Proper Insurance Services Reviews 

Our water heater leaked, creating a huge mess. The team at Proper was prompt and professional. They received my claim and paid me quickly. When I contacted them with questions, they replied swiftly and clearly. Dealing with insurance claims is a headache, but this experience was about as smooth and painless as I could've hoped. Thanks, Proper!

The team at Proper is fantastic! Cade is so quick to jump in and help with anything I need and if it’s not his territory, he gets in to the right team and follows up to make sure I’ve been taken care of.
Highly recommend Proper!

My experience with Proper Insurance was phenomenal. I had a complete property loss due to fire and my adjuster, Chad was very detailed and walked me through every step of the way and I was entitled to full reimbursement for my property value along with other added bonuses for demolition, contents loss, etc.

Chad made this process very simple, very transparent, and he was always easy to get a hold of which is very important.

Taylor at Proper Insurance was amazing to work with through all my questions. In the process of finding insurance for our short-term rental she served as an expert, trusted partner with a special gift for details, curiosity and brining common-sense calm. It is great to work with people like this. I’m so thankful I found Proper and got paired to work with Taylor.

I've always had great experiences with Proper Insurance with regards to my Airbnb property. I always knew that if anything went bad with a renter that I'd be covered. Cade and the staff were always responsive to my calls and emails.

I have been a loyal customer of Proper Insurance for all of my short-term rental (STR) properties for the past five years, and I cannot recommend them highly enough. During this time, I've had to file claims twice, and on both occasions, the service was nothing short of stellar.

Elizabeth Douma, in particular, made the entire claims process simple and expeditious. Her professionalism, attention to detail, and dedication to ensuring a smooth experience were evident. She promptly responded to all my questions and ensured I felt supported from start to finish.

Dealing with insurance claims can often be stressful, but Elizabeth’s expertise and friendly demeanor made it a hassle-free experience. It’s clear that Proper Insurance values its customers and employs top-notch professionals like Elizabeth.

If you're looking for a reliable and efficient STR insurance company, look no further than Proper Insurance. Their commitment to excellent service, exemplified by Elizabeth Douma, is unmatched. I am genuinely grateful to Elizabeth for her outstanding support and for making the claims process seamless. Thank you, Elizabeth!

Mike Wolf has been fantastic. We had him do our policies and then when it came time to renew we got lured away by a slightly lower rate. We very much regretted leaving, and I am glad to say we have both of our rentals insured with Mike again. He’s very responsive and professional, and I would recommend him to anyone.

If you’re thinking about hosting a short term rental, you need Proper Insurance. Taylor Stults, my account rep took the time to answer every question I had in detail and even compared other quotes I had received to provide me an objective comparison of the costs and benefits involved.

That’s what sold me on Proper. Even if you don’t end up going with them and I highly advise against that, at the very least have them compare your other quotes so that you can make an informed decision.

The devil is in the details and when you read the fine print, I think it makes sense to go with Proper despite their higher price point. You can’t put a price on peace of mind. Well they do but I think it’s reasonable.

Taylor was fantastic to work with! I absolutely recommend Proper Insurance Services. Thank you so much for making the process easy!

Payton was super responsive and quite knowledgeable in the STR market! My hometown agent quoted a policy, but advised me to go with Proper as they specialize in this area and would better be able to serve me. She was right!

Mike Wolfe was so helpful and professional and very knowledgeable especially for STR homes to be insured! I definitely recommend him to all. Thanks again Mike for all your help and hw amazingly quick you got my coverage and all the paperwork I needed.

Hi! I recently purchased insurance through Taylor Stults and she was amazing. The process was easy and fast. Communication was a breeze and I have a full understanding of what Proper offers and I feel confident my property is insured correctly.

Taylor was great to work with. I had insurance through Proper previously and starting it up again was super easy.

Taylor Stultz recently helped us set up our short term rental insurance. She is a great pleasure to work with. She is very knowledgeable, patient with us, and always super fast and detailed response. She provided us a lot of education and guidance on str coverage, made us feel comfortable moving forward. We would absolutely recommend her and proper insurance.

Great service! Thorough! Perfect follow-up and follow through. Friendly and courteous. Taylor is the best!

We are grateful that we found Proper Insurance. Cade is Amazing and certainly sets the platinum standard of excellence in customer care. They are kind, professional and helpful. These days, it is rare to receive stellar customer care like this. Great experience!

Taylor Stults was great! Super responsive and informative as she helped me set up my policy.

Taylor was knowledgeable, responsive and easy to work with.

Taylor Stultz was an absolute pleasure to work with. She was very knowledgeable and explained everything through the process. I would highly recommend her for your insurance needs.