Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
The products are very nice and the customer service is excellent. The sales lady was brilliant in helping and assisting us with all the stuff we bought.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
248 reviews
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They answered all my questions about a…
They answered all my questions about a product. Made it easy. Many thanks.
May 31, 2026
Reply from ProCook - Southampton
We're so glad we could answer your questions and make things easy! Thank you for your kind words.
Excellent customer service
Excellent customer service. The staff were friendly, professional, and very helpful throughout the whole process. They answered all my questions clearly and made everything easy and stress free. I am very satisfied with the service and would highly recommend them.
May 30, 2026
Reply from ProCook - Southampton
We're so pleased to hear you received excellent customer service! It's wonderful that our team was friendly, professional, and helpful, making everything easy for you. We appreciate your high recommendation!
Excellant customer service
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr 25yr guarentee
May 28, 2026
Reply from ProCook - Southampton
We're happy to hear you received excellent customer service at our Southampton store. It's great that our staff were informative and friendly, and that you love the quality and guarantee of your new pans. Thank you for your positive feedback!
Reply from ProCook - Southampton
We are glad you enjoyed our well-stocked shop and products. Thank you for your kind words!
The staff were extremely pleasant and…
The staff were extremely pleasant and helped me with my purchase.
May 22, 2026
Reply from ProCook - Southampton
We're so glad our team was pleasant and assisted you with your purchase. We appreciate your feedback!
High quality cooking materials at very…
High quality cooking materials at very reasonable prices.
May 9, 2026
Reply from ProCook - Southampton
We appreciate your kind words about our cooking materials and prices.
Great service lady knowledgeable and…
Great service lady knowledgeable and very helpful
April 21, 2026
Reply from ProCook - Southampton
We appreciate you letting us know our service was great, and our staff was knowledgeable and helpful; it means a lot to our team.
Excellent Service by Katie!
Popped in for knives and some kitchen essentials before I move and had a fantastic experience. The staff were attentive and Katie went above and beyond to help me find the perfect knives. Being able to try them was a real bonus! Very pleased with my purchase and the overall experience.
April 18, 2026
Reply from ProCook - Southampton
We're delighted you had a fantastic experience finding knives and kitchen essentials. We appreciate that our staff were attentive and helpful in finding the perfect knives for you. We're glad you enjoyed trying them out and are pleased with your purchase.
Great welcome in store.Nothing too much trouble!!
The members of staff answered all my questions but there was no hard sell which l found very refreshing.I was able to try the knife with a potato too before l bought it.
I will be returning again to the shop in West Quay Centre,Southampton.
The guy who served us first deserves a pay increase!Good eye contact and a beaming smile greeted us.
April 21, 2026
Reply from ProCook - Southampton
We're happy to hear that our staff answered all your questions without any pressure. We appreciate that you were able to try the knife before buying it. We look forward to your return to our shop, and we appreciate your positive feedback regarding our staff member!
Reply from ProCook - Southampton
We appreciate you sharing that our shop assistant was very helpful in choosing what you needed.
Good quality products
We started buying from ProCook when we were on holiday in Street, a few years ago now. Since then if we needed any cooking items we would always go to ProCook first. The staff are always very helpful. I find the layout of the shops always nicely set out and invites you to look around at other items. Always a good experience.
April 17, 2026
Good product and reasonable price.loved…
Good product and reasonable price.loved the colours. Good service from the staff and will visit the shop again.
April 9, 2026
Everything a cook could need !
Everything a cook could need, all in one lovely shop. Good quality at reasonable prices. I was so pleased to find the shop. The assistant was very helpful.
April 7, 2026
Disappointed I returned a gift with the…
Disappointed I returned a gift with the receipt, the money was returned to the gift giver, I had to pay for the items, that were on offer at the time, so full price, and told to reach out to the card holder, I now have to ask them to send me the money, which you had in the first place.
April 7, 2026
Reply from ProCook - Southampton
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Purchased an electric salt and pepper…
Purchased an electric salt and pepper shaker, came home doesn't work, most of them were all broken in the shop, I shouldn't of brought one in there
April 7, 2026
Reply from ProCook - Southampton
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Reply from ProCook - Southampton
We're happy to hear that the pans' quality impressed your husband! Thank you for sharing your positive experience with us.
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