I am satisfied with my purchase and I am happy with the Apple watch and the offer I received. The order delivery was bit late but it arrived in good condition. I would recommend purchasing with ProSho... See more
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See what reviewers are saying
Shipped and delivered quickly, also in the past I had no problem to get refund for defective item. Great service.
This is my second time buying fairly expensive electronic products. These guys at ProShop are fast at processing and delivery and accurate and committed on what they claim on their product page. Also... See more
I am so satisfied with my purchase and wow super fast delivery too! I could track my products so no need to be worried as well. I get impression often danish companies have better service than Swedis... See more
Company details
- Electronics Wholesaler
- Children's Toys Store
- Garden
- Kitchen Supply Store
- Lighting Store
- Office Supply Store
Written by the company
Med mer än 1,5 miljoner besökare varje år och över 235 000 varor sortimentet är Proshop en av Danmarks största nätbutiker. Proshop har för närvarande onlinebutiker 8 länder: Danmark, Norge, Sverige, Finland, Polen, Tyskland, Österrike och Nederländerna. Proshop bygger på gott affärsmannaskap och sunt förnuft. Därför har vi också ett naturligt fokus på att alltid ha rätt varor till attraktiva priser, vara tillgängliga för våra kunder och ge världens bästa kundservice. Hårdvaror och elektronikprodukter utgör majoriteten av vår verksamhet, från kompletta serversystem till köksmaskiner. Dessutom har vi ett brett utbud av leksaker, verktyg, kontorsmaterial, trädgårdsmaskiner, smart belysning och mycket mer. Vi står för topppriser, snabb leverans och bästa service. Siffrorna ljuger inte: – Vi har en årlig omsättning på 2,7 miljarder danska kronor. – Vi har haft mer än 3,6 miljoner kunder under de senaste 5 åren. – Vi skickar över 4 miljoner produkter varje år. – Vi har över 235 000 olika varor på våra hyllor. – Vi har 300 medarbetare. Mycket mer. Mycket snabbare.
Contact info
Slet Møllevej 17, 8270, Højbjerg, Denmark
- 08-500 870 30
- support@proshop.se
- www.proshop.se
4.3
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect shopping experience
I am very satisfied due to perfect shopping experience with Proshop. Only improvement could be to have cheaper delivery options or lower free shipping limit. Thank you.
November 21, 2025
Unprompted review
Fast, good price, consistent experience
Fast delivery, well packed, easy to track, good price, I added proshop in my list of trustable merchants for various things because it's consistently working well.
November 1, 2025
Unprompted review
Excellent service
Excellent service. Great prices, fast delivery. Can't be beat. Very happy with my purchase.
November 13, 2025
Unprompted review
All good
All good, on time costumer service. Mindful of safety and good quality.
October 22, 2025
Unprompted review
I like them and use them
I like them and use them , good delivery .
November 1, 2025
Unprompted review
Fast and delivered in great condition.
October 13, 2025
Unprompted review
Great keyboard
The shipment went smoothly and the Satechi mechanical keyboard is great.
October 14, 2025
Unprompted review
Great Service
Ordered a Laptop, it was delivered before the expected date. I had a query and the team responded promptly, I will happily purchase from Proshop going forward.
September 25, 2025
Unprompted review
Fast processing
There were really fast processing it and delivery was smooth.
September 14, 2025
Unprompted review
The just don't care and they don't keep promises
1. First we buy 20 cans of coffee from Proshop and according to the website the goods are available for immediate delivery.
2. Then it turns out that the coffee is not in stock.
3. We get a new delivery date.
4. Then the already late delivery becomes later than promised.
5. When the goods arrive, almost half of the products are obviously faulty to anyone.
6. We send the faulty products back and as soon as they are back at Proshop, we will receive the correct product and an extra one to patch up the wound. The goods should be in stock.
7. No goods arrive so I contact Proshop again and then they have decided not to send us anything and claim to have credited, but there is no money in our account.
Order 63163548 [ProshopSE#5667776]
October 8, 2025
Unprompted review
Reply from Proshop.se
Hi Kaj!
Thank you for your review.
It is unfortunate when a product is delayed. We always strive to inform our customers when this happens. I can see that we sent information about the delay via email, including a new estimated delivery date. The product arrived on the latest date we had provided and was collected two days later.
When a customer receives incorrect products, they should contact us — just as you have done. We then aim to resolve the matter as smoothly as possible, either by arranging a return or, if possible, offering the option to keep the products at a reduced price.
