I would have no hesitation in recommending Stephen & his Promo-Gifts team to anyone. Service is swift, courteous & extremely good value. Professional at every level Stephen is only a phone call or a... See more
Promo-Gifts (UK) Ltd
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See what reviewers are saying
Hi I had a fantastic first experience with Promo Gifts and has exceptional customer service by Roman Hust. My company had really tight guidelines, and Roman delivered everything we wanted... See more
From start to finish, communication services were excellent throughout. Helpful and friendly staff to support me to find what I wanted within my budget. Delivered when promised with no hitches at all!... See more
I had ordered engraved glasses with another company who turned out to be a fraud, so I contacted Promo Gifts. I'm so please to have discovered this company. Their comunication, transactions and produc... See more
Company details
Contact info
63 Fairfield Road, UB7 8EZ, West Drayton
- 08443729776
- sales@promotional-products.org
- www.promotional-products.org
Excellent Service!
We have used this company in the past and had no complaints with the product ordered or the quality of the print.
We were running an event this weekend and wanted to get an order of pencils with our partnership logo on them. I had contacted the sales team (Mel Bright) on Monday and was told they'd be able to put this through as a rush order, we received them on the Friday. I would definately recommend using Promo-Gifts to any other business.
Once again thank you Mel and your team!!
Good quality product with a timely arrival of the stock, but the order arrived incorrect and not in line with what we ordered and subsequently we have received unsatisfactory response to our queries.
Overall the quality of the wristbands we ordered is very good. The order that we placed also arrived when expected which again was very satisfactory.
However, the order was not fulfilled to the requirements laid out in our original order! We have challenged this in a number of emails over the last couple of weeks and despite these attempts to get this issue addressed we are still awaiting a satisfactory response to our query.
We have been offered a £50 credit off a subsequent order, which at this stage is most unlikely as ourfirst order is yet to be fulfilled as requested, and we have received no response in terms of how the original issue is to be resolved. Overall rating of the service we have received is therefore low as a direct result of the way this issue has been left open.

Reply from Promo-Gifts (UK) Ltd
Fantastic Customer Service A+++++
Cannot recommend this company enough. My contact is Mel Bright. She is fantastic, all enquires and orders are done quickly and pain free. Nothing is too much hassle for them. Im a very happy customer and I keep coming back and placing more orders.
Nothing too much trouble!
Really well looked after by really nice staff selling products at really good prices.
Fast, friendly and efficient
We ordered 60 bears with printed tee-shirts to give to the children at our Nursery party to celebrate the wedding of Prince William and Kate Middleton.
The initial contact was friendly and helpful, down to explaining how to find the colour match for the ink. Emails and communications were fast and efficient, we were never left wondering where we were or what would happen next, and the products have arrived before their due date.
The bears are exactly as described, good quality and I know the staff will be fighting for the couple of 'spares' that we have!
Will definately use them again if we need anything similar and would definitely recommend them.
first class service, quick and efficient
ordered vacuum parts and received them several days later. a good price and swift service
Excellent value for money, on time delivery and great communication
First time order of 300 USB sticks with print on very short notice, which was executed professionally on time and with very smooth communications/production. The sticks arrived 2 days ahead of schedule and the product looks very professional and exceeds our expectations. We can recommend Promotional Products without exception and will definitely come back for similar orders.
Fantastic - As easy as ordering a pint!
I could not have found a more helpful and better company to order from, the whole process from placing my order to getting my artwork sorted to taking delivery was fantastic and about as stressful as a big hug!
I would truly recommend Promo-Gifts to every man and his dog, it is rare to find a company these days that is a pleasure to work with.
A big thank you, to everyone especially Stephen in the sales team, I look forward to placing more orders in the future.
Great service
David was very helpful. He explained my options and had the work finished within the specfic time
Our order was handled with TLC (Tender Lip Care), very promptly; exactly what you need when ordering lip balms
Very efficient service - our order was dealt with directly and we received our stock quickly. Thank you
The staff were very friendly and helpful and efficient.
They were able to complete our order on very short notice, when I didn't think this would be possible. The staff were friendly, helpful and efficient. The items were delivered quickly, were as promised and good quality. Very affordable price for us as a charity organisation.
You are all fabby stars!
i can always rely on you guys to get something done for me when i need it done yesturday! my requests are always unreasonable and you guys always deliver! products are always high quality and exactly what we request.
Many thanks for your support and hope to work with youagain soon :o)
Very helpfull and provide a good service with quality goods.
The products were very good and the staff were very helpful.
Had one little mishap but it was resolved so apart from this I would use you again.
Simple ordering, fast shipping
The process was really simple, from order to receipt. Highly recommended.
Great customer service
Promo Gifts offered me the best price for the products I ordered, on top of that I recieved excellent customer service, topped off with a speedy delivery.
An easy and successful process with an excellent outcome.
We ordered oyster card holders with folded inserts. This wasn't something that you had necessarily done before and David was a fantastic help. We will be using your services again as the first experience was so successful and the process ran smoothly. Thank you Promo-Gifts.
Great, a fantastic service.
Polite staff, efficient and knowledgeable.
Highly recommended
Excellent Service & Product
We received our order without any problems. The customer service staff were friendly and efficient and our order arrived in good time. Thank you for your prompt service and excellent product
I'm your new favourite customer!
Hi
I had a fantastic first experience with Promo Gifts and has exceptional customer service by Roman Hust.
My company had really tight guidelines, and Roman delivered everything we wanted perfectly...the fact that the bespoke rock sweets tasted great too was a massive bonus! Although, I feel I will need to make an unscheduled trip to my dentist soon!
Anyway, thanks so much and I am already planning what other items to purchase!
An amazingly helpful firm
I can only praise the staff for their help and for the speed with which the items arrived - even offshore!
The quality verse the price is amazing
Thank you so much and we will be ordering from you again
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