Prolux Cleaning Reviews 

2,059
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hardworking staff are exceptionally polite, punctual, and professional during every home appointment. Reviewers really appreciate the clear communication and smooth booking process from the initial quote all the way through to completion. Consumers are consistently impressed by how quickly and efficiently carpets, rugs, and sofas are thoroughly cleaned without any disruption. People note that stubborn stains disappear completely, leaving older fabrics looking brand new and smelling wonderfully fresh. Many reviewers state they would definitely use these reliable cleaning services again in the future without hesitation.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and thorough cleaning... See more

Staff

Consumers find staff to be exceptionally polite, professional, and hardworking. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently expressing satisfaction with spotless and revived... See more

Product

Reviewers mention positive feedback about product quality, noting they use only best products for quality... See more

Response time

Users describe positive interactions with response times, noting that the team is consistently quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first there was a problem with our electrical supply and the engineer had to be very patient and try various solutions plugging in to different sockets in different rooms. In the end he succeeded a... See more

Company replied

Rated 5 out of 5 stars

Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more

Company replied

Rated 5 out of 5 stars

We have parents with incontinent issues and the carpet was in a bad state. Replacing the carpet would’ve been no use as it will be soiled in days. So we thought try a professional carpet cleaner but n... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more

Company replied


Company details

  1. Carpet Cleaning Service
  2. Curtain and Upholstery Cleaning Service
  3. Upholstery Cleaning Service

Written by the company

London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,059)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very thorough cleaning

Very professional cleaning service company.
Dimitri was very thorough with my carpet cleaning. He was very attentive to details, very polite and courteous.

December 18, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Steve, we’re delighted to hear that Dimitri provided such a thorough and professional service. Attention to detail is very important to us, and your feedback is greatly appreciated.

Rated 5 out of 5 stars

Great work, would use again!

The team were very responsive and helpful on the run up to the appointment. Great communication all throughout. The technician did a great job cleaning my rug and carpet. Super quick and very smooth.

December 10, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for the lovely feedback. We’re pleased that the communication, booking, and cleaning process met your expectations. We’ll be more than happy to assist you again in the future.

Rated 5 out of 5 stars

Fantastic service from Prolux

Fantastic service from Prolux. Getting a quote was a breeze. The technician was on time very communicative and went above and beyond my expectations. Our carpet and beds are like new. Highly recommended.

December 7, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Julian, for your kind words and recommendation. We’re delighted to hear that the booking process was smooth and that our technician exceeded your expectations. We truly appreciate your trust in Prolux Cleaning.

Rated 5 out of 5 stars

Professional, thoughtful and impressive!

I apologize for the delay in writing this review for the exceptional sofa cleaning service ProLux Cleaning provided us last November. The entire experience, from initial contact to the final result, was thoughtful and impressive.

The booking process was incredibly smooth. I sent a quick inquiry via WhatsApp for Business around 6:45 PM on a Thursday evening, expecting a delayed reply, but someone answered right away. I truly appreciate their swift response. After a brief discussion about the sofa’s condition, a service appointment was promptly scheduled for the following Monday morning. In the interim, George from ProLux sent helpful reminder emails and messages, which was very thoughtful.

Victor arrived within the agreed timeframe and immediately conducted a quick assessment before starting the cleaning. We could not be more satisfied with the final results—our sofa looks almost brand new again! We also appreciated that he went above and beyond by cleaning a small section of the surrounding floor area, even though it wasn't necessary. Another thoughtful touch!
We asked Victor if they offered carpet cleaning services, and he confirmed they absolutely do! He politely directed us to contact their Customer Support team to book our next service, explaining their organized procedure ensures every booking is handled systematically by the relevant department. This structured approach highlights their professionalism and thoughtfulness!

We will definitely be booking ProLux again. The professionalism and consistently thoughtful service throughout the entire process were truly excellent.

November 24, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Helena, thank you so much for such a detailed and thoughtful review. We’re really pleased that the booking process, communication from George, and Victor’s work on the day all contributed to a smooth experience. It’s wonderful to hear that your sofa looks almost brand new and that the extra touches were appreciated. We look forward to welcoming you back again.

Rated 5 out of 5 stars

Great comms

Great comms, great job. Very happy

December 6, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Jude, we’re delighted to hear that both the communication and the cleaning itself met your expectations. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Very good service

Very good service

December 5, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Maria, many thanks for your positive feedback. We’re pleased to hear you found the service very good.

Rated 5 out of 5 stars

The cleaning was carried out in a very…

The cleaning was carried out in a very efficient manner and the result was truly amazing. Will use again with the utmost confidence.

November 14, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for this fantastic feedback. We’re really pleased that you found the service efficient and the results amazing. We look forward to seeing you again.

Rated 5 out of 5 stars

Outstanding result

Outstanding result and customer service. Cleaned my sofa and mattress thoroughly. Great job!

December 5, 2025
Unprompted review
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Reply from Prolux Cleaning

Many thanks for your kind words, Dmytro. We’re glad the sofa and mattress clean met your expectations, and we hope to help you again in the future.

Rated 5 out of 5 stars

Very professional service

Very professional service. Prolux showed up with some heavy equipment and i couldnt believe that amount of dirt it picked up. It would be impossible to get the same results. The cream carpets are like new now

December 3, 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your review, Michael. We’re really happy to hear that you were impressed with the equipment and results. Thank you for trusting ProLux Cleaning!

