Proper Cloth Reviews 

688
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting refined fabrics and superior craftsmanship. Many appreciate the precise custom fit, noting how clothing is tailored to individual measurements, making a significant difference. The user experience is frequently described as easy and convenient, from selecting designs to placing orders online. Customer service receives high marks for being helpful and responsive. However, some people mentioned that achieving the perfect custom fit sometimes requires initial adjustments. Reviewers noted that while staff are helpful and offer free remakes, it can take time to dial in exact measurements.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the exceptional quality, fit, and... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality materials, construction, and... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the ease of finding... See more

Customer service

Customers had positive experiences with customer service, with many praising the team as "world class" and... See more

Order

Clients share positive opinions on the ordering process, with many reviewers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My consultant will be sending me some try-on garments in search of a perfect fitting from afar. We will then have a virtual fitting via Zoom, wherein my video and comments will be recorded for tempor... See more

Rated 5 out of 5 stars

I was genuinely impressed by Proper Cloth. The shirt and trousers I ordered were beautifully made, with clean construction and fabric that feels premium without being flashy. The fit was spot-on s... See more

Rated 5 out of 5 stars

Service is unmatched anywhere. They are your new personal stylist and tailor. Selection is overwhelming. You'd be hard pressed not to find something you must have. All considered you're gettin... See more

Rated 5 out of 5 stars

So far, this has been a terrific experience. I now have measurements perfected for both dress and casual shirts. Proper Cloth has a fantastic selection of fabrics and designs, so I can't see buying a... See more


Company details

  1. Men's Clothing Store
  2. Custom Tailor
  3. Formal Wear Store
  4. Men's Tailor
  5. Plus Size Clothing Store
  6. Tuxedo Shop

Written by the company

Consistently the highest rated custom shirtmaker. Easy custom sizing. Phenomenal customer service. Renowned quality. Two week delivery. Perfect fit guaranteed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

688 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(688)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase when you have expert advice and quick responses. Love the denim fabric and love the comfortable fit for me. Worth the price for me vs off the rack one size fits all. Continue to purchase more knowing the tricky shipping process due to tariffs

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

A very slick company

A very slick company; easy to use website for ordering; amazing selection and customization available; quality of materials is exceptional as is the craftsmanship

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

So far, this has been a terrific experience. I now have measurements perfected for both dress and casual shirts. Proper Cloth has a fantastic selection of fabrics and designs, so I can't see buying anywhere else. Next, I'll try out their suits, pants etc.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional clothes and service for unbeatable prices

The sales associate I worked with was very professional, friendly, and highly knowledgeable. She talked to me about what I am looking for stylistically in different clothing, asked me in-depth questions about fit, and she even invited me to bring in different pieces from other brands I already own and like, so she could measure them and help create different styles in my profile that we could use for references for future pieces. Then she's worked with me to try on the clothes I've ordered and make sure they are fitting right and helping to adjust them and remake them, so that I am ultimately getting exactly what I want. And the prices for all this I still can't believe. It is exceptional service and the clothes are high quality.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Huge returns on my investment

With a small investment of one's time, Proper Cloth gives you the tools and information needed to design beautifully tailored clothing. Their approach takes the guesswork out of buying custom tailored clothing and brings huge returns on your investment. You will not be disappointed.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Best MTM shirt option in the US

This is my third MTM shirt with Proper Cloth, and it will not be the last. I love love LOVE how easy it is to adjust things exactly how I want, and what I arrive is always just as described. I also love how easy they’ve made the remake process is, if it comes to that. No back-and-forth emails proving you aren’t lying.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Value!

Exceptional quality at this price point. The online measuring appointment was great. The associate was knowledgeable and nailed the fit as well as any tailor ever has for me.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Could not recommend more!!!

Proper Cloth is my favourite clothing company to work with. Their deliveries are always quick, often much faster than quoted. The measurements and quality are always good, and they’re always cut to the size quoted. If there are any challenges around my style or fit, they’re incredibly responsive and able to do an exchange or remake something. This has allowed me to get to a size that I’m really happy with. I just know that if I order from them, I’ll be happy with it. I could not recommend them more.

September 23, 2025
Unprompted review

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