Proxyrack Reviews 

363
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the proxy service is remarkably reliable, fast, and consistently delivers exactly what is promised to users across the globe. Many people also genuinely appreciate the highly responsive customer support team along with the straightforward, quick setup process for all daily projects. Some people were dissatisfied with certain technical aspects, mentioning unexpected difficulties during the initial configuration and poor overall connection stability. Others noted that specific features did not function as expected and experienced slow response times when seeking help from the support agents.

What people talk about most

Service

Consumers find service to be positive, highlighting stable proxies, great value, and fast, reliable... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the team... See more

User experience

Users describe ambiguous interactions with user experience, as many reviewers express great satisfaction with... See more

Website

People report ambiguous experiences with website, as opinions about its usability and performance are sharply... See more

Product

Customers had great satisfaction with the product, frequently highlighting that it is very good, cheap, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using ProxyRack for several months now, and it’s easily one of the most reliable proxy providers I’ve tried. The connection speed is stable, the IP pool is huge, and the uptime has been ex... See more

Company replied

Rated 5 out of 5 stars

I used to buy unmetered residential proxies from Proxyrack. Really good stuff. Ran 30+ sessions simultaneously, proxy connections died every now and then, but overall the quality was good, and much ch... See more

Company replied

Rated 5 out of 5 stars

Support has been very responsive recently. My payouts are now arriving within 3 days. Just a tip for other users: don't delete your devices from the dashboard while a payout is pending, as it can caus... See more

Company replied

Rated 5 out of 5 stars

I started using this a few years ago, just to try it out. After using it for a long time and experiencing the after-sales service, I found it to be a very good platform.

Company replied


Company details

  1. VPN Service
  2. also in
  3. Internet Service Provider

Written by the company

We have 607,452 proxies online right now and we are one of the largest private proxy services available to the public


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(363)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I'm thoroughly impressed that any proxy…

I'm thoroughly impressed that any proxy company would just advertise that they are actively monitoring the traffic of their customers. There are cheaper ways to go out of business.

June 21, 2024
Unprompted review
Proxyrack logo

Reply from Proxyrack

Thank you for your feedback!

We actively monitor connections/traffic on the service to prevent against illegal activity. This is to uphold our strict compliance and ethical usage guidelines, which you can read more about here: https://www.proxyrack.com/compliance-initiatives/

Rated 5 out of 5 stars

Absolutely love Proxyrack

Absolutely love Proxyrack, best proxies in the industry.

May 10, 2024
Unprompted review
Proxyrack logo

Reply from Proxyrack

Thank you so much for your positive review! We're thrilled to hear that you are enjoying Proxyrack proxies.

Your feedback means a lot to us and motivates our team to keep providing the best experience possible.

Cheers,
Proxyrack Team

Rated 1 out of 5 stars

the Private Unmetered Residential is…

the Private Unmetered Residential is actually not private IPs, they're obviously shared

April 28, 2024
Unprompted review
Proxyrack logo

Reply from Proxyrack

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with our service. We understand how frustrating it can be when things don't work as expected, and we are committed to resolving this issue promptly.

To help us get things working for you again or to troubleshoot anything that may have gone wrong here, please reach out to our support team as soon as possible. The team can be reached either by email at support@proxyrack.com or via chat when you are logged in to your account.

We look forward to hearing from you!
Proxyrack Team

Rated 1 out of 5 stars

Proxies works fine but in few days they…

Proxies works fine but in few days they send me this… Unfortunately, your account has been locked by our Risk Assessment team. Your purchase has already been refunded. You will see the refund reflected in the same account you used to pay for your purchase within 5-10 business days.
We ask that you please find another proxy provider at this time.

March 11, 2024
Unprompted review
Proxyrack logo

Reply from Proxyrack

We understand the frustration of having your account locked and we apologize for any inconvenience we caused.

We conduct account investigations and lock accounts for a number of reasons:

- To uphold agreed-upon contracts and policy guidelines to ensure lawful and ethical service usage
- To maintain a secure environment with stringent risk assessment protocols in place
- To identity and mitigate potential risks that could compromise the integrity and safety of our services

After reviewing your account, it was determined that certain activities or information associated with your account have triggered our risk assessment criteria, which resulted in your account being locked to protect both you and our broader user community.

If you have any additional questions, you can email support@proxyrack.com. Thank you.

Best regards,
Proxyrack Team

Rated 5 out of 5 stars

Perfect proxies

We've been using Proxyrack for just over 6 months now and they've been the best priced and best quality proxies we've ever used. Absolutely recommended for anyone looking for proxies.

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very reliable proxy provider, enjoying it more than 6 months

I've been using ProxyRack for over 6 months now for my online activities, and I can only highlight the positive aspects of their proxy service. Their proxies are consistently fast, of high quality, with wide proxy pool, uninterrupted and overall reliable.

One standout feature is their user-friendly interface panel, making navigation for me a breeze (This is particularly important for me, as some proxy services struggle with user experience). Plus, they have a really well-built support bot that addresses 99% of my queries without the need to directly contact customer support. However, in the rare event that direct support is required, their response time is impressively quick.

Highly recommend!

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

The proxy service was easy to use and…

The proxy service was easy to use and worked as advertised. When I went to cancel (the project I was working on was over) I had some initial issues where hitting cancel would just give me an error message. I reached out via the chat box and they were quick to remedy the situation.

I will be back if any future projects require a proxy service.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

i do not use their services but ...

i do not use their services , i sell the traffics to them , its been more than 4/5 months and im happy with them
UI is simple but good
the support will take them a full day to answer but that's not issue for me
paying rate is 0.50$ per G for residential IP , more than other competitors but the traffic is low , so i would not suggest it if you have less then 100 IP
overall , they are legit

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

I have been a loyal customer of…

I have been a loyal customer of ProxyRack for quite some time now, and I can confidently say that their service is truly top-notch. I have purchased their product multiple times, and each time, I have been impressed by their excellent performance, reliability, and outstanding customer service.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

very good service

the service provided is very good, this is because every question and complaint is given a response and a solution. Besides that, I can ask for help to do a trial so I don't feel disadvantaged

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Very Friendly and Fast Service

Very Friendly and Fast Service

Very Flexible and Very Helpful

Even asking for a TRIAL is given

As far as I use proxies and go around various services, proxyrack is still the best and affordable

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

An all around great service experience!

The combination of useful documentation and responsive customer service got us up and running in less than an hour, geo-targeting our specific markets and made the transition from our previous vendor completely painless.

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

verify identity after payment!

they asked me to verify identity after paying to use their service and their verification is like by uploading ID or passport which I think it's user unprofessional.
I'm really disappointed!

July 14, 2023
Unprompted review
Proxyrack logo

Reply from Proxyrack

Hello, we require this to keep our peers, network and users safe. This is mentioned on the payment page. You can easily contact us via support for a refund.

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