I had a fantastic experience with Lauren at Property Hub Invest. She was incredibly knowledgeable and took the time to understand my situation and long term goals. I never felt rushed or pushed, just... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been working with Property Hub to grow my portfolio over the last 4 years. We've purchased some great deals that are performing well. Our portfolio manager,Steve is always on hand for advice or... See more
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This marks my second property purchase with Property Hub in the last 12 months. Although the 1st purchase was bumped in the beginning, there was drama with certain brokers; however, this time,... See more
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Hi Property Hub Team, This is my 2nd purchase via Property Hub, and my 3rd purchase, The Old Granary with PH, is hopefully to be completed in May or even April, fingers crossed. She’s a rea... See more
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Company details
Written by the company
We believe that to succeed in property, you need to arm yourself with the right knowledge and work with the best people. That’s why we created Property Hub. Property Hub is the UK's leading provider of property investment education and home of The Property Podcast. Our mission is to empower investors to achieve financial freedom through smart property investment strategies. With a team of experienced investors and industry experts, we focus on educating our community via podcasts, webinars, books and courses, to allow them to identify profitable opportunities and make informed investment decisions. But Property Hub is more than just education. Through Property Hub Invest we source off-market, discounted properties from some of the top house builders and developers in the UK. Our dedicated team hand-hold clients through the entire process: from reservation to getting the property let. We have a genuine desire to see our community of investors build lasting wealth, and we work hand-in-hand by helping them achieve just that. Whether you're a novice or a seasoned investor, Property Hub offers the tools, guidance and investment opportunities to start and build your portfolio and achieve your financial goals.
Contact info
1st Floor B, 117-119 Portland Street, M1 6ED, Manchester, United Kingdom
- 020 3322 9493
- hello@propertyhub.net
- www.propertyhub.net
Smarter property investing starts here
4.6
Excellent
430 reviews
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Very knowledgeable
Very knowledgeable, and a great team to work with. Thank you
November 15, 2024
Unprompted review
Reply from Property Hub
Thanks for your kind words! The team strives to be as informative and helpful as possible, so it’s great to hear you had a positive experience working with us. We really appreciate your feedback and look forward to supporting you in the future!
Very informative and thorough research…
Very informative and thorough research for each deal. Process very smooth with great care team. I went with all the recommended brokers, agents and solicitors and they were all great. Only had one slight hiccup and had to change solicitor to make things easier for the mortgage but even that was dealt with well with minimal effort on my part. They made the buying experience very easy. Will definitely go through them again.
June 16, 2024
Unprompted review
Reply from Property Hub
Thanks so much for your wonderful review!
We're delighted to hear you had such a smooth and positive experience with us. As part of our commitment to providing a smooth buying experience, we work hard to gather the perfect team, who alongside us, guide you through the process. It's fantastic to know that our recommended team, including the brokers, agents and solicitors, were able to make things easier for you, even when a slight hiccup came up that required changing solicitors. Handling those types of challenges efficiently, with minimal effort on your part, is exactly the kind of seamless experience we strive to provide. We look forward to working with you again in the future.
Seamless process and the team at…
Seamless process and the team at Property Hub are all amazing to work with! Definitely recommend
October 18, 2024
Unprompted review
Reply from Property Hub
Thanks Seb for the fantastic feedback! It’s great to know you found the process seamless and enjoyed working with our team. If you need anything in the future, don’t hesitate to reach out - we’re here to help!
Great first experience with Property Hub
This was our first investment experience with Property Hub and it has been really smooth all along.
As it's also our first buy-to-let investment, having a very extensive guidance all along the process and a wealth of knowledge to tap into was very appreciated and helpful.
Special thanks to Jawaad from the care team who went the extra mile when we needed an extension of the exchange deadline, and who relentlessly entertained all our queries.
Will definitely invest with them again!
October 14, 2024
Unprompted review
Reply from Property Hub
Thank you so much for sharing your positive experience, Nicolas!
We’re thrilled that your first investment journey with Property Hub Invest was seamless and that our team provided the support and expertise you needed. It’s also fantastic to hear that Jawaad from our Care Team made such a great impression, helping with the extension deadline and addressing all your queries. We look forward to working with you again on future investments!
Don’t invest via Property Hub Invest!
