Product Review Reviews 

I ordered a dolphin lamp from Decors Deluxe, and initially had good communication from them regarding delivery time. The package arrived within the expected time frame.
However, the dolphin lamp was described on line as a "stained glass" and "battery" or "usb" operated lamp. I ordered a "battery" operated "stained glass" dolphin, and paid an extra $5 for packaging, believing it was "stained glass" and breakable, total cost $85.
However, I received a plastic/resin type dolphin which is usb operated and not battery. Also the quality of this lamp is very poor for the price of $80. It looked nice quality on the website photo.
I contacted Decors Deluxe via e-mail, and initially got responses, giving me the option of a percentage refund, and keeping the dolphin, or a part credit for another purchase and to keep the dolphin. Because I had purchased the dolphin as a gift, and due to its poor quality, am unable to gift it, I requested a full refund, and I agreed to pay the postage to return the dolphin. I requested a return address and eventually was then given an address to return the package to China. My husband took this package addressed to return to the given China address, with paper work, to our local Post Office, however, he was told and shown documentation, that it is now a legal obligation in Australia that packages sent to China must be accompanied with a phone number, which we were not given by Decors Deluxe. We have now sent 4 e-mails requesting a phone number, but have not got a response. Decors Deluxe only allow 30 days for a return, and we are running out of time. I assume we are going to be stuck with a poor quality dolphin which was inaccurately described on line and which cost us $85. Not good enough, and wont be buying from them again. Rosemary Elmes.

Firstly, I used Shop for tracking purposes and to purchse for the flowers, it changed all the delivery details I had entered and checked so the flowers were then going to be delivered to my address . After a phone call to change the address for delivery, with an operator who kept sighing, we sorted it. This was all at 9.30am. It was stressful as I was meant to be able to track the delivery via updates on the app which still showed my address and no delivery updated tracking. Anyway, I’d lost faith by late afternoon. I checked in with the recipient the next morning and YES! They arrived in the evening of the day they were meant to be there. But nothing like what I ordered. They were nice, but I ordered bright cheery colors for an unwell friend, they were meant to arrive in a mason jar. Nope. Muted pastels and no jar. Over all, a stressful and disappointing experience. Find somewhere else for your flower needs.

I had an expensive painting couriered from Adelaide to Sydney. Paid additional monies for insurance due to the value of the painting.
Couriers Please were the company contracted by pack and send to deliver to our Sydney address.
The driver was required to get a signature.
I have the video to show that he took 7 seconds to lean our expensive painting against a wall in our entrance/drive way. He did not ring our doorbell, which was located an arm's length away and we were home. I only realised the painting had arrived as I tracked the parcel to be advised it had been delivered and signed for. To say I was alarmed would be an understatement.
You ring the company to complain and you know nothing happens.
I would have been absolutely devastated had this painting been taken from our driveway. It's not like I can purchase another on Amazon.
I would think twice about using Couriers Please.

BudgetAir.com
Terrible communication. No way to speak to a person. Hours waiting on chat lines only to be told the same thing over and again with no resolution to problems. Repeatedly asked to wait 24/48 hours for something to happen only to be disappointed again.

Don't buy from this company. NOVALIFT !! I bought the Novalift eye patches & when they arrived I discovered the ingredients that were written on the packets was different to what is on their website information, I have an anaphylaxis to one of the ingredients which was written on the product packet. My purchase was a one off purchase but THIS COMPANY HAS SIGNED ME UP FOR A SUBSCRIPTION without my knowledge & in the last month have tried to take funds from my account 4 times !!!!!! THEY ARE NOTHING BUT THEIVES & FRAUDSTERS

Excessive charge $158 for ETA by UK Visa Portal

This site is just full of negative reviews, do not trust it. Get your opinion from trust pilot instead. They remove positive reviews for companies and only leave negative ones. Tarnishing reputable business reputations.

I have been buying Redback boots for 40 years. Regrettably I have an issue with the last two pairs. I thought as a loyal customer I should alert the company. Went on the website and sent in a customer feedback which the site acknowledged as received. I heard nothing. Two weeks later I sent an email to the customer support address. Message was delivered. Again nothing. I saw a Redback boots site on Facebook and ended up messaging a Redback representative and explained my frustration. That person promised to investigate and revert to me. Again nothing. I sent a last message saying his disgusted I am that I am not valued as a customer. The message was read but now ignored. I can’t complain about the customer service as there is none. After 40 years I have bought another brand. It is a shame that Australian companies like Redback don’t value their customers and then they wonder why people buy elsewhere and they go broke. I am very disappointed and hurt the way Redback has treated a loyal customer. Loyalty is a two way street. So beware folks of Redback boots.

We had a false 1 star report made about our business. We contacted product review to remove the false review - explaining the situation - we offered email evidence of the correspondence by the individual using a false name. We have offered a broad range of evidence, including emails and a police report. They did not ask to review the emails, etc., and just made an unqualified determination that the review doesn't breach their standards. I am so frustrated that a person creates a false name and has literacy issues can make a complaint that can't be substantiated. Shame on you, product review - you have created a platform that allows no recourse.

