BT Reviews 6

Would give none if I could! Landline cut off for 3 weeks!! No mobile signal available. Both OAPs and had to go to vets to use their phone to tell BT (internet worked but never got their website to work!!). Said would receive compensation on next bill (never happened!). Rang and complained, said IF I renewed contract would give refund(???) What?? Said I would NOT renew contract unless they kept promise of refund - still waiting for answer! Absolutely appalling customer service. Dreadful information, equally awful pressure being applied. Will keep on fighting...

It is unbelievable that they treat their loyalty customer as a idiots as they renew my contract at the time mining home and keep saying offering me a better speed but no price change and only extended the contract with 18 months. That sounds good at that time, but lies can’t be keep for long time, another service provider is now offering me half of the price but double the speed and with extra double up data for my sim. That made me perk up when BT doing and how they offer to my loyalty. What a shame that I won’t choose it anymore even don’t recommend to anyone.

now bt is refuseing to respond to my emails this is how they treat customers this came from resolutions team mr phil akroyd read my other reviews for more info its shocking................

I was really losing my temper with BT as Wifi kept droping out or would not connect .I called was given rude and plain robot advice anything to hurry up and get me off the phone clearly customer services are pushed to have quick calls.Finally I got Fiona in Belfast talked me through router settings WARNING read your router manual when you set as you need works a treat .
If I had of been told this would have saved a lot of time phoning BT and anger levels.Fiona got me sorted also told me about Smarttalk and free BT Fon I had no idea and I was angry at price I pay but the extras will save me a small fortune on family members mobiles who are non BT and elsewhere but not told this when I signed up!!I was wowed and now glad with BT now I know how to use it! If previous customer service took time to explain how to use extras ,settings on router, it would save a lot of bad reviews plus your service would work! I was going to leave but Fiona impressed .If all the customer service were like Fiona I wouldn't have had to call or wait for no show engineer.Transpired engineer not needed a change of settings on my router and all working .BT don't assume customers know how to use your equipment and know about extras that are mindboggling good and free ..if I had not spoken to Fiona I woud have left and gone to Ofcom, I'd even considered a smalls claims court and would have given a minus review.I'm now very happy but do hope I don't have to phone your customer service again.I'm giving 5 stars as Fiona was brillant but the rest of your staff didn't seem to care or it register with them what my issues were so overall a 3 star review.Its been explained that a lot of your staff are new but get them up to scratch and it would be a great experiance.

I had requested to be taken off caller display and 1571 answer service in Jan. They failed to do this. Charged me until now August 18. When I spoke to BT they had a record of this. The over charge was £3 plus £1.75 a month. They have a record of this conversation. Claiming the line was cut off. Got a rebate of £3.50. I requested a rebate for the whole period. They took no notice of my request.
I'm leaving them next week. It doesn't appear they want to keep customers .

The training for all customer service staff needs to be reviewed.

The way i have been spoken to on each and every call is disgusting.

To be hung up on numerous times. Not listened to a word i have said. Just computer says NO!

To have staff that cannot understand/speak english.

Promised call backs, never happened.

To cut your service off and to keep having to ring to get it resolved.

I had hope in one person who promised it would be resolved to once again be let down.

As i have not yet had a solution after numerous attempts i am now taking my case to the ombudsman. As well as requesting a copy of all calls i have made.