Proshop Reviews 

3,722
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Ordered christmas gilf and it should have been arrived before christmas, but it didn't. But that's not all, speakers are still missing and seem like courier service don't know where my package is. W... See more

Company replied

Rated 5 out of 5 stars

Other shops were selling very exact same product more expensive. ProShop was the only one with this price. Shipping was around 5 working day which is okay. I expected a bit faster, but in the product... See more

Rated 5 out of 5 stars

Great electronics shop, with free shipping to Finland. Here, I frequently find the best deals, much better than elsewhere. Also, I had to return an expensive item once, which had shipping damage. It w... See more

Rated 5 out of 5 stars

Ordered my new GPU on a Saturday when it was NOT in stock. It arrived on Friday with a bank holiday in the middle, which was beyond expectations. The Inno3D GPU itself works great, I jumped straig... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Laaja valikoima, halvat hinnat ja nopea toimitus – Proshopilta löydät aina ajankohtaisimmat tuotteet parhailla hinnoilla.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 82% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(3,722)

653 reviews in the last 12 months

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Rated 1 out of 5 stars

Order is unpredicted

Don't expect the order to be processed during 1-2 days. I ordered a Nokia G21 at 1/3 as the price is competitive to other stores. It has still been processing until 4/3 without any update.

What I don't like is the order says it'd be delivered at 08-03-2022 - 11-03-2022 but one day after that, the website siliently jumps to 1 more day later. Who knows what's next.

March 4, 2022
Unprompted review
Proshop logo

Reply from Proshop

Hello,

And thank you for your valuable feedback.

Only products in our own stock can be handled and shipped within 1-2 days. The product you ordered was not in our own stock, so the order waited for the product.

The order information message you received indicates the estimated delivery time to you. Estimated delivery time is not accurate time and unfortunately there can be delays in that, even though most of deliveries are in time. The product you ordered was unfortunately delayed. Our apologizes.

You are always welcome to contact us, if there is something unclear or you have questions. We are happy to help.

Best regards,
support@proshop.fi

Rated 5 out of 5 stars

Reliable source of gadgets in the shortage!

I ordered my PC from this site. The prices are very good and they provided modification to the systems too! unlike any other OEMs, some modifications are very important such as power supply grade and SSD brand and capacity. I was long looking for a system with Ryzen 5 and RTX 3060ti graphics. Only this site provided me with such configuration. All other alternatives had either Ryzen 7 or did not have 3060ti.

However, options are a bit limited on what products you are allowed to select. For instance I would have bought a Nactua CPU cooler if they had any or would bought a Fractal case.

My order arrived exactly at the first day of estimation which is suprisingly good!

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

This was the website with the cheapest…

This was the website with the cheapest price of the product I was looking for! The delivery was very fast, it came much earlier than expected and the product is also exactly as expected. Thank you! (Ordered from Finland)

June 4, 2021
Unprompted review
Rated 1 out of 5 stars

I got an email that my order has been…

I got an email that my order has been pushed forward two times, after 2 weeks went by i got another email saying i will not be recieving my order?? Would not recommend this to anyone.

May 13, 2021
Unprompted review
Proshop logo

Reply from Proshop

Hello Alexander,

Thank you for your feedback.

I am sorry that we could not deliver your order.

It sounds like the product you ordered was not in our own stock and therefore the delivery time was longer. We have been waiting for the missing product from our supplier and later on got information, that we can't get the product. Sorry for the disappointment

Have a nice day!

Best Regards,
support@proshop.fi

Rated 2 out of 5 stars

Replacement for broken monitor took over a month to get

We bought a Dell monitor but it was broken on arrival. We immediately shipped it back for repair, using the return address to the Finnish Proshop address that they had provided. However, they sent it on to the Danish Proshop, and it was then from there sent to a third party. It ended up being more than a month before we got it again, and we also had to carry it from the post office rather than have it delivered to the door as the original shipment was. If we had instead used our right to cancel the purchase and had immediately bought the same monitor from a different shop, we could have gotten it in a fraction of the time. We will not buy from this shop again.

As to their answer below, I did not misunderstand anything. I followed all their instructions on their website for how to handle complaint cases. I created a complaint case with their support before I sent anything. They did not inform me about the Dell program. And the Finnish return address was the one provided by ProShop themselves in relation with the complaint case.

March 29, 2021
Unprompted review
Proshop logo

Reply from Proshop

Hello Rune and than you for the review

We are sorry to hear that you are disappointed with our service. We are sorry that you have misunderstood that we have an office in Finland. We are a Danish company and we locate in Denmark. It takes approximately 10 working day to receive the return parcels here, unfortunately. And most often warranty cases are handled by an external service center. We of course try to handle all the warranty case as fast as possible and we are sorry that in your case it has taken longer time.
It is also good to contact our support before you send the item to us. For example, your screen has 3 years Advanced Exchange service from Dell, so you could had handled the case directly with them in Finland.

However, we hope we can serve you better in the future. Have a nice spring.

Best regards,
support@proshop.fi

Rated 1 out of 5 stars

Very slow service

Very slow service. Takes week to get the packet packed, even everything is in stock. Prices are ok. There are better alternatives for the same price. Would only order here if you don't have any other choice.

March 9, 2021
Unprompted review
Proshop logo

Reply from Proshop

Hello Joe,

Thank you for your feedback.

I am sorry that the delivery has taken time.

Normally an order is packed and sent the same day or next day If we have products in our own stock. During weekends there are no deliveries to Finland so orders made during a weekend are sent on Monday.

It sounds like the product you ordered has not been in our own stock and therefore the delivery time has been longer. We have been waiting for the missing product from our supplier.

Have a nice day!

Best Regards,
support@proshop.fi

Rated 5 out of 5 stars

Got the product on time

I received my order on time and their customer services was also helpful in answering my question. Product, I bought was quite cheaper than the market and they also packed it well for shipment.

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

Prompt service and fast delivery. Nice job!

I had a specific coffee brewer in mind to replace the old one. Because I have used Proshop earlier I did consider it the best choice. I couldn't see any Covid impact in service and delivery. I got estimated delivery date and the parcel came even one day earlier than promised earliest delivery date.
Product info and technical details but also delivery details gave me enough info which made the purchase decision quite easy.

February 10, 2021
Unprompted review

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