I had not one, but two property purchases fall through via Property Hub Invest - first in Sheffield and then again in Liverpool (both blamed on funding issues caused by the pandemic). The sales agent, Paul, left the company, so I had poor communication throughout (numerous times I’ve flagged that I’ve been left off of email distribution lists) - I’ve complained multiple times and always been (or felt) fobbed off. I’ve been fully refunded for the Sheffield property but now c.3.5+ years onwards, I’m now being sucked into having to litigate against the developer for the Liverpool apartment to refund my £10k+ deposit…The language around how your deposit is protected isn’t clear or reflective of the realities of the situation - and the support from PH Invest is arms length and impersonal at best.
Rob and Rob (who have a great podcast) seem to have spent years building up a loyal listener base, with the aim of exploiting them as best as they can. Either that or they’re stretching themselves way too thinly - how they’ve moved into creating and running a REIT with all of these ongoing issues is unfathomable. They just don’t care once the sale is made. Steer clear.
October 6, 2024
Unprompted review
Reply from Property Hub
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustrating experience. Unfortunately, investments can (and do) go wrong, but we pride ourselves on ensuring we can maintain a positive outcome for all our clients.
We’ll start with the Sheffield development: we share your disappointment with how things unfolded. While the developer had secured funding and construction was well underway, they faced unprecedented challenges with material costs and supply chain issues. When their funding terms expired before completion, they were unable to secure replacement funding. We know this was particularly frustrating given how close the development was to completion, but unfortunately, nobody could have foreseen the change in events and all affected clients, including yourself, received a full refund.
The Liverpool development: as you’re aware, your deposit is protected under warranty. This is currently going through the claims process, and as it involves a significant number of claims, a thorough review is essential, which means it's taking longer than we'd like. We're relying on the expertise of warranty providers, claims handlers, insurance underwriters and solicitors throughout this process, and despite our continued efforts to expedite things for our clients, the timeline remains outside of our control. We want to be clear about the litigation aspect - we've never advised clients that this was necessary to recover their deposit. In the spirit of transparency, we informed all clients that some investors had chosen to pursue litigation, ensuring everyone was aware of this option should they wish to participate. We have also been transparent regarding the refunding of fees.
We take our due diligence very seriously and always structure deals to ensure deposits are protected through warranties - we’ve rejected many deals where protection hasn’t been possible. However, we acknowledge that even with thorough due diligence, property investment carries inherent risks that can sometimes materialise despite everyone's best efforts, which has unfortunately been the case here.
Regarding the communication issues you’ve experienced, we're concerned to hear you feel you were left off distribution lists. We pride ourselves on maintaining clear lines of communication, and this falls short of our standards. If you could provide more details about your specific experience, we would be keen to investigate why this happened and ensure it doesn't occur again.
We’re happy to see you recognise our podcast as a valuable resource. We started this back in 2013 with the aim to demystify property investment at a time when others were charging thousands for property courses. Our mission was to provide free, accessible education to help people understand what property could do for them. This commitment continues today, and our expansion into property services, including the REIT, is a natural evolution of that mission – not an exploitation of it. As a team, we want to help investors succeed, and we care deeply about every client’s success, both before and after sales.
We understand these experiences have impacted your trust in us. While we can't change the past, we are actively supporting the warranty claim process and ensuring all affected clients receive their funds back. We remain committed to learning from these situations and improving our services, and we hope you'll give us the opportunity to demonstrate our commitment to this in the future.
Starts professional with a portfolio…
Starts professional with a portfolio manager. But If you don’t control your emotions, you’ll probably fall for the higher rate deal that comes later (they get paid % from the developer too). You’ll be told that the fastest to fill a form on the webinar will have priority so even if you had form auto fill on and rushed to fill, you’ll somehow still be late on the list. You’ll probably also be misinformed about what to expect on the form and hence lose out on some seconds finding things! You’ve been warned! If your desired property isn’t available by the time you’re contacted, expect an afternoon call trying to sell you something close but higher priced and on that same day! Clever emotional tactic to get you to buy some overstock at a higher price that they need to offload because you failed to secure something at a lower price earlier that morning. Don’t be an emotional buyer who’s rushed into things. Gutted with this experience. Have benefitted a lot from both Robs but this business model doesn’t appeal to a sensible investor.
September 25, 2024
Unprompted review
Reply from Property Hub
Hi Mo, thanks for your feedback.
We're disappointed to hear that your experience fell short of your expectations. Our aim is always to provide exceptional service and valuable investment opportunities.
We’re really pleased you’ve benefitted a lot from our education, and hopefully, this was also the case from the several hours our team spent with you offering personalised advice and answering your questions. We're proud of the free education we provide and also proud of the experienced team we have here helping investors achieve their goals.