Rated 5 out of 5 stars

Highly recommend Prolux

Excellent service. Tom arrived punctually and he was polite and friendly, and he did an excellent job cleaning my carpets. They look like new! Thank you.

November 26, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Ann! We're delighted to hear that Tom delivered a punctual and friendly service. It’s great that your carpets look like new again! We truly appreciate your recommendation.

Rated 5 out of 5 stars

I had a wonderful experience with Prolux Cleaning

I had a wonderful experience with Prolux Cleaning, and I want to give a huge thank-you to Thomas, who handled the job. He cleaned four rugs for us and did an absolutely amazing job - they look fresh, bright, and like new again.

What really impressed me was how quickly and efficiently Thomas worked without compromising on quality. He was friendly, professional, and clearly takes great pride in his work. It’s rare to find service this good!

I’m extremely happy with the results and wouldn’t hesitate to recommend Prolux Cleaning and Thomas to anyone. A well-deserved 5 stars! 🌟🌟🌟🌟🌟

November 22, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear George, we can’t thank you enough for this wonderful review! We’re delighted that Thomas provided such high-quality service and that you’re happy with the results. Your trust and recommendation mean the world to us!

Rated 5 out of 5 stars

Excellent job done. Would definitely recommend …

Excellent job done (embarrassed by the dirt that came out!)

Very professional, polite, hardworking individual. Clearly explained what to expect. Left our home tidy

November 21, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for this wonderful review! We’re glad the results exceeded expectations and that the process was smooth and tidy. Your satisfaction means everything to us.

Rated 5 out of 5 stars

Miss Karen Averies

Great cleaning company I had one of the technician to clean my carpet and I was shocked to see how clean my carpet looks like a new carpet. I’m very happy with the service and the experience I had with prolux cleaning company.

November 23, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Karen! Your kind words truly motivate us. We’re thrilled that you’re happy with the cleaning and the overall experience. Hope to work with you again soon!

Rated 5 out of 5 stars

Fast

Fast, professional, and very thorough. Extremely happy with the results!

November 22, 2025
Unprompted review
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Reply from Prolux Cleaning

Dear Mariola, thank you for your wonderful feedback! We’re glad the cleaning met your expectations. If you ever need us again, we’re just one call away.

Rated 5 out of 5 stars

Highly recommend

Arrived on time , carpet cleaned using steam cleaner, very efficient service and great results from cleaning the carpet looks very good. Conducted by a very capable individual, very polite and helpful. Will use again.

November 14, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you for the lovely feedback, Mr Clements! We’re glad the carpet looks refreshed and that you found our technician polite, capable, and efficient. We’re grateful for your trust in our company and would be delighted to assist you again in the future.

Rated 5 out of 5 stars

Great

I called this 24/7 carpet cleaning company after my dog had an accident on the carpet. They gave me a rough idea of when they’d arrive and kept me updated along the way. The technician who came was very polite, explained everything clearly, and put me at ease. The carpet was cleaned quickly and efficiently, and you’d never know there had been a mess there at all. I’m very happy with the service and would definitely use them again.

November 16, 2025
Unprompted review
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Reply from Prolux Cleaning

Hi Simone, thank you for taking the time to share your experience. We’re happy we could attend promptly and communicate clearly from start to finish. It’s fantastic that the cleaning left your carpet looking as good as new. We value your trust in our services and would be more than happy to assist again anytime.

Rated 5 out of 5 stars

Very pleased!

Very pleased. Chap arrived promptly, very friendly, helpful and efficient. Did a great job with minimum fuss and disruption, and worked very cleanly and considerately. My carpets are old, but am very pleased with how well they came up. Would definitely use again! Good value too.

November 12, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you, Malcolm! It’s great to know the technician made everything smooth and easy for you. We’re delighted your carpets came out well and look forward to helping again in the future.

Rated 5 out of 5 stars

excellent upholstery cleaning from Vlad

Vlad cleaned our three piece suite yesterday and we are very pleased with the result. There were areas on the arms which required more attention from hands resting on them and these are now perfectly clean. The backs of the armchairs also needed more work as they had hair products on the surface and these are much improved. These areas are not quite dry yet but we feel confident that when they are they will also be clean. Thank you Vlad for your attention to detail and thank you Prolix for your efficient service. Beverly

November 11, 2025
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your detailed feedback, Maurice. It’s wonderful to know Vlad’s thorough approach met your expectations and that your suite now looks refreshed. Thank you for trusting ProLux with your cleaning!

Rated 5 out of 5 stars

Genuinely Outstanding Result

Great experience from start to finish. Ivy was great when enquiring and booking. My Mother-in-law stepped in to cover the actual clean. The results were better than I ever imagined. The sofa was cleaned too and that was ok. However, the carpets were outstanding. Well recommended.

November 11, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Darryl! We’re thrilled to hear that you had such a great experience from start to finish. Ivy and the technician will be so pleased to know their efforts made such a difference. It’s wonderful that your carpets came out better than expected — we truly appreciate your recommendation!

Rated 5 out of 5 stars

Professional company

Professional, polite and respectful. Great results.

November 7, 2025
Unprompted review
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Reply from Prolux Cleaning

Thank you so much, Melanie! We’re delighted to hear you were happy with our service and results. We look forward to helping again whenever you need us.

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