Proshop Reviews 

3,722
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Ordered christmas gilf and it should have been arrived before christmas, but it didn't. But that's not all, speakers are still missing and seem like courier service don't know where my package is. W... See more

Company replied

Rated 5 out of 5 stars

Other shops were selling very exact same product more expensive. ProShop was the only one with this price. Shipping was around 5 working day which is okay. I expected a bit faster, but in the product... See more

Rated 5 out of 5 stars

Great electronics shop, with free shipping to Finland. Here, I frequently find the best deals, much better than elsewhere. Also, I had to return an expensive item once, which had shipping damage. It w... See more

Rated 5 out of 5 stars

Ordered my new GPU on a Saturday when it was NOT in stock. It arrived on Friday with a bank holiday in the middle, which was beyond expectations. The Inno3D GPU itself works great, I jumped straig... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Laaja valikoima, halvat hinnat ja nopea toimitus – Proshopilta löydät aina ajankohtaisimmat tuotteet parhailla hinnoilla.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,722)

651 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer oriented service!

Great customer oriented service! They called me back, helped to solve my Laptop selection mistake. I just payed the small difference and they sent me the model wit larger Memory. Fast and best possible solution. Thanks a lot.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

the product was never delivered

the product was never delivered. after constant follow up the postal service agreed that it was lost. The package contents were important for my follow up trip and had to cancel it since it was not delivery. I suffered huge loss due to this. And after one week they told me that it was lost. There is no proper communication between proshop and the delivery partner. Customer service is not good as well.

May 27, 2024
Unprompted review
Proshop logo

Reply from Proshop

Hello and thank you for the review.

We are sorry to hear that you feel our service is not good.
We are also sorry that the package is lost. In such cases, it is a good idea to contact the sender immediately (us). The carrier is unable to make a new replacement order to replace the lost one. We will immediately inform the carrier of the lost package once the customer has contacted us.

We want to wish you a nice day and hope that we can provide better service next time.

Greetings,
support@proshop.fi

Rated 3 out of 5 stars

Product out of stock while website said in stock.

We ordered just above the limit for free shipping. Everything was in stock until a few days later. One of the products wasn't available. Strange by itself, but by accident I discovered that the shipping date was moved for a month!!! So after calling, I let one product, which was out of stock, be removed. Unfortunately, after this, they charged me for shipping, which was a bit unfair seeing their product went out of stock after I ordered.

May 6, 2024
Unprompted review
Proshop logo

Reply from Proshop

Hello and thank you for the review

We are sorry that the delivery time for one product has changed. This may happen when the product is not in our own warehouse. We rely on the information we receive from suppliers about delivery times.
The system automatically adds postage fee when the amount is below €100. We are sorry for not noticing this when you called. We can refund the postage fee to you.

Have a nice day!

Greetings,
support@proshop.fi

Rated 5 out of 5 stars

One of the best e-shops in Denmark, always super satisfied

Proshop has to be one of the best e-shops in Denmark. The selection of products, customer service and almost all the time next-day delivery time is unbeatable. Each time I order something from their store I know it will be hassle-free and with super quick delivery. 100% recommended.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and hardware from Proshop and Inno3D

Ordered my new GPU on a Saturday when it was NOT in stock. It arrived on Friday with a bank holiday in the middle, which was beyond expectations.

The Inno3D GPU itself works great, I jumped straight into democracy in Helldivers 2 on ultra settings! I couldnt even load the game beforehand with my 1060.
I will be recommending Proshop to friends who are looking for new stuff and Inno3D for people who are looking for new GPU's!

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

I got the wrong product.

I got the wrong product.
I’ve ordered a white monitor, but got the black version of the same model. The color was clearly mentioned on the box so it was not a packaging issue.
The order arrived in 5 days which is great but the speed does not really matter when you have to return it immediately and wait for it to be sent back, received, complaint to be processed, etc.

April 5, 2024
Unprompted review
Proshop logo

Reply from Proshop

Hello,
thank you for the feedback.

We are sorry that you got a wrong color item. There was an error regarding the color in the product information and unfortunately the white color is a discontinued model, so we can´t get that anymore. You will be refunded when the item has returned to us.

We are sorry for the inconvenience caused.

Have a nice day!
Greetings,
support@proshop.fi

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look