply from ProCook - Metro Centre
We're happy to hear that the young man who served you was very friendly and helpful! We appreciate you mentioning his excellent customer service and that you purchased two packs of knives and forks.
Looks a good quality pan but not used yet
The pan looks good quality but I have not used it yet
Friendly staff but I was charged twice at the till and had to return to shop for refund and I don’t live that near
March 23, 2026
Really helpful staff who both went the…
Really helpful staff who both went the extra mile exchanging our pan set
March 23, 2026
Reply from ProCook - Metro Centre
We appreciate you sharing your experience! We are so happy to hear our staff was helpful and went above and beyond when exchanging your pan set.
Reply from ProCook - Metro Centre
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff fantastic also products are great
March 22, 2026
Reply from ProCook - Metro Centre
We appreciate your positive feedback regarding our fantastic staff and great products; we are so happy you enjoyed them!
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our friendly, helpful staff and selection.
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