Even though the MSA states that you can cancel it with a notification and you have sent it and it was confirmed, they still continue to pester you. Worst customer service ever.
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See what reviewers are saying
These ads they run are both obnoxiously long and extremely boring... Where do they get the audacity to run these long ads and disrupt readers reading real news ? On that basis alone, I would never do... See more
The customer service was fine. It was the misleading marketing that ticked me off. It says monthly payments on the website, but you end up paying full price upon checkout. I first thought that it was... See more
Company replied
Appears to be a scam. I have been trying for weeks to enter my account to cancel before it auto-renews. I can't reset my password. I can't get a hold of any form of customer support. Do not use this c... See more
Company details
Information provided by various external sources
If you're just starting out, have a part-time gig, or work solo—you want liability insurance that fits your lifestyle. ProSight Direct offers today's professional a modern way of getting insurance. Whether getting a quote, accessing their policy documents or editing an insurance certificate, customers can easily manage their account through our self-service portal. ProSight also provides customers with a dedicated support team who is ready to assist from quote to claim.
Contact info
412 Mount Kemble Avenue, 07960, Morristown, United States
- 1-800-774-7335
- customersupport@prosightdirect.com
- www.prosightdirect.com
1.2
Bad
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I've been shopping around for insurance…
I've been shopping around for insurance quite a bit, and one of the things I hate the most about my experience is that most companies want you to register and give all your information before you even submit a request for a quote. With ProSight, I had my quote in a matter of seconds, AND at a great price! Thank you ProSight!
November 26, 2018
Unprompted review
Reply from ProSight Direct
Hi Mindful of Entertainment - Here at ProSight Direct we truly think of our customers first. We are happy to have been able to provide you with such a pleasurable experience!
Easy process and a great price!
November 25, 2018
Unprompted review
Reply from ProSight Direct
Hi Brian - We are so glad that we are able to provide you with such a great product at an affordable price! Thank you for choosing ProSight Direct!
Easy process
November 8, 2018
Unprompted review
Reply from ProSight Direct
Hi Sterl The Pearl - Thank you for sharing!
It was quick and easy
It was quick and easy!
I was able to register for my insurance and got everything through in under 5 minutes. Just waiting on the paperwork. =)
November 5, 2018
Unprompted review
Reply from ProSight Direct
Hi Joshua - Since efficiency is one of our top priorities at ProSight Direct, we are so glad to hear how pleased you were with your experience. Thank you for being a ProSight customer, we truly appreciate your business!
Working with Michael was great
Working with Michael was great
Very knowledgeable and answering all my questions.
Very customer focus
Excellent Customer Service
Easy to talk too
Very respectful
Would gladly send more customers.
November 2, 2018
Unprompted review
Reply from ProSight Direct
Hi Arthur - Thank you so much for your feedback! At ProSight Direct we pride ourselves on our customer service and are so happy to hear that you were able to benefit from our services! Thank you for spreading the word!
Start Date of my insurance.
Start Date of my insurance.
When i started my insurance policy, i noticed that i set the date for the date of my event and could not go back an change the date. I called in and spoke with the nicest person (wish) i remembered her name. She took my info and my listened to my concern. She said she would call me back and she did with a solution and everything worked out!!
October 29, 2018
Unprompted review
This has been an extremely unacceptable…
This has been an extremely unacceptable experience. Your website seemed informative and easy to use until I entered my payment information and received an error message. When I called, I was advised by your staff to complete the transaction again and was told I would only be charged once. I did as suggested and now have duplicate charges on my account which I have been told cannot be reversed in a timely manner and has caused harm to my business as we had budgeted those funds for a non-profit event that will suffer loss due to this error. This unfortunate circumstance has overshadowed any positive review I could have given and although, the coverage is convenient, the service and experience has not proven to be worth that convenience.
October 23, 2018
Unprompted review
Reply from ProSight Direct
Hi DJ Mingo,
We apologize for the inconvenience the double charge has had on both your personal life and DJ business. We did try everything in our power to have the banks expedite removing the original “pending charge” from your account, but were told it would take between 3-5 days. On a good note, we were happy to see that the hold was lifted today. To prevent this rare circumstance from happening to another customer, we have made changes to our platform. Thank you for your honest and candid feedback. We do hope that you allow us the chance to prove to you that you made the right decision choosing ProSight.
Sincerely,
ProSight Direct
Great experience as they are they are…
Great experience as they are the best in the business!
October 18, 2018
Unprompted review
Painless process
October 18, 2018
Unprompted review
very easy and fast.
October 17, 2018
Unprompted review
good solution
good solution
best good price
very fast
Best Cover and Easy Work
October 10, 2018
Unprompted review
Finally decided to look into ProSight Direct...& I'm glad that I did!
I'm a Professional FT DJ in the South Central PA/MD/Tri-State area that had been using another DJ insurance company for many years, but after getting a substantial increase, decided to look into ProSight Direct...& I'm glad that I did!
The website was easy to navigate, they have multiple options to consider & their reasonable total pricing selection with some really great rates(as well as the ability to do 6-months) makes them the solid choice---at least for me!
I'm looking forward to doing business with them, now & into the future!
October 9, 2018
Unprompted review
Very simple to get the insurance and…
Very simple to get the insurance and the process was simple.
October 3, 2018
Unprompted review
Easy to use and navigate
September 26, 2018
Unprompted review
Great service
Great service. I feel great as a DJ knowing that I am covered.
September 24, 2018
Unprompted review
Easy!
Just got my policy renewed - so easy to go through the process.
September 13, 2018
Unprompted review
Very Helpful!
Customer service was very helpful, answering all my questions before I signed up!
September 13, 2018
Unprompted review
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