Profiles Creative Reviews 

4
•
TrustScore 3.5 out of 5

3.3

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Company details

  1. Graphic Designer
  2. also in
  3. Recruitment Service
  4. Talent Agency
  5. Website Designer

Information provided by various external sources

Freelance and permanent placement graphics, Web, and other designers and design-related roles. Offices in London, Leeds, and Reading.


Contact info

3.3

Average

TrustScore 3.5 out of 5

4 reviews

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3.3

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(4)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Experience with No Communication

This is a review based on my experience with a recruiter for full time junior graphic designer roles.

I received a message on LinkedIn from a recruiter who was promoting a role in my specialist field. I was instantly interested in the role and sent a response, with the recruiter following up with a quick message. She kindly asked for my CV and for a quick call to discuss the role further. We had the call, which went really well. The recruiter was very kind and easy to talk to, and at the end of the call, she said she'd provide me with an update once she got back.

Following up from the call for a role, she messaged me with another role which became available, in which I said it'd be great to put myself forward for that role too. Once I approved for her to send my CV forward, she responded with a message saying "...Will keep you posted!"

A week later of not hearing back, I sent a message asking if there had been any update on both job applications. After that, I still hadn't received a response from the recruiter, so I sent another message asking a similar question. As a result of waiting for over a month, I still haven't received any contact from the recruiter, and the initial start dates for both jobs had gone bye.

The reason I want to mark a low score on the experience is because this situation is a prime example of why young people, like myself, who are trying to break into the industry (Or even to find any job) have been struggling for a long time. I think for a recruiter (especially in the creative industry) should know the importance of communication and being able to contact those who are trying to find a job. It's frustrating when false-hope is something so common amongst recruiters and people trying to recruit from in-house, resulting in a very disappointing experience.

August 3, 2026
Unprompted review
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Reply from Profiles Creative

Hi Charlie,

I’m really sorry you were disappointed by your experience with us. I understand how frustrating it must have been to have a positive conversation about a role and then not receive the follow up you expected. We should have come back to you, and I’m sorry we didn’t. I’ll look into it with the Consultant if I can identify you from just your first name.

We speak to a large number of candidates each week, and while that isn’t an excuse, things can occasionally be missed or take longer than they should.

I’m admittedly disappointed you felt the need to leave a negative review before we had the opportunity to resolve things. If you weren’t getting the support you needed from one consultant, you could have contacted the wider team or asked to speak to me or another manager, and we would have been happy to look into it.

The creative industry is a small, relationship driven world. Mistakes happen, but open communication often gives everyone the chance to put things right. I’d always encourage candidates to follow up, contact another member of the team or escalate an issue if they feel let down.

I’m sorry we didn’t get this right on this occasion. If you’d like to discuss what happened, please feel free to contact me directly at Jen@profilescreative.com

Best wishes,

Jen
Managing Director

Rated 5 out of 5 stars

Great agency for freelancers

I really appreciate the team at Profiles Creative for helping me build my freelance career. Making the leap into freelancing was honestly quite scary, and I wasn't sure I'd be able to make it work - but their support has made all the difference.

When I say I couldn't have done it without them, I truly mean it. Profiles helped me land most of my roles, and I always felt confident with a Profiles placement because they consistently matched me with jobs that played to my strengths. If there were ever any issues, I felt comfortable speaking with them and they'd sort it.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great agency

Great agency, quick to find you work and always keeping you up to date throughout the process. Abina contacted me about a role and it wasn't long before phone interviews took place and a role was offered. The role suits me down to a T so a lot of gratitude for both Abina and Profilescreatives work in finding the right role for the right employee.

August 2, 2022
Unprompted review

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