Proscenic Reviews 

The machine worked for more than 10 months. But when of it's bend pipe inside the roller head module failed , I tried to contact their support services for replacement as it is under warranty. But they flatly refused to give warranty and proposed me to purchase a new head assembly. Very frustrating experience. Finally they have proved that they are a Chinese brand and not reliable.

best expierence with proscenic, my vacuum p12 failed to start, and even after warranty proscenic suggested to send me new proscenic p13 for small charge

I bought a robot cleaner model M6 PRO on 2021 November 27.

Everything was quite working till a few days ago.
The company decided to shut down the app to control the cleaner, forcing you to buy a newer one.
IT’S PLANNED OBSOLESCENCE!

I FRIENDLY RECOMMEND EVERYONE NOT TO BUY FROM THIS COMPANY! They want to Scam you!
Technical features and usage as average for the market. Except for a lot of issues with the cleaning map, with the consequence that the robot seems lost around the house it used to navigate till a few days before. To solve this issue it was necessary to create a new map and let the robot explore the house as a new one. Customer service never replied about this.

This is the service for Devices from their “premium” legacy, imagine how they can make last the “standard ones”.

Been waiting 7 weeks for a battery replacement for a vacuum. Item stuck in Woodridge Illinois for 16 days no movement. Sellers excuse Black Friday, delaying Customs because it was a battery. Keep telling me to wait a little longer. Was promised a refund not getting it I suspect the tracking is bogus as I know the company is.

We purchased a Proscenic X1 robot vacuum last year but are unable to purchase either replacement dust bags or brushes. I did order a pack of bags directly from Proscenic, paid upfront but they never arrived. Proscenic have now disconnected their helpline and blocked emails. The telephone number is disconnected and I tried two of my email accounts, both blocked! They are quite frankly Con Artists!

Had an amazing experience with their customer service: my delivery was missing few accessories items and as soon as I contacted them they sent me all the goods. The product are great and the price is really competitive

I bought an Proscenic T22 Air Fryer at Amazon.uk on June 24 2023.
Two weeks ago, the air fryer suddenly stopped working while frying potato wedges. I don't know why. I've checked the energy, looked at the printmap inside the fryer, I've let it cool down. Nothing helped, it doesn't work any more.
So I've tried to make contact with Proscenic from the supportpage of Amazon to learn if they are familiair with this problem. And hopefully have a solution. But I got no response at all, not even after a gentle reply after a few days.
If this is the kind of support Proscenic gives tot (international) customers, than I'm definitely not a fan. I won't buy again any product of Proscenic.

I've had the cordless P11 for 3 yeas and the battery needs replacing. Very expensive online so I emailed customer support. And this is where everything started getting really strange.

First, they said the battery replacement is £30 incl shipping. Thought that was actually really reasonable and I'm happy with it. However, they wanted me to pay to a personal paypal account, not related to Proscenic and then send a screenshot with the confirmation. Huh?

here's the email:

"The battery costs £30(including shipping).

If this works for you, please make the payment to our PayPal account at sarahhuang808ATgmail.com .

After completing the transfer, kindly take a screenshot and send it to us. Additionally, we will need your email address for the transfer.

We'll arrange the delivery as soon as we confirm the payment.

To ensure that delivery is arranged as soon as possible, please fill in your address in the following format.

--------------------------------------------
Recipient's name:
Phone number:
City:
Province:
Detail address:
House number:
Postal Code:
--------------------------------------------
We look forward to your early reply.

Have a wonderful day!

Sincerely,
Proscenic Support Team

Chloe NAM Servicedesk Administrator
Email:service-ukATproscenicDOTcom
Address: Hongleong Tech Park
Web: wwwDOTproscenicDOTcom"

(edited email / website as trustpilot doesnt allow links/emails)

I checked again and this really seems to be the email from their website. I also noted on their website the very same battery costs £45.

I have asked them for an invoice inlc company registration etc - no response yet.

I'm just put an order through for a Shark. Even if it's only £30 - I'd rather not waste that money sending it to some dodgy customer service agent with a personal paypal account that doesn't have access to a secure online payment system.

STAY AWAY FROM THAT COMPANY

Never again.
Extremely bad. I have bought a M7 Pro robot vacuum. All of the sudden you can't download the app anymore and therefore only use the robot with the remote. Something to do with a license on the app. I have bought the robot because I want to put in a schedule AND forbidden areas. Which are now all NOT possible. It was an expensive robot and therefore it should work. Ridiculous I find it. Contacted support and they said they don't have a solution now nor do they know when it will be. ABSURD!!

We have 2 Proscenic M7 Pro they have worked for 1 year without trouble.
One day it started to stop in the middle of the task, we tried to reset it, and now a half year later they are still not working??!!!!

We have tried the old apps, seems not to work anymore. The new app is loading, and when we come to 100% it say network fail. Our network is 2.4Ghz !
We have now tryed each unit to setup at least 50 times and no luck.
Your support seems to just waste our time, and no serious help.
This is a scam product!!!

the defective motor product was replaced, I continue to use it with great pleasure, thank you

i've bought a floorbot X1 and it's very useful, the price was really convinient and it gives me an important help to keep my house always clean

Customer support was very helpful.
My M7 Pro robot did not connect to the app. 2years ago it disconnected from the app and would not connect to it anymore. I have tried everything. I did excactly as I did for 2years ago. I selected home WiFi & enter password, then selected robot WiFi that connects normally and then connection continued for 100% and the result is FEILED.
I thought maybe it was due to low / weak battery. But changed battery is a new one.
I changed wifi password from 13 to 12 symbols. I thougt maybe that will help. But still there was no luck. Connection error was 10102.
Then I was advised to use "Proscenic Home" to try again. Use a toothpick or needle to reset the robot.
But then I had problem selecting home network. I just couldn't select home wifi.
And to the end redownloading app, reset and turning off bluetooth helped to connect to the app.
Thanks Customer support for their help.

The online support promptly replied to my query. They asked questions about my issue, and I felt assisted. The online support identified the root cause of the issue and I was able to easily fix it. Thank you!!

I had problem with my vaccum robot and customer service answered me really fast. Jo was really helpful. I'm highly satisfied

Very happy with the support on these products. I had an issue with one of our 3 robot hoovers (an M8 Pro in this case)
Shortly after contacting support via the app, they got back to me with recommendations on how to resolve the issue.
I am happy to report that the hoover is now doing it's job again.

Proscenic Support (Cora EMEA Servicedesk Administrator) was very polite, analytical and responsive to my issue. It was resolved quickly and properly. My Proscenic P12 is working perfectly again. Great job Proscenic Support!!!

Problem was solved pretty quickly:) thank you very much!:)

Very good service. A few days later, they contacted me regarding help with a robot failure, which, thanks to the support, I managed to repair on my own.

I reported a problem with the vacuum cleaner, after diagnosing the problem a new part was sent for free. Very good contact.