Electrolux service centres do not deliver in their warranty’s. We bought a front loader and it stopped working after 8 months. A technician looked at and advised that it needed replacing. It’s been 2 months and we are still waiting for the replacement. We rang the company that electrolux said were delivering the repayment washing machine on the 20/4. We rang them and they said they told Electrolux that they do not do deliveries anymore. This company tells lies and fails to contact their customers. I can not recommend them for washing machines. Their service is pathetic, their customer service is pathetic and they tell lies.

Halogrow...
Went to their website ...
Went to PayPal....
Decided against buying so went back to the website then left.
I did not confirm any purchases
Found my bank had two purchases listed .
Not only were these fraudulent but they had also signed me up for an ongoing subscription.
Beware of this company's behavior.

What have you done to your website? It's awful. I want a list from highest to lowest reviews of the best providers, this isn't possible they're all over the place. I want to see a list of all the reviews, not categories such as "with attachments", "short review", "in depth". This isn't possible. It's a mess! Unusable.

Face book , I did an IQ test and did not consent to a subscription "MYIQ " THEY WITHDREW $48.99
I googled and found I was without consent subscribed.
Tried calling to cancell funds but cannot get through
Cancelled subscription but have not received confirmation. This is a disgrace rip off.
Don't do online IQ tests.

Ordered from Vitalgummies and cancelled immediately refused to cancel order and will not refund my money. Do not order from this company you will regret it

I flagged a review that clearly contains unverified allegations, personal attacks and hearsay that breach your own Posting Guidelines (see “Stick to what happened to you personally”, “Be detailed and objective”, and “Don’t post personal attacks or threaten anyone”). After submitting detailed evidence (booking records, communications, dispatch logs) ProductReview responded that the flagged post “complies with our Posting Guidelines” and that you won’t remove reviews that are “genuinely held opinions.”

This decision is unacceptable and inconsistent with the guidelines you publish. Allowing unverified, harmful allegations to remain online — despite submitted documentary proof to the contrary — undermines trust in ProductReview as a platform and fails the duty of care you set for protecting businesses and consumers from misleading content. If opinions are protected, then your removal process must still enforce the rules you list: do not permit hearsay presented as fact, personal attacks against staff, or accusatory claims of criminal or systemic behaviour without evidence.

I urge ProductReview to:

Reopen this complaint and publish a clear explanation of why each guideline cited was not breached.
Disclose the standard of evidence you require to remove posts that make false or misleading allegations.
Improve moderation transparency and provide a clear escalation path for businesses with documented evidence.
If ProductReview cannot or will not uphold its own rules, it risks becoming a repository for unverified attacks rather than a reliable review service. I expect a substantive review of your decision and a prompt, reasoned response addressing each point above.

Husky 130 litre glass door under bench fridge
We purchased the heated glass door fridge to prevent condensation forming. This product is an ornament it is not a fridge it only gets down to 9 degrees which it’s advertised at 2 degrees.
Emailed, phoned and text Husky with promises of sending out a technician but absolute crickets. Terrible product terrible service. DO NOT BUY this product!

Via resort bookings be aware that if you ask for a refund (in which they hold $100) it does not happen! I have send numerous emails and was told s month ago they would process my request, still nothing and no communication. Absolutely disgraceful!

Braun S5 wet/dry shaver - probably the worst electric shaver I have ever used, used daily and after a week centimetre long whiskers around my neck and each side of face, not many but enough to say WTF is wrong with this shaver. I have spent up to 3 times longer shaving with this Braun S5 (compared to my old Remington) to get it right but it still does NOT cut all my facial and neck whiskers. After 6 months it’s time to get my old Remington back out and ditch the S5

I made an order with a a fiver freelancer a few months ago. The freelancer has stalled the job for months getting to where I can make a complaint with fiverr is impossible or at least so difficult that you need to watch a video on youtube witch was so complex I gave up. I no longer trust Fiverr and will not use it again

QUAD LOCK fails to perform over long periods 4-8months and fatal failure on some products after 12 months.
1st issue : iphone15 pro plus quad lock case magnetic ring pulls away from the case and doesn’t lock into case, annoying with wireless charger. First time it happened quad lock were pretty good and replaced the ring. Now this second time I’m not going to bother to replace the magnetic ring, just going to find a different solution

2nd issue : suction cup on window mounting phone holder fails in extreme heat and doesn’t hold to windscreen. Absolutely fails 100% of the time if the car site in the sun all day. For work purposes mine sits outside in an open air secure car park for 8 hours and by the end of it the phone holder lost suction and I find it on the floor.

3rd issue: purchased a wireless charging unit with a sticky pad that supposed to stick to your dash. Well that only lasted about 6 months and then started to peal away and fail.

At this stage I’m reluctant to purchase yet another phone holder of some sort from quad lock.

Thank God that my motor bike quad lock phone holder is pretty much failure proof so that actually gets 5 stars. Just frustrating that I can’t find a good solution for my 2018 Audi S3….. the search continues for a solution….