Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... See more
Company replied
Location
Switch locationUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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See what reviewers are saying
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... See more
Company replied
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... See more
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, United Kingdom
4.9
Excellent
570 reviews
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Staff were friendly
Staff were friendly. Only bought something small but saw other items may buy later. Good range.
February 15, 2026
Reply from ProCook - Metro Centre
We're glad you enjoyed your experience with our staff and selection. Thank you for the positive feedback; we appreciate you considering us for future purchases!
No pressure very Helpful staff
very helpful staff very Knowledgable with Products a pleasure to shop WILL CALL AGAIN
February 14, 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and knowledgeable.
Really good excellent retailer good products selection of products all…
Really good selection of products all excellent quality at competitive prices. I’ve stopped going on line for most kitchen products my first call is now Procook. I enjoy going into a shop and shopping to find what I’m looking for , the staff are polite and helpful as well
February 13, 2026
Reply from ProCook - Metro Centre
We're happy to hear that you find our product selection and quality excellent, with competitive prices. It's great to know Procook is your first choice now, and that you appreciate our helpful staff.
Served straight away and product…
Served straight away and product wrapped up so no chance of breakages
February 11, 2026
lovely staff
lovely staff, very helpful and friendly. I left with 2 absolute bargains considering I was just browsing. staff not pushy but pointed out the best deals. will go there again.
February 5, 2026
Grabbed a great bargain
Great shop layout easy to find things . Great customer assistance and the bargain of the day to get a stainless steel pan set for 44 quid
February 5, 2026
Excellent advice and professional…
Excellent advice and professional service given on item chosen
February 1, 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our advice and professional service.
Love this store
Always a joy visiting the store and the staff are very knowledgeable.
January 29, 2026
Reply from ProCook - Metro Centre
We're glad you enjoy visiting our store and find our staff knowledgeable. Thank you for your positive feedback; it means a lot to us.
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our staff, products, and premises.
Pan set
Great help with the choice of products I was looking at and v good product knowledge.
January 25, 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received great help and product knowledge.
Reply from ProCook - Metro Centre
We are so happy you found a great selection and helpful staff! Thank you for your kind review; it means a lot to us.
I wanted a chopper knife
I wanted a chopper knife. for veg. and Asian food. The chopper i i bought is very sharp. Well impressed with the one i got. Not exspensive neither. Assistants very helpful. nice shop
January 21, 2026
Reply from ProCook - Metro Centre
We're happy to hear that you are impressed with the chopper knife's sharpness and value. We're also glad that our assistants were helpful during your visit. Thank you for your positive feedback and for visiting our shop.
Excellent service at pro cook!
Excellent service from a very knowledgable and professional male member of staff. He gave us so much effective information and helped us with our transaction in great detail.
January 24, 2026
Reply from ProCook - Metro Centre
We're happy to hear that you received excellent service from our knowledgeable staff member! We appreciate your positive feedback regarding the detailed and effective assistance you received during your transaction.
I wanted a stove top kettle
I wanted a stove top kettle, you had one, it's expensive but it's good.
Staff were friendly.
January 20, 2026
Reply from ProCook - Metro Centre
We appreciate you sharing your feedback. We're glad you find the stovetop kettle good and that our staff were friendly and helpful to you.
Staff member was very helpful with…
Staff member was very helpful with advice on purchase.
January 24, 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful with your purchase.
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