Proper Insurance Services Reviews 

Taylor was great! She was very knowledgeable and was able to explain and guide me to the right coverage for my rental! A+

At the end of 2022, I decided that I would like to start to rent my second home in Vermont. Little did I know that the search for an insurance company was going to be an unbelievably difficult task. Each company I contacted seemed to have quirky exclusions, some required unique alterations before insuring me, (e.g. a security system must be installed with alarms for all windows ---I have 47 in the house!) and others were just plain obtuse or unresponsive. After several months and MANY hours researching potential insurers, I came across Proper. From the beginning, the experience with them was 180 degrees from what I had experienced with the other carriers.

To a person, they were clear, open, honest, responsive and team oriented. Taylor Stults, the agent on my account was especially attentive and helpful. I explained my situation and she carefully went through each of my options, explaining them in terms I could clearly understand. I can’t say enough good things about her. Before signing the final policy, I ran it by my insurance broker who I use for my primary residence and other insurance needs. He has been in the business for many years and is known for his very conservative approach to limiting risk exposure for his clients. His feedback --- “It’s an outstanding policy, Donna---comprehensive, clear and thorough! You really can’t do better.”

This year I received my renewal quote. The premium had increased and rather than hiding that fact, Proper upfront offered a clear and concise explanation of why. Once again, I reached out to Taylor and she helped me sort out what coverage I should clearly maintain to meet my specific goals/needs, and what optional items might be eliminated that would reduce my premium but not add substantial risk to me. I clearly feel like it’s a partnership and I’m being well taken care of.

I would highly recommend Proper Insurance to anyone looking for exceptional coverage, at a reasonable cost, with superior customer service. Truly ---they stand out in the industry!

I had an incredibly smooth and prompt claims process with Elizabeth Douma and the Proper team!

Thank you Sarah Elgin, the service received was exceptional and superior!

Sarah made sure that all of our concerns were addressed for billing renewal and underwriting questions needed to make sure we renew timely.

Proper Insurance is the best, we have new projects and we will certainly continue our relationship.

I had delays on listing my property because of some structural issues of the property that had to be fixed and impacted by long construction delay. I have informed them several times that the house was still not ready and they cancelled my insurance. when I am now ready to list the property they offered me the same insurance with 27% increase for the same policy, and blaming the inflation when in 2023 the inflation has nothing to do with it because all other companies I talked with gave me a much lower quote at the same conditions. they do not care about their clients, just want to make every penny out of you

Our adjuster was Matthew Stewart and he was great to work with! Was easy to talk to, reasonable and stood in our corner through the entire claims process. Really happy with Proper!

My agent, Taylor Stults, went above and beyond throughout the process, crafting a bespoke coverage plan to fit my needs in South Florida at a fair price. She is a true asset to your firm and the most knowledgeable and communicative professional I've worked with in the STR industry. The educational emails that Proper provides are a goldmine of knowledge. I will be recommending Proper & Taylor to all of my peers in the STR industry.

We just took out Proper Insurance for our vacation rental property. I can’t speak yet to the insurance from a claim perspective, but I can say that the service I received in setting up the policy with Taylor Stults at Proper was superb! She got back to me promptly with any questions I had and made the process so easy for me.

Taylor was quick to get back to me and answered all of my questions.

Cade and Cali have been great. We have used Proper insurance for years and will continue to use them for all of our short term rentals.

Proper insurance is a must have for short term rentals like Airbnb! It has been so difficult to find coverage for our rental property that was reasonable and we are so lucky to have discovered Proper! Taylor Stults has been our contact and she has been so helpful with the switch over. Great customer service and always responsive to my questions! I would definitely recommend Proper insurance.

My experience with Proper Insurance and specifically Elizabeth Douma was more than excellent! She was my claims adjuster through a serious incident that happened at one of my properties related to short term renting. Things stacked up quickly for me, and I can honestly say without Proper and Elizabeth I would’ve been sunk. The process working with them was smooth, efficient, and effective. I really appreciate Elizabeth and everyone at Proper.

I’ll definitely be adding additional insurance plans with Proper to my other properties as I grow my business. You never expect something serious to happen to your property until it does! Thank you!

What an excellent company. Their staff are out of the park friendly, always facilitating and of course very professional. But most importantly is their insurance policies provide the most coverage available for your protection, at a very reasonable price as well. I feel their insurance is well worth every penny. Thank you Proper Insurance!

We have been working with Proper for several years now. My primary contact is Taylor Stults and she has provided 5 star service since day one. Quick responses to request, help with understanding where our previous policy gaps were, and making everything smooth and seamless. I would highly recommend Taylor and Proper to any searching for short term rental coverage for their home!

If you have a short term rental,Proper insurance is a must. Proper insurance made me whole when I had unfortunate damage done to my property while hosting(Airbnb). Proper insurance is peace of mind.Cali was a pleasure to work with, she had great communication and top notch customer service.Mike Wolf was my agent, he too was wonderful to work with.As mentioned before, if you have a short term rental you must give Proper Insurance a call!

Savannah Edwards is a true professional: extremely knowledgeable, patient, empathetic and very, very good at recommending the right product for our needs. Thanks again, Savannah!

Proper insurance is the best company to work with!! I definitely recommend Bob Bradley! He was able to able to find me the best coverage that I needed for my short term rental. He is highly skilled and knowledgeable. Within a few hours Bob had quotes and and a new policy for me.

Cade was so great and easy to work with. He is a highly skilled and knowledgeable agent and a true professional. I would highly recommend him.

From helping me craft a policy that suited my needs, to helping me navigate an unexpected problem at the very end, I can not imagine having had prompter, better service than that provided by Ms. Vallance. She is competent, patient, professional and an absolutely incredible asset to Proper Insurance.

Steven Shafer

Cali is a great customer service rep. VEry friendly and your systems re easy to use.