ProMusicTools Reviews 35

Promt delivery
Good service from staff via e-mail
Guitar arrived well packaged in excellent condition

Good choice for alternative guitar brands not found in other large music stores.
Competitive pricing.
Excellent and very friendly communications,
Fast and reliable shipping.

Ordered a pedal. No news for a week. Was them advised they didn't even have it in stock. Was given a refund but $5 less than what I paid. Scam artists.

Inadequate advertising on website. Also, Inadequate at informing customer all information about instrument, including damages, in order for a quick sale. Never again

great online shop with huge guitar collection! Fast shipping to Poland, thank you guys

The only thing I can say about this store is do not trust them. I purchased a €2700 guitar which stated the price included tax. When it arrived in the UK they refused to pay all the tax so I allowed it to be returned to sender for a full refund. Despite their policy saying 14 day refund upon return of the guitar I am still yet to receive my money. It’s been nearly 2 months. In my eyes this surmounts to thievery. I see from other reviews that this is not an isolated incident. I have asked my card company to intervene and if this fails I will report them to the police. Do not buy from them.

Returned a 3500 euro guitar. Have not been refunded after 3 weeks upon them receiving the guitar, despite multiple attempts to communicate. "I'll forward the request to accounting again", is the answer. I will proceed with legal steps. Do not buy here.

Beware dera fellows!
I recently tried to buy a microphone from this company trough Reverb (and considering the ‘size’ of the app I was under the impression that I was protected).
So the company is in Germany and the price for the mic was convenient but I asked beforehand if there will be any extra fees (import taxes and so) and was informed that if there were any they would apear wha I was to conclude the purchase.
So I went for it and nothing came up so I bought it and waited for the long 20 days for it to arrive (if you’re used to “next day delivery” that’s quite long).
Long story short: got an email from Royal Mail asking me to pay for over £100 in taxes in other to deliver it to me, so I contacted the seller “ProMusic Tools” again and this time there’s no response.
Tried yet again and nothing.
Contacted Reverb and I was told that any refund will have to take place after the seller got the mic back, so I waited for another 30 days (that’s the period when Royal Mail returns it to the sender) and asked for the money again and NO ANSWER!
So now I reached out Reverb (again) for help and was told that since I payed using PayPal that I should deal that with them, so I went to PayPal and filed a complaint and there’s a 6 MONTH PERIOD for the seller to respond! Can you imagine that? Everyone is just washing their hands and meanwhile I don’t have either the mike or my money back!
So be advised against this company (ProMusic Tools) that didn’t even had the courtesy of replying to my messages and also the Reverb site that really takes NO RESPONSIBILITY for any sell being made under their brand!