ProCook - Teesside Reviews 

796
TrustScore 5 out of 5

4.8

Unit 4B, Teesside Shopping Park, TS17 7BW Stockton-On-Tees, GB


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Rated 4 out of 5 stars

Range of products for induction hobs (and other) from entry level (bottom clad, cheaper) to pro (fully clad, more expensive). Do your research beforehand as the staff don't necessarily know / have ex... See more

Company replied

Rated 5 out of 5 stars

Staff at Teesside Park Pro Cook were so helpful as I wasn’t sure which pan I wanted. Chose a wedge wood blue cast iron frying pan as I needed it to be oven safe. The pan is heavy but perfect annd wash... See more

Rated 5 out of 5 stars

unfortunately the shop was closing down at Teesside park so didn’t have much stock left. The staff were very pleasant & helpful. Over the years I have bought lots of items from pans to a gadget to o... See more

Rated 5 out of 5 stars

I had an excellent experience in ProCook. I was served by the Manager of the store (I think she was called Sarah) who was incredibly knowledgeable and helpful and we had a good chat! She balance my ne... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 4B, Teesside Shopping Park, TS17 7BW, Stockton-On-Tees, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

796 reviews

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4.8

All reviews

(796)

26,266 reviews in the last 12 months

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Rated 5 out of 5 stars
ProCook - Teesside logo

Reply from ProCook - Teesside

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Great service

Lovely lady served me and gave me good advice about a new kitchen knife i needed.

March 13, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff gave you good advice.

Rated 5 out of 5 stars

This is a lovely shop

This is a lovely shop, good range of cookwear at different price points so lots of choice. The staff were really friendly , and very helpful in helping us to make the right choice of pan for our needs, hob etc .

March 16, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We're so happy to hear that you find our shop lovely with a good range of cookware. It's great to know that our friendly staff were very helpful in helping you make the right choice of pan.

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful
Pans are really good quality

March 14, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We appreciate you letting us know our staff was helpful, and that you liked our pans' quality; it means a lot to our team.

Rated 5 out of 5 stars

Professional ,friendly

Professional ,friendly, and informative service both in the store at Teesside Park and over the phone
With one of my small purchases discovered a little component missing when I got home, I called the shop and the missing part was with me next morning
Products are very good and well made.
EXCELLENT

March 6, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We're happy to hear about the professional and friendly service you received at our Teesside Park store and over the phone. We're glad we could quickly resolve the missing component issue. We appreciate your positive feedback on our products!

Rated 5 out of 5 stars

Staff very helpful and polite

Staff very helpful and polite

March 9, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.

Rated 5 out of 5 stars

Good customer service

Good customer service
Really nice workers

March 9, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We appreciate your positive feedback regarding our nice workers and good customer service; we are so happy you are pleased!

Rated 5 out of 5 stars

Shopping

Sale assistant was very good. Knew all about the items and was very helpful very pleasant thank you

March 7, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our sales assistant helpful and pleasant.

Rated 5 out of 5 stars

Kitchen Sciss

Love ProCook we wanted a pair of good kitchen scissors and we were able to buy what we wanted.

February 28, 2026
ProCook - Teesside logo

Reply from ProCook - Teesside

We're so happy to hear that you love ProCook and were able to find the perfect kitchen scissors you were looking for. We appreciate your feedback!

Rated 5 out of 5 stars
ProCook - Teesside logo

Reply from ProCook - Teesside

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

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