Purchased 2 great utility knives from pro cook elite range. Very well made with solid handles and sturdy razor sharp blades. Wonderful staff very informative about products on sale ..will definitely b... See more
Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
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I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification... See more
Company replied
Great service as always from the staff at Springfields outlet shop. A huge choice of pans but we were guided by staff as i have an induction hob. I chose the Professional Stainless Steel Sauteus... See more
Company replied
Visited ProCook in Springfield’s Designer Village, Spalding, and honestly couldn’t fault it. The staff were incredibly friendly and welcoming, and more than happy to help with anything I needed. The... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
851 reviews
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Products always good quality and made…
Products always good quality and made to last. The staff are very helpful along with the shop layout being well presented.
February 8, 2026
Shop assistant was helpful
Shop assistant was helpful, without giving a hard sell. Very pleased with the pans I bought. They transfer heat really well, clean easily and look great hanging in my kitchen!
February 2, 2026
Another happy customer.
Many say they have a good experience shopping at ProCook. Well so did I, the shop assistant assessed my shopping requirements and supported me through my options on the products in store. This enabled me to acquire the product I wanted with a reliable guarantee at a reasonable price. Thank you.
January 31, 2026
Staff cheerful as always and very…
Staff cheerful as always and very helpful. Store well organised and very clean. Always enjoy my visit.
January 31, 2026
Lovely staff, knew about the product we wish to buy
We were given all the information we needed, which helped in our decision before making our purchase
February 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely shop
Lovely shop, well set out, clearly priced. Good quality goods.
Helpful staff
February 1, 2026
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and helpful staff.
friendly staff and high quality items
December 15, 2025
Reply from ProCook - Spalding
We appreciate you letting us know our staff was friendly and that you found high-quality items; it means a lot to our team.
Excellent in store service and quality…
Excellent in store service and quality items !! Took advice on which knives to purchase and we are very happy
January 24, 2026
Reply from ProCook - Spalding
We appreciate you sharing your experience. We're so glad to hear that you were happy with our in-store service and quality items and that our advice was helpful.
Good shopping experience …
The shop offered a range of saucepans suitable for my needs. The shop assistant was really helpful and advised of the current offers avaliable. She was able to advise on each of the different makes which enabled me to make an informed choice. Once I had selected and paid for a set she then asked if I wished to leave them in the store and collect them at the end of my shopping trip. The shop assistant was pleasant and polite, the shop was very clean and organised and the prices competitive, I would certainly recommend a visit there.
January 29, 2026
Reply from ProCook - Spalding
We appreciate your positive feedback! We're happy to hear that the shop assistant was helpful in advising you on the saucepans and current offers, enabling you to make an informed choice. We're glad you found our shop clean, organized, and competitively priced. Thank you for your recommendation!
Visited ProCook in Springfield’s…
Visited ProCook in Springfield’s Designer Village, Spalding, and honestly couldn’t fault it. The staff were incredibly friendly and welcoming, and more than happy to help with anything I needed. They took the time to answer all my questions properly and never made me feel rushed.
I left feeling really happy with both the service and the overall experience. You don’t find many places like this anymore where customer service genuinely matters. I’ll definitely be back — highly recommended.
January 25, 2026
Reply from ProCook - Spalding
We appreciate your positive feedback about your visit to our Spalding store. We're happy to hear that our team was friendly, helpful, and provided excellent service. It's great to know you felt valued, and we look forward to welcoming you back.
The staff were friendly and helpful and we would recommend this shop.
The staff were friendly and helpful and answered all our questions, this helped us to makeup our minds to purchase your product.
We have used it and we will probably go back and buy another one.
January 27, 2026
Reply from ProCook - Spalding
We're happy to hear that our team was friendly and helpful in answering your questions, which helped you decide to purchase our product! We appreciate your feedback and look forward to your return.
Excellent service as usual and plenty…
Excellent service as usual and plenty of advice
January 25, 2026
Reply from ProCook - Spalding
We appreciate your positive feedback regarding our excellent service and helpful advice; we are so happy you were pleased!
Reply from ProCook - Spalding
We appreciate your positive feedback; we are so happy you found our store lovely, and our staff very friendly and helpful!
Girls in shop are friendly and helpful…
Girls in shop are friendly and helpful with good knowledge of their stock which is good quality
January 19, 2026
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and knowledgeable, and our stock good quality.
Very helpful staff
January 18, 2026
As a customer you will always get to be…
As a customer you will always get to be served straight away
January 17, 2026
Reply from ProCook - Spalding
We're glad you were served promptly. We appreciate you taking the time to share your experience with us; it means a lot to us.
The young lady (Emily) that helped us…
The young lady (Emily) that helped us was a fantastic ambassador for the company and she was so very helpful and kind as we’re all the staff - we would thoroughly recommend shopping here and the sale was great with loads discounted - 5 star
January 18, 2026
Really helpful staff even though they…
Really helpful staff even though they were extremely busy.
January 18, 2026
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