We invest significant time and effort into sourcing deals and conducting thorough due diligence to ensure we only present opportunities we truly believe in. This careful approach, combined with the quality of the investment opportunity, often leads to high demand and oversubscription, as was the case with this launch.
We understand your frustration at not being able to secure the property you wanted, however, a ‘first come, first reserved’ approach is the only way to allocate property in a fair way. When demand is so high, the milliseconds matter. Your feedback about not knowing the form layout in advance is valuable, and we'll certainly look into how we can improve this.
As a result of the high level of interest, our team worked hard that morning to negotiate additional investment options. This was then presented to you. While we understand this may not have been your first choice, we wanted to give you (and other clients who missed out), the opportunity to invest in a similar deal. However, we recognise that this opportunity didn’t work for you.
We appreciate that the way we work may appear as a marketing tactic however, there is always such a high demand for our launches and there really is no fairer way of working.
We always emphasise the importance of making informed and educated decisions when investing - which is why we believe the level of detail we provide to clients, well in advance of launches, is unrivalled.
We’re sorry that you feel you had a negative experience with us and didn’t manage to secure the property you wanted. We hope that you’ll continue to find value in our content and perhaps give us the opportunity to help you with another investment in the future.
There is only one company I would ever…
There is only one company I would ever use to source a property on my behalf and it is Property Hub invest: really clear itemised breakdowns of cost, flexibility to use known professionals who are already well established in your personal network and fantastic communication.
Went through everything in detail and any question asked was ever too much.
September 23, 2023
Unprompted review
Reply from Property Hub
Thanks so much for your great feedback!
We're thrilled you had such a positive experience with Property Hub Invest. Providing clear, straightforward information and giving you the choice to work with trusted professionals is exactly what we aim for, so it's fantastic to hear that our hard efforts have made a lasting impression.
No question is ever too much - it's all about making sure you feel confident and informed. We're here whenever you're ready for your next investment!
The experience was complete in that…
The experience was complete in that your hand is held through the process and they have brokers and solicitors that know what they’re doing.
I would have preferred if there was better communication and updates with the process. There was delays with my project and updates were far and few in between and when I tried to call to speak with someone there’s never anyone to answer the phone which makes such a big investment worrisome.
I would love to give them 5 stars because I’m a big fan of the company but I feel like these are important details to get right. Too often big corporations are starting to hide their contact numbers or hide behind live chats and WhatsApp, with such a big chunk of money on the line Propertyhub shouldn’t be the same.
August 21, 2024
Unprompted review
Reply from Property Hub
Thanks for sharing your experience with us. We're glad to hear you had a positive experience with our team but we’re sorry to hear that our communications fell short of your expectations. We'd love to be able to identify you so we can investigate this further and see how we can improve. If you could get in touch with us at hello@propertyhub.net so we can look into this, we can see where we can improve our communication going forward.
Excellent Service and Developments
PropertyHub Invest is an excellent way to build your buy to let property portfolio. We have used the team for our latest purchase in Halifax and the process was seamless as a result of the extensive support provided by the PropertyHub care team. I would definitely recommend them to purchase your next off-plan property.
June 15, 2024
Unprompted review
Reply from Property Hub
Thanks for the kind words and for going out of your way to leave us a review, Jonathan. The whole team really appreciate your feedback and we hope to work again with you soon!
Huge thanks as always to Property Hub
Huge thanks as always to Property Hub! The entire team are always so helpful and friendly, would highly recommend!
May 17, 2024
Unprompted review
Reply from Property Hub
Thanks for the kind words and for going out of your way to leave us a review. The whole team really appreciate your feedback and we hope to work again with you soon!
Property Hub were great!
We used Property Hub as a great resource to learn more about property investing before purchasing our first BTL through their Property Hub Invest
service. They made the process so straightforward; someone was always on hand to answer any questions, big or small and really justified the fee. We will definitely be using them again.
Thanks to everyone on the PH team, but special thanks to Jawaad who was super responsive, and to Steve who helped educate us further at the start.
June 28, 2024
Unprompted review
Reply from Property Hub
Your review has made our day! Thanks again for taking the time to share your experience. We’re so happy that you enjoyed working with us and we look forward to working with you again!
My experience..
Purchased a property through Property Hub Invest after being a long time listener of the Property Podcast.
The introduction and the strategy meeting was very good, I was excited.
I decided to move ahead with a deal in Liverpool’s Baltic Triangle, a place tipped for capital growth by Property Hub Invest. This property was purchased off plan, with a 10% deposit, which I was comfortable with.
