Proshop Reviews 

3,721
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Ordered christmas gilf and it should have been arrived before christmas, but it didn't. But that's not all, speakers are still missing and seem like courier service don't know where my package is. W... See more

Company replied

Rated 5 out of 5 stars

Other shops were selling very exact same product more expensive. ProShop was the only one with this price. Shipping was around 5 working day which is okay. I expected a bit faster, but in the product... See more

Rated 5 out of 5 stars

Great electronics shop, with free shipping to Finland. Here, I frequently find the best deals, much better than elsewhere. Also, I had to return an expensive item once, which had shipping damage. It w... See more

Rated 5 out of 5 stars

Ordered my new GPU on a Saturday when it was NOT in stock. It arrived on Friday with a bank holiday in the middle, which was beyond expectations. The Inno3D GPU itself works great, I jumped straig... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Laaja valikoima, halvat hinnat ja nopea toimitus – Proshopilta löydät aina ajankohtaisimmat tuotteet parhailla hinnoilla.


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4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 82% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(3,721)

651 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything went perfectly!

Everything went perfectly! I only have excellent experiences from Proshop. Competitive prices and reliable service. Some delays with deliveries may occur, but these are within expected time frames.

June 2, 2025
Unprompted review
Rated 2 out of 5 stars

TV came in promised time = two stars

TV came in promised time = two stars. But screen had huge hole. Package looked mostly intact - there might have been bump marks or then it was just dragged in cargo floor by PostNord. Hard to tell. Returning was difficult due poor instructions in web - you are forced to create account for spamming. Proshop have kept the returned TV for a week and they have not opened the package to see obvious reason for reclamation. Granny is now third week without TV due slow operation - fourth week starting. Getting hard to explain why.

June 19, 2025
Unprompted review
Rated 2 out of 5 stars

very slow - only shipped after 23 days

The item wasn't even shipped until 23 days after I had ordered it. The price was a few euros less than competitors', but not worth that long of a wait! Anyway, the item did arrive as described when it finally came.

April 5, 2025
Unprompted review
Proshop logo

Reply from Proshop

Hello and thank you for the review

You have ordered an item that had unknown delivery time. That often means that the delivery time might be long. You can always check the estimated delivery time for the product from our page before you order the product. If the product is in our stock, we will ship the item same or next day. We have got the item in stock 23 days after you placed the order.

Have a nice day.

Greetings, support@proshop.fi

Rated 4 out of 5 stars

Good alternative

Not the fastest delivery times and sometimes incorrect estimated shipping dates, but good prices and offers, wide product selection. A good alternative for the Nordics.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with customer support!

I had an excellent experience with customer support. They resolved my issue perfectly and even sent me a replacement videocard due to the unavailability of my original order. Their service was prompt and professional.

The only concern I have is the prevalence of bots buying out graphics cards instantly. When I attempted to purchase a different model, it was sold out within a second due to automated scalping. A potential solution to this issue could be requiring ID verification for purchases of rare and high-demand items to ensure fair access for genuine customers.

Overall, I'm very satisfied with the support I received, but I hope measures are taken to prevent bots from dominating the market.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Refurbished Thinkcentre

Fast delivery, received item ( a refurbished mini pc) was in better condition than I dared to expect. All in all, a pleasant transaction.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, no problems with this MSI X870 Tomahawk motherboard.. It was different with the Asus ROG Strix B650E-F I bought, which did not want to display an image on the screen if more than 1 memory stick was used.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a watch and it broke within…

Bought a watch and it broke within warranty period.

I made a comprehensive breakdown of the fault so it should be very easy to test. Sent it to their warranty service. Somehow they managed to not find the fault or they just didn't even bother to take a look.

After a month they sent me a reply asking if I wanted to get the watch back with nothing done to it. Because in their opinion nothing was wrong with it. Or they'd scrap it. Of course I wanted the watch back, maybe it had miraculously mended itself during the long long month before they bothered to take a look at it.

After some more waiting the watch arrived back, and I put it on and almost was amazed that it might work. But after around 5 minutes it started doing the stuff for which I sent it to the warranty service in first place. Random shutdowns. Tested it about 10 times and it kept shutting down / overheating within 20-90 seconds after booting it.

So I made a video about the issue, clearly showing that the problem is there just as I explained them the first time I sent the watch to them. Sent the video with further explanation to their support and the response I got was along the lines of:

"Too bad your watch still isn't working. You must do another reclamation claim and sent the watch to us again, have a nice day"

If they didn't read / test what is wrong with the watch the first time why would it be any different this time I wonder and as their warranty service takes ages to not look your stuff, my warranty time will probably run out before they even take a "look" at it the next time.

I tried to ask for further information about this stuff but they won't respond anymore or it just takes another month or few again.

On a positive note, the price was pretty good when I bought the watch but if they omit their obligation on the warranty side of things, I can't really give anything short of 1* and never buy from them again.

tldr: I paid for a product which broke within warranty time and they didn't fix or replace it. In essence stealing.

February 10, 2025
Unprompted review

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