However, there has never been an agreement regarding an extra free package. This is not a standard procedure for this type of case.
The case will be credited once the incorrect products have been returned to us. Since the correct product was not in stock, my colleague referred you to place a new order if you still wish to purchase the item for the.
When a customer recieve a credit note there is information regarding the repayment. And the money should be recieved by the customer within a few bankdays.
Best regards
Maja
Proshop.se
It took about 17 days in total to…
It took about 17 days in total to receive the products from the day I ordered. There were communications about the delay which is ok. But overall not super impressed with the long wait.
September 22, 2025
Unprompted review
Reply from Proshop.se
Hi Chulee!
Thank you for your feedback.
When a customer places an order for a product that we do not have in stock, there will be some waiting time, as indicated on the website, and a confirmation with the expected delivery date will be sent by email.
When a customer places an order on our website on a product we don't have in storage, they can see the expected delivery time for each product before completing the purchase. Once the order is placed, an email is sent with the expected delivery date for the entire order.
You placed your order on September 5th and received an order confirmation by email with an expected delivery date between September 18th–19th. You later received an update with a new expected delivery date of September 22nd.
Your product arrived at the selected post office on September 22nd and was collected the same day.
I'm glad that you are satisfied with our communication regarding your order.
Kind regards,
Maja
Proshop.se
Fast delivery at the best price.
September 17, 2025
Unprompted review
The shopping experience was good
The shopping experience was good: I found what I needed, I could log in and pay. On other sites I could not enter my non- Swedish telephone number, so I could not even register as customer.
September 18, 2025
Unprompted review
Happy satisfied customer
I am so satisfied with my purchase and wow super fast delivery too! I could track my products so no need to be worried as well. I get impression often danish companies have better service than Swedish!
Thank you very much for the good service I will definitely purchase from you guys in the future!
September 12, 2025
Unprompted review
Will not accept Klarna as a payment…
Will not accept Klarna as a payment option despite it being available at checkout. Klarna approved the purchase, and the order was placed. Later, I received an email from Proshop asking me to contact them. Called them, and they asked for personal details. Then said they wouldn't process the order because they require a manual bank transfer. The reason they gave was that they wanted to ensure that they received the money (42900kr). Apparently, they don't trust Klarna to pay them the money, I guess? Disappointing and frustrating. Never again!
September 25, 2025
Unprompted review
Reply from Proshop.se
Hi Moshin!
Thank you for your review.
When an order is placed by our customers, it goes through a security filter. Some orders are stopped for spot checks, incomplete or incorrect addresses, or similar reasons. In such cases, we ask the customer to contact us—just as you did in this instance.
We then inform you regarding the prepayment in this case, you choose to cancel your order.
If a customer chooses to cancel the order after such a process, we fully respect that decision. However, we also appreciate the opportunity to respond to feedback, as it helps us clarify our procedures and improve our service.
Best regards,
Maja
Proshop.se
The item was damaged on arrival
September 9, 2025
Unprompted review
Reply from Proshop.se
Hi Frederic,
Thank you for your review.
When a customer receives a damaged product, we recommend contacting our support team so we can assist you further. I can’t see that you have reached out to us regarding this order.
You can also submit a complaint directly through our website and follow the instructions provided there.
Wishing you a pleasant day.
Maja
Proshop.se
Accuse me of lying
I bought a cpu from their store and it arrived damaged. I later returned it because I wanted a replacement for it coming damaged. They answered my email and accused me of damaging the cpu myself and faking the damages as transport faulty I don’t recommend buying from this site. I am very displeased!
September 8, 2025
Unprompted review
Reply from Proshop.se
Hej Johannes!
Tack för ditt omdöme.
Jag beklagar din upplevelse med ditt ärende hos oss.
När en kund mottager en skadad produkt så rekomenderas kunden att kontakta oss samt skapa en reklamation så vi kan hjälpa dem vidare.
När en kund skapar en retur så är det för att returnere produkten på en ångerrätt.
Jag har efterfrågat ytterligare information för att se om jag kan hjälpa dig nu i efterhand, eller se om du redan kontaktat vår kundsupport som är önskvärt i detta tillfälle.
Med Vänlig Hälsning
Maja
Proshop.se
Uppdaterat svar:
Hej!
Eftersom det inte har inkommit mer information i detta omdöme så kan jag inte besvara det ytterligare här.
Du är självklart välkommen att kontakta vår kundservice om det skulle behövas.
Med Vänlig Hälsning
Maja
Proshop.se
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