Just Projectors Reviews 660

Very knowledgeable about the products. very good service. fast turnaround. we needed a projector in a hurry for a virtue studio we were setting up at fitness gym. helped us choose the right projector for the set up. Highly recommended.

Great service

Fast delivery. Price matched competition and product is first class.

Poor customer service. Product didn’t arrive next day and contacted justprojectors on 3 occasions before was sorted and pointed out problem with delivery company.

Advice was well appreciated
Delivery was fast

Problems with purchase of a screen and no one is actively following through within a reasonable time frame to resolve issue. I’m left with a distinct feeling that actually nothing is happening.

Excellent projector at a good price. Really good customer support and advice.

Arrived quickly and well packaged. Great product, cheaper than competitors too.

Really helpful advice on the website chat, turned out to be absolutely perfect, also turned up faster than expected. Thanks!

Help at the outset was fine, but failed to mention all of the gadgets that would be needed to run slide shows.

Really good advice from Ross on the type of screen I need for my application.

Great projector, fast delivery. A+

Great customer service and wonderful product! Very happy with my purchase!

Quick delivery once ordered. Before ordering, I telephoned with a technical query - the phone was answered promptly and my query (which was pretty detailed) answered straight away

So the experience started very well with some good advice on which projector to select and the projector arrived on time. However it was not suitable poor lumen annd green when high brightness and so arranged to send it back and swap for another projector which also arrived well packed but took a little longer. I first had to return the original projector with specific packaging instructions which was also fine and they received. The problem has come when refunding the difference owed. I like other reviews did not realise they take 30 days which is clearly too much time but even after 30 days, they have still not refunded. I am now contacting my credit card company in what should have been a straightforward refund which now wasted my time and theirs. It’s a shame that such poor after service lets down what it is a good pre-sales service. There are many other providers you can order from that don’t take 30 days to refund your money so please be aware before you order from Just Projectors.

This is a 5 star company! Knowledgeable and very helpful, with great pricing and the willingness to go the extra mile. We have bought two projectors from them - Viewsonics -for church use, here at Gospel Community Church in Newcastle and Blyth. These get set up and packed away after every service and have stood up to being transported to venues week in, week out. We had a small issue with losing our invoice for the accountants and Ross was super helpful - thank you Ross! If you are looking for a video or data projectpor please try this company first!

29 October 2024 Update
I have now recieved the funds back from Just Projectors. Therefore I’ll update from one star to two stars. That said I’d like a voucher for the inconvenience of two months worth of hassle and wasted time for what should have been a straightforward purchase. I request here as the company seems only to respond after these reviews.

14 October 2024 Update
Just projectors advise that my refund will be made within a week. If so then i can update my rating, though would have much preferred this to be done via normal customer services.

13 October 2024 Original Review
I had high hopes for this purchase, a Sony Laser projector that was approx £4300, 10% under the brand new price —but unfortunately, the experience has been very disappointing and in retrospect I should have opted for a reputable dealer. The product I received was not as described: it looked used, aged, and had far more hours of usage than advertised. Before buying, I called to confirm its condition and was reassured it had only two hours of use. That was clearly not the case, so I initiated a return.

Since then, things have gone downhill. The company’s returns policy, buried in the fine print, states that refunds won’t be issued until 30 days after receiving the item—far too long, especially given the significant amount of money involved. I’ve tried reaching customer service multiple times, but I only get vague responses that someone will follow up, which has never happened.

The return process itself was a mess—incorrect labels were issued multiple times, and the DHL driver failed to collect the item on three occasions. Eventually, after I complained, they arranged for TNT to collect the projector. Since then, I’ve had no confirmation on when my refund will be processed, and my only communication has been a single email from a representative, Ross, a week after the return.

I really wanted to like this company, but the experience has left me very unsatisfied. I hope this review highlights the poor post-sales experience, and I encourage the company to improve its communication and expedite the refund process. I’d prefer to resolve this without having to escalate, but I may have to explore options like contacting my credit card provider if this isn't resolved soon or the small claims court via gov.uk.

i bought a Sony VPL-PHZ51 Projector and it was great quality Peter and Melanie satisfied all of my needs, i would totally advise buying from this company and the manager is also amazing!!

Peter was really helpful and guided me to exactly the right product