Unfortunately covid then hit, rocking every market imaginable. This of course wasn’t Property Hub’s fault, however their mortgage broker and their team handled it very badly. Due to the change in circumstances, some people who went through with this development lost their deposit, luckily I managed to get funding but I did have to find an additional £15,000 to put in the deal. Again, I understood this wasn’t Property Hub Invests fault, it was just handled very badly, slow reply times, no returned called etc.
Once the property was ready, there was a very long list of issues, which eventually got sorted one by one.
The developer has since gone bust, therefore not liable for anything that goes wrong in the building.
I’ve had the property tenanted ever since, which is great. The rent has also increased each year since I bought it, which again is great.
The property was advertised as being worth £145k at market value and I purchased for £128k. I’ve literally just got off the phone to a couple local estate agents and they suggest the property is worth £140k now - not great. The agent also said to me that they’ve tried to sell a few properties in this block and due to the high amount of investors in the area, the lenders are struggling to lend on it, that coupled with high interest rates currently, it’s a difficult sale.
I paid £5k for the sourcing of this! I thought the fee was very expensive but due to the trust I felt I had, I was happy to proceed with the hope the capital appreciation would level out the playing field.
Overall, the deal is ok. Would I buy it again if I had all the figures in front of me? No.
Would I use property hub invest again? No.
I felt the projected numbers weren’t accurate and when I needed reassurance and solutions to the various problems that came up, they weren’t there.
I don’t think they are a bad company, it was a very difficult situation but I can’t help but feel let down unfortunately.
I would’ve been better off buying a 2 up, 2 down house, without a sourcing fee.
Proceed with caution.
August 25, 2023
Unprompted review
Reply from Property Hub
Thanks for being a longtime Property Podcast listener and for giving Property Hub Invest a go. We're genuinely pleased to hear that the introduction and strategy meeting got you excited – that's exactly what we aim for!
Now, let's address the elephant in the room: that 1-star review. We understand your frustrations, and we're disappointed your experience hasn’t lived up to your expectations.
Property investment can be a bit like British weather – sometimes sunny, sometimes rainy, and occasionally you get caught in an unexpected storm. In this case, that storm was named COVID-19.
That pandemic threw a spanner in the works for everyone, including our mortgage broker team. Communication could have been better, and for that, we're genuinely sorry.
Now, let's look at some positives (because there's value in balanced feedback). You've had consistent tenants, and the rent's been increasing each year. That's pleasing to hear, and I am sure those increased rental profits are welcome. It’s a great location and I am not surprised rental demand is strong.
Even though the developer went bust, we were still able to navigate you through that tricky situation and although the couple of valuations you’ve had haven’t been as high as you’d hope, you’ve still made money compared with your purchase price.
Property values can be unpredictable, but it's important to remember that property investment is typically a long-term game. Give it time, and the results might surprise you positively.
We're not claiming perfection – no property investment company is. But we are committed to continuous improvement. We've taken your feedback on board and made serious enhancements to our communication and support processes.
Regarding the 1-star review, we're not asking for a complete turnaround. But given the positive aspects you've mentioned – the initial excitement, consistent tenants, rising rent – perhaps you might consider if it truly reflects your overall experience? Just a thought to ponder.
We're always open to further discussion about your experience. We're keen to learn from every investor interaction, aiming to turn challenges into future success stories.
Thank you again for your honest feedback. It's investors like you who keep us striving for better, and in the property game, that's invaluable.
Best wishes
Rob Bence
Very helfpul and responsive care team
I bought a flat with property hub and the team helping with the purchase and through the process of getting the property ready to be let out is very good, helpful and responsive
July 20, 2024
Unprompted review
Reply from Property Hub
Thank you so much for the kind review! Your support really means the world to us, and we're dedicated to ensuring your future experiences with us are just as positive.
This is my first time buying property…
This is my first time buying property through a sourcing company, and Property Hub made the whole process very easy and stress-free. I’ll intend to make my future purchases through them.
July 20, 2024
Unprompted review
Reply from Property Hub
Your review has made our day! Thanks again for taking the time to share your experience. We’re so happy that you enjoyed working with us and we look forward to working with you again!
Two properties bought and rented, I'm very happy!
I've just completed on a house and a flat with Property Hub in two different locations/developments. The house completed pretty much to the day of the date that I was originally given. The flat was delayed by a few months, but that wasn't down to Property Hub at all.
For both purchases, the communication, resources, advice and process to purchase has been exceptional. I can't fault it! I've been kept proactively informed throughout, and any time I've had a question or issue they've responded very quickly and effectively.
