Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... See more
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Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... See more
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... See more
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... See more
Company details
About Protyre Autocare - Durham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Pit Lane, Newton Hall, DH1 5HH, Durham, United Kingdom
- 01913 757444
4.6
Excellent
668 reviews
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Excellent quick service
August 14, 2024
Reliable and Honest
I’ve used this garage a few times now as it’s close to my current work. Everyone seems to have a positive can-do attitude and seem to know what they’re talking about. Well managed with realistic and honest time frames
August 1, 2024
Excellent service
Excellent service. Rang up just as they were closing and 30 minutes later 2 new Tyres were installed
July 24, 2024
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arrived at agreed day and time only to…
arrived at agreed day and time only to be told there was no staff available to do tracking or aircon, agreed to return next day providing they did the work at the agreed same time 9,30 arrived at 9.20 was told it would be c 45 mins to complete work went off for a coffee arrived back at 10.30 and work had not even been started as i was pushed for time only had tracking done
July 17, 2024
Reply from Protyre Autocare - Durham
Dear Mr MacDonald,
Thank you for taking the time to share your recent experience with our Durham branch.
We have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards
Georgia
Customer Care - Protyre
Very polite and helpful staff
Very polite and helpful staff , did work in time they scheduled
July 17, 2024
Professional service
Professional service by the guy on the front desk and the mechanics also, which I witnessed for about an hour time and time again whilst waiting for a aircon recharge. Great prices too!
July 10, 2024
Made three separate appointments and…
Made three separate appointments and each one they were unable to fulfil the request. They were polite but wasted too much of my time to return in the future.
July 10, 2024
Reply from Protyre Autocare - Durham
Dear John Thompson,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Okay, but check work.
Replaced tyres and did a front alignment, however over inflated the tyres above recommended.
July 10, 2024
Reply from Protyre Autocare - Durham
Dear Nathan,
Thank you for your feedback.
We want to assure you that your concern has been brought to the attention of our Area Manager. They will reach out to discuss the matter further.
Kind regards,
Phoebie
Customer Care - Protyre
Great service, helpful staff.
I am a long standing customer, I always get great service. The staff are friendly, helpful and professional. They explain everything really well and are a pleasure to deal with. This visit was for a routine service and Mot and, due to a family thing, I needed to rearrange the date for my car at fairly short notice. Ronnie was really helpful and got me in a day early, fabulous service.
July 10, 2024
Good customer service although i did…
Good customer service although i did feel the price of tyres was quite expensive. East to get car booked in for MOT and done in a timely manner.
July 2, 2024
Excellent service and much more going…excellent
Excellent service well worth going there 100 % best price going and the staff go out of there way even check break pads and discs and tells you how long there going to last . I now were am going with the familys over car.
July 10, 2024
Great service and good value
Great service, managed to fix the tyre when the expectation was replacement and very good value too.
July 10, 2024
Great service from the staff very…
Great service from the staff very friendly and helpful. Had my car booked in for wheel balancing the fitter noticed the front spring was broken when the wheel was removed. Got a quote from yourselves it was £330 went to another garage got it done for £70 part supplied And fitted. Went back after this was repaired and got the wheels balanced. So service from all the staff brilliant just a little bit to pricey on the parts and labour. Thanks Paul.
July 10, 2024
Good reception
Good reception, work carried out as quoted and within the time frame. My questions answered in full. Would definitely recommend.
July 10, 2024
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