Proplates Reviews 

751
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials and well-made custom designs that perfectly match their requirements. Many people appreciate the fast delivery and superb packaging, ensuring items arrive promptly and in excellent condition. However, some customers also noted issues with order accuracy, such as receiving incorrect items or different specifications than expected. A few other people also felt that customer service was poor, citing a lack of communication, slow responses, and difficulties with order inquiries or cancellations, sometimes describing it as non-existent.

What people talk about most

Product

Users describe positive interactions with the product, often praising the quality and appearance of the... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent materials and printing,... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with the accuracy... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb start to end service. Many options available on the website, I could have opted for the standard plates which are great value, however I choose the more expensive replica replacement plates... See more

Rated 5 out of 5 stars

Excellent customer service. I made a mistake on my order and was contacted to ask if it what I really wanted. I then knew I had made an error and replied with relevant information. Sorted ! I would... See more

Rated 5 out of 5 stars

Excellent service. Recreated the original dealer plate for a 1997 motorcycle. The bike was a stolen recovery, and the plate was badly damaged, so from photographs of what was left, and clues provided... See more

Rated 5 out of 5 stars

I have been looking to have the original plates on my classic Renault remade and was worried about replacements not being the same. I decided to use ProPlates and I am delighted with them. They made a... See more


Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Build your own Replacement Number Plates and Quality Custom Show Plates for your car with our Number plates maker - Free Shipping.


Contact info

3.8

Great

TrustScore 4 out of 5

751 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(751)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I made a mistake on my order and was contacted to ask if it what I really wanted. I then knew I had made an error and replied with relevant information. Sorted ! I would defo recommend proplates for due diligence and forward thinking. Definitely use them again and definitely recommend. 5 stars.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

SHOCKING CUSTOMER SERVICE

Theyve replied below, but then send me an email saying until they have an image showing their batch code, which was sent last Wednesday, and confirmed as received, that they will not proceed.

This company don't know what day it is let alone how to deal with a very simple dispute. The items defective, I require a refund, offered to return last Monday, still ongoing. Received no freepost label, address, or return instructions, and all correspondence to prove. Just a response here full of lies.

Bought from these for years without issue, this set came with gel lettering peeling off. Contacted immediately on delivery and sent images.
4 days later I get a reply saying this doesn't happen to their plates. Asking for full images, sent full images but angled so you could see peeling.
Another 2.days later says they're not their plates the can't see their unique ref on them.
Another set of images and another 2 days, now that they've been proven as theirs they say return them rather than just refund. Bearing in mind I already asked 5 days prior to return for refund.
Live chat DOES NOT RESPOND. NO PHONE NUMBER, AND EMAIL REPLIES EVERY 24-48 HOURS.

NOT INTERESTED I RESOLVING, BUT £51.99 NOT CHEAP, AND THEY ARRIVED DAMAGED.

AVOID IF POSSIBLE.

STILL AWAITING REFUND. WILL UPDATE WHEN RESOLVED.

November 7, 2025
Unprompted review
Proplates logo

Reply from Proplates

Hi Mr M Smith,

We’re sorry to hear you feel disappointed, but we do want to clarify the situation accurately.

When you first contacted us, the photos provided did not show our product or our mandatory front-printed manufacture code, which is required for any refund, warranty check, or replacement. We requested a full image only so we could verify that the plate was made by us—this is standard procedure for all customers, and ensures we can resolve issues quickly and fairly.

After several photos were sent that still did not show the code or the full plate, we requested one clear image of the entire plate showing:
• the reported issue, and
• the Pro Plates manufacture code.

This is the only way we can confirm authenticity and process a refund under our warranty policy.

Once we finally received a photo showing the full plate and the code, we immediately advised that the item could be returned for a full refund. This is part of our standard returns procedure and is also required by payment providers for refund validation.

Regarding response times: our support team answers all messages in the order received, normally within 24 hours (excluding weekends). We do not offer phone support, but our email and live chat are fully operational and monitored daily.

We are more than happy to complete your refund as soon as the item is returned, and we have already provided return instructions. As soon as your plates are received back, your refund will be issued promptly.

We take quality control and customer service very seriously, and we’re here to help resolve this for you.

Please let us know if you need any further assistance—we’re ready to help.

Rated 5 out of 5 stars

I decided to get my front bumper…

I decided to get my front bumper resprayed due to a few stone chips and it seemed like a good opportunity to get the holes filled from the traditional number plate and try a sticker plate. I looked at a few different websites and Pro Plates seemed to be the most simplified. I placed the order last Thursday, paid for delivery within 1-2 business days and it arrived today which is Monday. The plate itself was very easy to apply, I was wary that air bubbles might be an issue but it was very easy to fit and I’m extremely happy with the result. I would definitely recommend to others.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Team

The team replied instantly and were helpful and patient when I had issues with SVGs on my end.

I recommend using them and I will use them in future.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Pro plates made up a new dealer sticker…

Pro plates made up a new dealer sticker and reg plates to match for my Alfa GTV. The only examples I had of the sticker and plates were poor versions off the internet, but pro plates managed to re-create new ones, perfectly.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Superb end to end service

Superb start to end service. Many options available on the website, I could have opted for the standard plates which are great value, however I choose the more expensive replica replacement plates for my vehicle. Attached relevant photos and detailed my requirement as requested. Within 24 hours I received an email picturing the new plates, sent confirmation and received the plates (standard delivery) 4 days later.
Brilliant service.
New plates are spot on, packaging and delivery superb.
Excellent could not be happier. Thank you.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Not sure why such a low score

Not sure why such a low score, had some dealership plates made with my own design, ordered on sat, got back to me with the first draft early monday morning, asked for a slight change (talking a few pixels difference) which they obliged to do with no fuss and sent a second draft the next day. Fair enough the communication was abrupt and straight to the point but I don't really mind as long as the job gets done. Agreed on design layout and they arrived on thursday morning. Well packaged and they look great.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pre and after sales.

Excellent presales interaction and particularly exemplary and effective after sales with Daniel.

Pro Plate are consistently high end manufactures with the added bonus of personalised products.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good plates

All ways get my plates from them well made fast delivery good prices well happy with

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Serious lack of communication!

Ordered plates from this company and more than a week later nothing. No answers to any of the emails I have sent requesting an update, and even more helpfully the number listed on the website to contact them is out of service. So I am out of pocket, no plates and not a word from the company. Seems incredibly suspicious!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome plates

Amazing plates, look fantastic, easy to use designer on the website making them how you want. Definitely recommend

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 3 number plates cost over £40…

Ordered 3 number plates cost over £40 got one plate and two stickers had a reply that’s what was ordered could have bought the stickers for a fraction of the price !
Totally ripped still need the plates got to buy else ware now … get rich quick company avoid.. I buy loads of plates for cars and van thought I give these a try … lol 😂 what a sausage I am … be warned guys .. loads of good reliable company’s out there

July 23, 2025
Unprompted review

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