My properties are fully managed by the letting agents recommended by Property Hub. Within 2 weeks of each completing I've had an offer to rent, with one of them renting out at 10% higher than the guide price!
If you're time poor like I am then I highly recommend using Property Hub... if it wasn't for them I'd still be looking to invest in who knows what!
July 19, 2024
Unprompted review
Reply from Property Hub
Thank you so much for the glowing review! Your support really means the world to us, and we're dedicated to ensuring your future experiences with us are just as positive.
Property hub have delivered more than…
Property hub have delivered more than they promised, and they promised a lot !
Can’t fault them in any way . Knowledgeable, available all the time , friendly .
May 25, 2024
Unprompted review
Reply from Property Hub
Thank you for the glowing review! Your support means the world to us, and we are dedicated to ensuring your future experiences with us are just as positive. Much appreciated!
Do not trust their valuations
Decided to move forward using the companies services to expand my portfolio and to purchase a 2 bed apartment which they were advertising to me.
They had valued the property at £175k.
They even negotiated a better price with the developer offering me the property for £154k.
This obviously sounds great but was required to pay a consultancy fee for this up front. When the surveyor finally went to value the property they came back telling us it was worth £140k.
I explained I wasn’t comfortable given the circumstances. I was pulling out of the deal and would like a refund on the consultancy fee. Given the above and taking into consideration the size of the difference 35k from their valuation.
They told me the surveyor was wrong and I should find a new one. Explained given the size of the variation i was not comfortable doing this.
They have refused to refund any of the money.
I would be vary wary using their services, and not pay them any money until what they have told you transpires to be true.
July 12, 2024
Unprompted review
Reply from Property Hub
Hi Nick,
Thank you for taking the time to share your feedback. We value your opinion and are sorry to hear that you were dissatisfied with your experience.
Property Hub is fortunate to have a broad view of the market as we’re exposed to hundreds of valuations each year. And while we respect the expertise of surveyors, it’s important to remember that they are human and, on rare occasions, can make errors in their assessments.
In this particular case, it appears that a single surveyor may have undervalued the property, as this valuation did not align with those of other professionals who visited the site and valued the property at the expected price.
When we see this type of discrepancy, it typically suggests an issue with the surveyor's assessment rather than the property itself.
Because of our experience, we’re well-equipped to recognise when a property has been incorrectly valued and assist our clients in challenging such results.
Before you decided to withdraw from the purchase, our Care Team offered several options to help overturn the valuation at no additional cost to you. This included providing comparable valuations that could have been used to appeal the surveyor’s decision and negotiating extra time with the developer to submit a new application.
We also secured an agreement for the developer to cover the costs of this process. We were confident that had you pursued this route, a second survey would have confirmed the property's true value.
We understand your decision to withdraw from the purchase, but we stand by our original assessment and the services we provided.
Unfortunately, given that the discrepancy lies with the surveyor's evaluation and not with our advice or service, we are unable to refund the consultancy fee.
We do hope that you consider our explanation and give us another opportunity to assist you in the future.
positive experience
My experience with Property Hub was largely positive. Their communication was excellent, consistently keeping us informed. The team is well-rounded, with access to solicitors, mortgage brokers, and letting agents, which greatly simplifies the process. Although we encountered a hitch when our solicitor had to be changed due to issues with the Land Registry, the transition was handled smoothly. However, I advise approaching their claim of purchasing well below market value with caution and recommend conducting your own research and due diligence.
July 9, 2024
Unprompted review
Reply from Property Hub
Your incredible review has brightened our day. We're so glad to hear that our efforts have made an impact on you. We're excited for the opportunity to exceed your expectations again in the future. Thanks again!
Highly recommend Propertyhub and the team
I’ve bought three properties via Propertyhub and the first has just completed. Good support throughout. I’ve been able to ask questions and get quick responses. I raised an issue with them about the property (issues aren’t uncommon with property so I wasn’t worried about this) and they worked quickly to resolve. Highly recommend.
July 8, 2024
Unprompted review
Reply from Property Hub
Wow! Thanks for such an amazing review. Your feedback is invaluable to us, and we’re excited to keep providing you with exceptional service.
Excellent investment company
Honest, reliable and trustworthy.
Definitely will be doing business with Property Hub again
July 1, 2024
Unprompted review
Reply from Property Hub
Thanks for the kind words and for going out of your way to leave us a review the whole team really appreciate your feedback and we hope to work again with you soon!
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